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Apple Watch: A wrist too far?

September 10, 2014 by Scott Rosenberg

wrist code

Watching the Apple show yesterday, as Tim Cook and company unveiled the new Apple Watch, you couldn’t help noticing how carefully, ritualistically they landed on the words “personal” and “intimate.” Steven Levy noticed this, and wrote:

Apple is one of the world’s biggest, most profitable and most powerful companies. It is a corporate Leviathan. Yet it has staked its claim on intimacy, tapping the private impulses of hundreds of millions of users.

Two ways in which the Watch gets personal: It’s backed with four sensors that both track your vital signs and can nudge and tap you. (Levy: “When it ‘pokes’ you, it’s not virtual. You feel it.”) And you can take the data from your heartbeat and share it with others — who’ll see an animated heart on their watches, throbbing in time to your actual pulse.

So what is this all about? On one level, Apple is taking a shot at Facebook. It’s saying, forget your faux friending. We are going deeper here. We are going to return the idea of digital relationships to something real. We will touch and connect hearts. (On Tuesday, Apple chose to share its own heart with Twitter by posting live tweets beneath the video stream of its product unveiling, and apparently the technical fallout from that choice led to the disastrous failure of the broadcast.)

Levy recounts the “thrilling and disturbing” implications of this ultrapersonal datasharing. The idea of “biorhythm hacking” is certainly hackle-raising. But it’s also an essentially abstract fear — creepy but not imperilling (yet). My nightmare scenario is different: It lies in the dangers of putting the marketplace on our wrists –use under eye masks when have a bad night – giving merchants a line on our pulses and access to our sensitive skin.

We’ve already witnessed how quickly smartphone notifications moved from convenience to annoyance. The Apple Watch represents the next loop of this cycle: We will invite its alerts onto our arms for their utility, and then hve to deal with a tangle of permissions and restrictions — or soon face tap overload.

It’s easy to imagine useful and convenient applications of the Apple Watch’s private wrist-tap. You’re in line at a restaurant, and instead of having to carry one of those buzzing-flashing hunks of plastic, you just await a gentle watch nudge.

“Your table is ready” sounds pretty great. But then you’re walking past a display in a store — one enhanced by an Apple iBeacon, perhaps — and your watch throbs. Its message: “Buy this toaster! It’s on sale!” Maybe not so great.

When your watch knows that your heartbeat has quickened as you stand in front of a product display (or, for that matter, as you scan a review), it knows that you are what the ad people call a “qualified prospect.” Will the companies involved be able to resist using that data?

Here, history is not on the individual’s side. Every opportunity that large public companies have had to use our data to sell us things has been grabbed. We have mumbled the occasional objection but mostly gone along with these passive transactions, in which bits and pieces of our behavioral data become imperfect but irritating marketing profiles. The Apple Watch could be an alarmingly efficient interface between the corporate and the corporeal, messaging our nervous systems and monetizing our gestures.

We don’t have to let this happen, of course. Sometimes we jealously guard the realm of the “personal” and “intimate”; other times, we casually open it to strangers. We make these choices based on whims and hunches more often than on forethought and reason.

Apple is betting that we will fall so goofily in love with its tiny gleaming bundle of silicon and sapphire that we will overlook these qualms. Based on recent experience, I would not rush to bet against the company. We might be so mesmerized by Apple’s interface magic and gadget smarts that we don’t care that it is invading our bodies. Or we might look down at our own wrists and say, “This has gone too far.”

Filed Under: Features, Project

Links: “Henry VIIIs of the Web”; social all the way down

September 6, 2014 by Scott Rosenberg

Henry VIII

Big Internet (Nicholas Carr, Rough Type):

…a sense of exhaustion with what I will henceforth call Big Internet. By Big Internet, I mean the platform- and plantation-based internet, the one centered around giants like Google and Facebook and Twitter and Apple. Maybe these companies were insurgents at one point, but now they’re fat and bland and obsessed with expanding or defending their empires. They’ve become the Henry VIIIs of the web. And it’s starting to feel a little gross to be in their presence.

Why Twitter Should not Algorithmically Curate the Timeline (Zeynep Tufecki, Medium): A great exposition of the “hive mind migrates” notion.

But the bigger loss will be the networked intelligence that prizes emergence over engagement and interaction above the retweetable — which gets very boring very quickly. I know Twitter thinks it may increase engagement, but it will decrease engagement among some of its most creative segments.”

Against the “digital detox” metaphor (Dave Roberts, Grist):

I don’t have any illusions about the inherent moral/spiritual superiority of meatspace friends and interactions. I don’t view my online life as some kind of inauthentic performance in contrast to a meatspace life lived as the Real Me. I can trace a great deal of the richness in my life back to digital roots.

