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Why fathoming Facebook’s feed is a rigged game

August 21, 2014 by Scott Rosenberg

switchboard

This month I have watched with fascination the unfolding of what future historians may dub the Great Reverse Engineering of the Facebook algorithm.

It is a noble and important effort! I applaud those who have labored valiantly in its trenches. And I also have to say: It's doomed, hopeless, a dead-end street.

Here's what's been going on: People are playing public games with Facebook in an effort to get a finer-grained understanding of how, exactly, the newsfeed algorithm decides to hoist or bury individual postings.

To wit: Caleb Garling wrote in the Atlantic about his effort to trick Facebook into displaying a