The fact is, all our interactions are performances, even those interactions we experience as purely internal (that internal monologue). They are all shaped by larger cultural and economic forces. That’s because human beings are social creatures, not contingently but inherently. We are always ourselves in relation to someone or something; interacting with others is how children form their sense of being separate, autonomous agents. There is no homunculus, no true, authentic, indivisible self or soul underneath all the layers of social intercourse. It’s social all the way down.

There is no self but dynamic, shifting selves, collections of dispositions and inclinations elicited by changing contexts. We are one self to our mothers, another to our friends, another to our children, another to our Twitter followers. A self that remains steady through contexts is not something we’re all born with, it’s an achievement, what we call “integrity,” from the Latin integritatem, or “wholeness.” Most people are, to one extent or another, loose bundles of fragmentary and often self-contradictory selves, none of which holds a particular claim on being “true.”

There are interesting differences among those selves, and I think there are generalizable differences between the kinds of selves we are in person and the kind we are online, but the differences have nothing to do with degrees of authenticity or “realness.” Many people, particularly introverts, the socially inept, the different or alienated, experience the internet as the first place they can express their hidden and most treasured selves. The internet offers the hope (if not always the reality) of expression freed from social and class restrictions, the chance for radical self-(re)definition.

It’s easy for generally privileged classes — like the kind of upwardly mobile professionals who find themselves at gadget-free retreats — to imagine that meatspace = authenticity. But for the subaltern, meatspace can be an oppressive and confining reality, the internet a place of community and empowerment.

inessential: Waffle on Social Media (Brent Simmons):


My blog’s older than Twitter and Facebook, and it will outlive them. It has seen Flickr explode and then fade. It’s seen Google Wave and Google Reader come and go, and it’ll still be here as Google Plus fades. When Medium and Tumblr are gone, my blog will be here.

The things that will last on the internet are not owned. Plain old websites, blogs, RSS, irc, email.


Facebook’s algorithm — why our assumptions are wrong, and our concerns are right (Tarleton Gillespie, Culture Digitally): Yet more on the Facebook mood study, but there’s some important distinctions and arguments here.

On the one hand, we had “trusted interpersonal information conduits” — the telephone companies, the post office. Users gave them information aimed for others and the service was entrusted to deliver that information. We expected them not to curate or even monitor that content, in fact we made it illegal to do otherwise; we expected that our communication would be delivered, for a fee, and we understood the service as the commodity, not the information it conveyed. On the other hand, we had “media content producers” — radio, film, magazines, newspapers, television, video games — where the entertainment they made for us felt like the commodity we paid for sometimes with money, sometimes with our attention to ads, and it was designed to be as gripping as possible. We knew that producers made careful selections based on appealing to us as audiences, and deliberately played on our emotions as part of their design. We were not surprised that a sitcom was designed to be funny, even that the network might conduct focus group research to decide which ending was funnier A/B testing?. But we would be surprised, outraged, to find out that the post office delivered only some of the letters addressed to us, in order to give us the most emotionally engaging mail experience.  

Now we find ourselves dealing with a third category. Facebook promises to connect person to person, entrusted with our messages to be delivered to a proscribed audience now it’s sometimes one person, sometimes a friend list, sometimes all Facebook users who might want to find it. But then, as a part of its service, it provides the News Feed, which appears to be a running list of those posts but is increasingly a constructed subset, carefully crafted to be an engaging flow of material. The information coming in is entrusted interpersonal communication, but it then becomes the raw material for an emotionally engaging commodity, the News Feed. All comes in, but only some comes out.

It is this quiet curation that is so new, that makes Facebook different than anything before. And it makes any research that changes the algorithmic factors in order to withhold posts quite different from other kinds of research we know Facebook to have done, including the A/B testing of the site’s design, the study of Facebook activity to understand the dynamics of social ties, or the selective addition of political information to understand the effect on voter turnout — but would include their effort to study the power of social ties by manipulating users’ feeds.

And Facebook is complicit in this confusion, as they often present themselves as a trusted information conduit, and have been oblique about the way they curate our content into their commodity. If Facebook promised “the BEST of what your friends have to say,” then we might have to acknowledge that their selection process is and should be designed, tested, improved. That’s where this research seems problematic to some, because it is submerged in the mechanical workings of the News Feed, a system that still seems to promise to merely deliver what your friends are saying and doing. The gaming of that delivery, be it for “making the best service” or for “research,” is still a tactic that takes cover under its promise of mere delivery. Facebook has helped create the gap between expectation and reality that it has currently fallen into.

Filed Under: Links, annotated, Project Tagged With: uor

The hive mind migrates

September 3, 2014 by Scott Rosenberg

empty hive

So with all this noise — all right, murmur — about a blog revival, I say, let’s talk about social networks. Because the whole discussion about blogs and social networks has always posited them as a zero-sum game: if social wins, blogs lose. And things are just way more complicated than that.

In one huge dimension, at least, the world of social networks is absolutely identical to the world of the blogosphere: Their value derives from the people who write, post, share stuff there.

Whatever is good in services like Twitter and Facebook — whatever we go there for — comes from all of us. Without people posting their thoughts and pictures and links, these platforms are nothing, nada, zilch.

There’s a whole “digital labor” conversation that tries to analyze the place of digital work in the global economy. That’s important, but I mean something far simpler: that if you and me and millions of other people stopped posting, Twitter and Facebook would spiral down towards worthlessness — a network effect in reverse.

I’m not predicting any kind of mass exodus or espousing a boycott. But there is a less dramatic sort of abandonment that happens to digital platforms more organically over time — like over-farmed turf that gradually enforces its own need to lie fallow, or hives that have served their purpose but lost their inhabitants.

Any successful community-based online enterprise — from the Well to Flickr to the fertile blog community of a decade ago to Twitter — takes off when an enthusiastic group of early adopters embraces the service and starts tinkering with it, inventing new practices and putting its functions to new uses its creators never imagined. There’s a period of excitement and delight and innovation, then a wider adoption. Cue the collective wow.

Then something happens. The early users begin to burn out, or feel neglected, or resent how the platform owner is changing things, or just chafe at problems the service has never been able to fix. Eventually, they lose the love. They start looking for a new home. If there is a hive mind at work in these matters — and there’s almost certainly not just one but many — it rouses itself and, at some critical moment, moves its energy center elsewhere.

This is a natural process, probably an inevitable one, and not cause for mourning. It is how the tech industry has worked for decades, as “developer enthusiasm” moves from one realm of technical spadework to the next.

It might be happening to Twitter right now. That’s what Alan Jacobs says: “For many of the really smart people on Twitter, it’s over.” He’s echoing Adrienne LaFrance and Robinson Meyer of the Atlantic, who wrote a “eulogy for Twitter” last April.

So yes, first, the obvious: Twitter is huge; it isn’t going anywhere. But the Twitterati are definitely restless, at least in the circles I heed. It’s a thin line between “everyone else is there so I’d better go too” and “nobody goes there anymore — it’s too crowded!” All the link-sharing trackers and analytics and tools will cease to hold our interest if the people we’re interested in move their contributions away from the platform that supports them.

This dynamic is actually heartening: It means that, in a digital environment that seems to privilege big platform owners over individual users, we have more power than we think. Another way of making the same observation can be found in Tim Carmody’s recent essay on OKCupid’s defense of its manipulation of user profiles for testing and research.

They’re all too quick to accept that users of these sites are readers who’ve agreed to let these sites show them things. They don’t recognize or respect that the users are also the ones who’ve made almost everything that those sites show. They only treat you as a customer, never a client.

This is an incredibly important point! And one that the people running today’s Web have a strong interest in blurring. In fact,this insight is so critical, so worth holding onto, that I would like to give it a label so we can’t easily forget it.

How about this? Carmody’s Law: The users of Web platforms today are also the creators of almost everything you’ll find on them.

And the inevitable corollary: They are free agents, even if they sometimes feel trapped.

So where does this leave the blogging revival? I don’t think that personal blogging will somehow become the new hotness again; you only get one lap round that track. I do think that as waves of smart people hit the limits of their frustration with Twitter and Facebook, many will look around and realize, hey, this blogging thing still makes a great deal of sense.

Filed Under: Blogging, Features, Project

“Bloggy to the core” indeed

September 2, 2014 by Scott Rosenberg

bring_out_yer_dead

People are talking about blogs. Again! And not just random nameless “people” cited in some clueless trend story. Specific people are talking about reviving their actual blogs. In some cases, they are even following through.

Michael Sippey, who was so early into blogging it wasn’t even called “weblogging” back then, is doing something like what he used to do in his Obvious Filter over on Medium. Elizabeth Spiers, the original Gawker (and author, most recently, of this superb profile), promises to “write mostly badly and more often” on her personal blog. Vox Media’s Lockhart Steele, declaring that “the web ecosystem will always be bloggy at its core,” announced that he is returning to personal blogging. Susannah Breslin, whose work I first encountered in the days of the original Salon Blogs program, is back at her personal blog with some reflections on “autonomy and freedom.” Christian Crumlish, too. These are people in my universe who I know or whose work I know; look around your world and you may spot similar stirrings.

Jason Kottke noticed some of these developments, and, of course, linked. Fred Wilson, the VC blogger par excellence, noticed them, too, and wrote:

There is something about the personal blog, yourname.com, where you control everything and get to do whatever the hell pleases you. There is something about linking to one of those blogs and then saying something. It’s like having a conversation in public with each other. This is how blogging was in the early days. And this is how blogging is today, if you want it to be.

So let’s be clear: Blogging never went away; if anything, we walked away from it. In large groups, for sure — but hardly unanimously. Many extraordinary bloggers never stopped writing.

As someone who spent several years of my life chronicling the brief but colorful history of the blog, and who within the past few months has put some serious time back into my own wee project here, I’m pleased at this ferment, however it rises — or sours.

It’s a trend! And the really fun thing about trends the second time around is that the media machine generally ignores them. The breathless bad stories all got written already a long time ago. There’s nothing novel left to mine.

Are we really going to see the reconstitution of the blogging era of a decade ago? Of course I have some more thoughts about where all this is headed. But I’ll save them for the next post.

Filed Under: Blogging, Features, Project

Links: Studying Facebook right, adjusting to the Net’s vastness

September 1, 2014 by Scott Rosenberg

5625707813_cbdb4ec0a5_z

Why the Facebook Experiment is Lousy Social Science (Galen Panger, Medium): This lengthy, deep exploration of the many ways the Facebook mood experiment went wrong and how it could be improved upon also offers lots of insight into how the service is “designed to be habit-forming and addictive.”

Facebook’s hacker culture is truly something to behold, but it also means the company constantly steps in it. Facebook upsets a lot of people, and often. The culture makes the company more impervious to criticism, but in some ways also maladapted and unempathetic. And so Facebook and its culture will seemingly always be a source of tension — for us users, as well as for the people who work there…

While Facebook’s PR paints the service as an intimate portrait of our lives, keep in mind that it’s not. It’s a performance, not a well-rounded view of our friends’ struggles, travails and ups and downs. Catch yourself when you start comparing your life unfavorably to someone on Facebook, and realize it’s not the full picture.

MSR Faculty Summit 2014 Ethics Panel Recap (Mary L. Gray):

Summary of a symposium featuring these comments from Jeff Hancock, one of the authors of the Facebook mood study:

We have a metaphor for the postal service: messages are delivered without tampering from one person to the next. We have a metaphor from the newsroom: editors choose things that we think will be of interest. But there’s no stable metaphor that people hold for what the news feed is. I think this is a really important thing. I’m not sure whether this means we need to bring in an education component to help people understand that their news feeds are altered all the time by Facebook? but the huge number of e-mails about people’s frustration that researchers would change the news feed indicates that there’s just no sense that the news feed was anything other than an objective window into their social world.

Try Googling This: OKCupid founder reveals what Internet searches really say about us (Paul Kilduff, Berkeley Monthly):


PK: You’re quoted as saying you don’t want to put anything on Facebook that you wouldn’t feel comfortable with Facebook sharing with advertisers, right?

CR: Yeah, sort of. I mean, it’s not like I sit around thinking all day about what I am and I’m not going to put on Facebook. I’m not leading a monklike existence here. But I think that’s a totally good rule of thumb. It always kind of amuses me when people get mad that Facebook shares x, y, and z with advertisers. They say they’re going to do it. That’s how they make money. It’s almost like a physical fact of the world that websites share stuff with advertisers, so I’m not that excited about them knowing things about me.

The Next Generations of Facebook’s News Feed (Adrienne LaFrance, The Atlantic): A great proposal from Nicholas Diakopoulos.

What if, instead of relying on platforms like Facebook to invisibly turn the digital knobs that make each person’s News Feed look different, Facebook users could subscribe to different algorithms — formulas designed by humans who could explain their approach?

News Feed FYI: Click-baiting (Facebook Newsroom): 


When we asked people in an initial survey what type of content they preferred to see in their News Feeds, 80% of the time people preferred headlines that helped them decide if they wanted to read the full article before they had to click through…Over time, stories with “click-bait” headlines can drown out content from friends and Pages that people really care about.

Blogging Redux (Susannah Breslin):

Eventually, I found myself making $100 an hour writing Facebook updates spoken by a bottle of pink medicine manufactured by a multibillion-dollar company obsessed with engagement, branding, and PowerPoint presentations filled with colorful pie charts.

I had become a digital ghost of my former self.

I think if there is a renaissance of blogging it is in reaction to that, the invisibility imposed when you commodify yourself, an attempt to recreate something that was lost, something, one hopes, that’s more about autonomy and freedom than engagement and revenue.

Your Anonymous Posts to Secret Aren’t Anonymous After All (Kevin Poulsen, Wired):

“It’s our job to make sure people feel safe and in control,” he says. “People can’t do that on Facebook. That’s our mission, so people can put this stuff out there and not feel alone. That’s so important.”

Caudill, the hacker, is skeptical that the twin goals of sharing and anonymity can ever be resolved.

“I kind of see where they’re going with it. They’re trying to be kind of the everyman’s WikiLeaks. But at the same time it doesn’t really work that way,” says Caudill. “You can’t both try to connect with all your friends and be really social and network with everything, and that same time try to do all that anonymously. I can’t see a situation where you can have your cake and eat it too.”

waffle → Community Services (Jesper):

People are going to adjust to the vastness of the Internet and implied exposure and it’s going to happen over generations. I’m not saying they won’t. And I’m not saying that “social media” is doing a poor job today in letting people talk to each other. I am saying that there’s a huge gap for solutions and software and ideas that solve problems people actually have today, especially in a way that doesn’t create a new entity in the middle that then has to care about what everyone thinks about it and how it’s relevant, or in a way that creates a standard to avoid those kinds of entities without spending the next two decades in development hell while the world goes on without them.

Social media has come to symbolize, for me, the tyranny of having to appear relevant, visible and clean to everyone else, the inability to define my own boundaries and the uncertainty about what’s going to happen tomorrow to the fundamental structure of this tool that I’m using — all the while someone either makes money off of me or adds to the looming amorphousness trying to stay afloat.

In E-Sports, Video Gamers Draw Real Crowds and Big Money (Nick Wingfield, New York Times):

In Mr. Dager’s view, the physical barriers to becoming an e-sports athlete are far lower than for conventional sports. He lists fingers and a brain as the primary tools people need to get started. What most people lack, he said, is a singular focus on games, a willingness to clear away all other distractions.

His obsession with video games was a sore point with Mr. Dager’s parents during his teenage years, as it was for the parents of many top gamers.

“I, and many players like me, sacrificed everything,” said Mr. Dager, who is almost a senior in college but is not attending school now. “We gave up on sports and friends and school just so we can play more.”

Filed Under: Links, annotated, Project

Links: Twitter’s Iron Dome, anonymous-app dinners, secrets of Postsecret

August 22, 2014 by Scott Rosenberg

bots

Fighting spam with BotMaker (Raghav Jeyaraman, Twitter Blog): This technical description of Twitter’s realtime spam interception program sounds quite a bit like an unholy cross between the broadcast media’s seven-second delay and a missile defense system. Note, also, that “other groups at Twitter have started using BotMaker for non-spam purposes.” Once you start pre-publication review of tweets, it must just be so tempting to find new applications…

BotMaker has ushered in a new era of fighting spam at Twitter. With BotMaker, Twitter engineers now have the ability to create new models and rules quickly that can prevent spam before it even enters the system. We designed BotMaker to handle the stringent latency requirements of Twitter’s real-time products, while still supporting more computationally intensive spam rules.

BotMaker is already being used in production at Twitter as our main spam-fighting engine. Because of the success we have had handling the massive load of events, and the ease of writing new rules that hit production systems immediately, other groups at Twitter have started using BotMaker for non-spam purposes. BotMaker acts as a fundamental interposition layer in our distributed system.

Secret Users Have Started Hosting Secret Dinner Parties, and They Are Brutal (Nellie Bowles, Re/code): Reporter goes undercover to a dinner party assembled anonymously on an anonymous app and encounters an anonymous host’s musings on authenticity. I think the “I want a place where I can be raw and honest” thing has now officially become a virus — or a soundbite.

“We all end up in these silos of an expected life. I know who I am around the people I know, but anonymously? What can I be anonymously?” Kai said, talking as he finished preparations for dinner (beef stew, black rice, mint and strawberries for muddling with vodka). “I want a place where I can be raw again. Where I can be honest. Where it doesn’t always have to be vacation pictures and ‘Look how great I am.’ “

The death of privacy (Alex Preston, The Observer)

I ask Cohen about the differences between our “real” selves and those we project online…. “I agree that the online persona has become a kind of double,” he says. “But where in Dostoevsky or Poe the protagonist experiences his double as a terrifying embodiment of his own otherness (and especially his own voraciousness and destructiveness), we barely notice the difference between ourselves and our online double. I think most users of social media and YouTube would simply see themselves as creating a partial, perhaps preferred version of themselves.”

…This is the horror of social media — that it gives us the impression we are in control of our virtual identities, putting out messages that chime with our “real” selves (or some idealised version of them). In fact, there is always slippage and leakage, the subconscious asserting its obscure power. The internet can, as Cohen tells me, “provide a way of exploring and playing the multiplicity and complexity of the self”. It can also prove to us just how little control we have over how we appear. As William Boyd put it in Brazzaville Beach: “The last thing we discover in life is our effect.”

The Web is Broken and We Should Fix It (Mike Caulfield, Hapgood): One vote for Ward Cunningham’s Federated Wiki project:

There’s actually a pretty simple alternative to the current web. In federated wiki, when you find a page you like, you curate it to your own server (which may even be running on your laptop). That forms part of a named-content system, and if later that page disappears at the source, the system can find dozens of curated copies across the web. Your curation of a page guarantees the survival of the page. The named-content scheme guarantees it will be findable.

Jennifer Ouellette: The english major who taught herself calculus (Ben Lillie):

One of the wonderful things about relying on computers to help us is that if we’re not careful they’ll tell us who we really are.

PostSecret founder has a few things to say about new anonymous apps (Anne VanderMey, Fortune): Interview with Frank Warren, postcard-loving godfather of the digital confessional:

PostSecret has been around for 10 years and it has a tradition of being community-oriented. It has a certain set of values and part of that is not exploiting people’s secrets for commercial reasons. So because of that, even though the website has had over 600 million visits, I’ve never taken one dollar for a paid advertisement. And so I think that’s the kind of environment that allowed people to really trust me with secrets they wouldn’t share with anyone else.

It was a safe place. It was a non-commercial place. That got infused in the DNA of the project, and so that tradition when we created the app the app also had, kind of, the spirit of that project. It had a soul. This culture that was already there, and maybe if it hadn’t been for kind of outside parties acting maliciously, we could have gotten to a place where we could have taken flight, gotten the wheels up….

One of the things I’ve discovered through PostSecret is that when you keep a secret, it feels like this wall that divides us from others. But that’s just an illusion. If we can find the courage and the vulnerability to share our secrets in the right ways with the right people, we can discover that these walls are actually bridges that don’t just connect us with others but with our true selves.

Filed Under: Links, annotated, Project

Why fathoming Facebook’s feed is a rigged game

August 21, 2014 by Scott Rosenberg

switchboard

This month I have watched with fascination the unfolding of what future historians may dub the Great Reverse Engineering of the Facebook algorithm.

It is a noble and important effort! I applaud those who have labored valiantly in its trenches. And I also have to say: It's doomed, hopeless, a dead-end street.

Here's what's been going on: People are playing public games with Facebook in an effort to get a finer-grained understanding of how, exactly, the newsfeed algorithm decides to hoist or bury individual postings.

To wit: Caleb Garling wrote in the Atlantic about his effort to trick Facebook into displaying a post more widely by sprinkling it with ringer language. "Hey everyone, big news!!," he wrote. "I've accepted a position trying to make Facebook believe this is an important post about my life!" Sure enough, the post went into heavy rotation.

Garling's post was content-free — an elaborate self-referential stunt. Next, media scholar Jay Rosen started applying the same technique as a tactic for boosting the visibility of his posts on the future of journalism: "Big news in my family! (You can ignore that. Just messin' with the FB algorithm so maybe you will see this.) I have a new post up at my blog, PressThink." It seemed to work pretty well.

Meanwhile, Wired's Mat Honan conducted an experiment to see what would happen if he "liked" everything he encountered on Facebook for 48 hours. He fell into a rabbit-hole of alienation, and discovered that there is no end to the like — it is an infinite loop.

Elan "Schmutzie" Morgan took precisely the opposite tack, forswearing all use of the "like" button. Morgan found that removing the "like" option from her palette forced her to connect more substantively by writing actual comments on posts if she wanted people to know what she thought:

It seems that the Like function had me trapped in a universe where the environment was dictated by a knee-jerk ad-bot… Now that I am commenting more on Facebook and not clicking Like on anything at all, my feed has relaxed and become more conversational. It’s like all the shouty attention-getters were ushered out of the room as soon as I stopped incidentally asking for those kinds of updates by using the Like function.

One inspiration for all these experiments is the long-term success that outfits like Buzzfeed and Upworthy have found in plumbing the mechanics of virality. Another, I'm guessing, was an event at Harvard's Berkman Center last month, at which scholars talked about the results of a "collaborative audit" of the Facebook newsfeed algorithm.

Their findings were fascinating, but the single most important result was also the simplest: a majority of the people in the study didn't have a clue that Facebook filtered their newsfeeds at all. That should give the rest of us pause: While we struggle to fathom the nuances of Facebook's post filters, it seems likely that a vast number of users don't even understand that their feeds are shaped to begin with. So there’s one beneficial side-effect of these various experiments in fooling Facebook’s machine: they help make people aware of the machine’s presence.

But the biggest problem with the reverse-engineering project is that we are not studying some natural phenomenon or physical product. The newsfeed algorithm is malleable software that's mutating all the time. The harder we game it, the faster its operators will change it.

An algorithm’s flexibility is one of its great strengths. Facebook’s changes for all sorts of reasons — including the well-intentioned efforts of Facebook developers to improve users' experiences, the competitive demands of the social-media marketplace, and the specific needs of Facebook-the-corporation to satisfy shareholders.

But the algorithm also moves in specific reaction to just the sorts of reverse-engineering projects I've compiled here. Any edge you can build by faking Facebook out isn't going to last long. A decade's worth of SEO-expert experience with Google bears this out. It's a game of Whac-a-mole that's rigged in favor of the platform owners, who have a direct line into the code that the rest of us are just speculating about.

Rosen, like many other journalists, expresses a preference for Twitter's structure, which by default shows you all the updates of every user you've chosen to follow. That makes it more transparent and gives users more direct control over their informational diet. There’s less guesswork involved, and that gives it far more value for sharing news.

But you can't count on it to stay that way. Twitter looks likely to evolve in Facebook's direction — it has shareholders to satisfy, too.

In any case, the longer we play this cat-and-mouse game with the social network operators, the clearer we can see that we are the mice. The experiments we perform from the insides of our Facebook compartments will grow increasingly desperate — like the ruckuses prisoners create as they try to capture or divert the attention of their jailer. But they'll never give us answers we can rely on.

All the reverse engineering in the world won't solve our deeper problem as users and builders of digital networks. The more we depend on such networks for our information, our social connections, our government and our entertainment, the more vital it becomes for their workings to be transparent, fair, and organized for the public good — and the less willing we should be to subject ourselves to the vagaries and whims of fickle companies. (This week, for instance, Twitter — which has touted its free-speech credentials — decided to censor controversial images of a reporter’s beheading. The images are loathsome; but do we really want Twitter-the-company to make these calls for us?)

Services like Facebook and Google don’t share the details of their algorithms because that code is their “secret sauce.” We’ve all heard that cliche. Secret sauce can be tasty. But if it's a big part of your diet, sooner or later, you're going to need to want to get a full breakdown of the ingredients.

Filed Under: Features, Project

You think they’re your favorites, but they belong to Twitter

August 20, 2014 by Scott Rosenberg

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Once upon a time, "retweeting" was something you did by copying the full text of someone else's Tweet and adding "RT @username:" to it. If there was space, you could add your own comment in front.

Then Twitter incorporated retweeting into its software — you just pressed a button to share someone else's message with everyone who follows you. Retweets became a lot easier; and overnight, the old-school technique became known as a "manual" retweet. For a while, old-school users (like me) stuck with it, either out of habit, or as a badge of ur-Twitter cool, or because we actually relished the opportunity to add our two cents. Meanwhile, more modern social-media mavens began complaining that it was a bad practice — it messed up their analytics. Some indignantly told us that manual retweets were actually evil self-promotion, because they go out under your own name rather than that of the author of the original tweet.

Today, those of us who still use it occasionally are like drivers who still like a shift and a clutch. Don't we know the technology has moved on?

Now Twitter is tinkering again! The latest change is that the "favorite" — a tool most users rely on either to bookmark links they want to return to or to send a little head-nod of acknowledgment out to the tweet's creator — is being put to use in a new way. Twitter is experimenting with showing you tweets from users you do not follow if those tweets are favorited by lots of other users (presumably, a lot of other users who you follow).

Like most of Twitter's steady evolution since its debut in 2006, this change pushes the service away from early-adopter enthusiasts and toward a bigger crowd. Twitter already has hundreds of millions of accounts and probably tens of millions of actual real people using it. But that's not enough to support Wall Street's expectations; post-IPO Twitter has billions in its eyes.

Quartz's Dan Frommer thinks that's all OK: "Twitter needs to keep growing," he writes, and "if additions like these…could make Twitter useful to billions of potential users, it will be worth rewriting Twitter’s basic rules."

Over at The Next Web, Jon Russell is less enthusiastic, calling the changes "confusing and seemingly unnecessary." When will Twitter no longer be Twitter?, asks Robinson Meyer in the Atlantic.

Russell argues that, even though you could always look up someone's list of Twitter faves, "favoriting is inherently a private action" — you were saving something for yourself or winking at some specific other person, not broadcasting.

Guess what? Twitter doesn't care. It's doing the same thing that Web platform-builders have been doing since the early days of Web 2.0, when Flickr and Delicious set "public" as the default for bookmarks and photo posts. They did so because there was so much interesting stuff you could surface that way.

Facebook moved that whole dynamic in a different direction by figuring out that if you trained people to share the details of their lives, and then kept changing the rules in ways that made those details more and more public, you could mine a network of billions of people for billions of dollars.

Back in 2007 Jason Kottke observed that what many Web companies do is "take something that everyone does with their friends and make it public and permanent." A decade ago, this technique seemed to be a method of expanding creative horizons, broadening the possibilities of online sharing, and enabling exciting new data mashups. Then we began to see its darker side, as financial incentives drove services to get aggressive about flipping the switch from "private" to "public."

Twitter may find that its "favorites" experiment works well. Maybe it "increases engagement" or improves the experience for casual users. It is also reminding us, as Facebook's mood experiment did, who is in charge, and what their motivations are. They control the vertical; they control the horizontal.

Filed Under: Features, Project

20 years is plenty: let’s stop waiting for online ads to mature

August 19, 2014 by Scott Rosenberg

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“I have come to believe that advertising is the original sin of the Web,” Ethan Zuckerman declared last week, in a remarkable essay posted at the Atlantic.

The fallen state of our Internet is a direct, if unintentional, consequence of choosing advertising as the default model to support online content and services. Through successive rounds of innovation and investor storytime, we’ve trained Internet users to expect that everything they say and do online will be aggregated into profiles (which they cannot review, challenge, or change) that shape both what ads and what content they see.

Regular readers here know that I largely agree with this view. It’s possible to imagine a different world in which advertising actually serves us as individuals: This is the work Doc Searls has been doing in defining and building VRM (“Vendor Relationship Management,” which turns the corporate world’s “Customer Relationship Management” on its head). it is also possible to point to ads that are respectful and effective (I admire the way The Deck works, for instance).

But mostly, advertising online today is a plague. I don’t believe advertising itself is inherently evil — so Zuckerman’s “original sin” formulation might ring the wrong bells. But it warps the good things about the Web. It stands between us as we encounter one another online. It creates incentives for publishers to make things less usable and less useful, and to blur distinctions that should be crystal clear (as with the new “native advertising”/advertorial fad). So far, it has kept us from fulfilling the potential of the medium we are building.

I argue that nearly every characteristic of the digital medium that critics abhor — its pileup of distractions, its invasions of privacy, its corrosions of trust — turns out not to be an inherent characteristic of the technology at all. These modern media maladies are byproducts of bad business models.

In a retort to Zuckerman, Jeff Jarvis says, “it’s not advertising itself that’s the problem, it’s that we’re doing advertising online wrong.” Maybe so. But this sounds a little like the insistence by political purists (old-school leftists, or present-day libertarians) that their particular system is The Answer, despite repeated failures to implement it in the real world, because “nobody’s done it right yet.”

I’ve been doing this Web thing for 20 years now, and in all that time, no one has solved the basic problems with online advertising that existed from the start. If someone does, I will cheer along with everyone else. But the calls to “give it time” because “we’re just at the beginning” have started to sound hollow. In the meantime, I will explore other options, and I encourage you too, as well.

If you keep noticing that every implementation of an idea sucks, it might be that you just haven’t found the right one. But it could be that the idea itself is simply wrong.

Filed Under: Features, Project

The sound of the amp in the room

August 18, 2014 by Scott Rosenberg

jonathan richman

I’m still following up on a deluge of links related to my “Sweet Jane” essay. This weekend I stumbled upon an irresistible podcast honoring Lou Reed’s birthday last March. In it, Jonathan Richman talks about hanging around with the Velvet Underground as a “high school squirt.” Worth a full listen for sure. Richman, a notoriously difficult interview subject, opens up quite a bit.

Here’s one of his observations that resonated for me (it’s at about the 18-minute mark):

I got to hear the sound in the room, the way things were then. Your listeners who weren’t there then should know this: music then didn’t sound at all the way… The Velvet Underground were one of the loudest groups of 1967-68, as far as the volume they played at, and you wouldn’t hear them today. Every high school band that plays at a street fair is louder by far than the loudest bands were then. The equipment they have now wasn’t even invented then, and no one used it like that.

You would hear the sound of the amplifiers themselves in the room. People didn’t plug things into a PA system unless they were playing in a football stadium. So you heard the sound of these amps… The sound was colorful and distorted, and it broke up. People nowadays would say, “Turn up!” They wouldn’t even realize that the band was playing now. Just because volume has changed so dramatically. And it’s not just volume — that actually changes the sound. You heard all these tone colors, it was a very intimate thing.

You’ve got to know that to feel the way the music felt. it was not the way music sounds now. Your ears didn’t ring after every show.

This is fascinating in itself. It’s also useful as a metaphor for thinking about how we all sound online today.

Scale changes tone. Subtleties that are audible when you are speaking to ten or a hundred people may disappear when you address a thousand or a million.

So: Think before you plug your amp into the PA! Literally and figuratively.

Filed Under: Features, Project

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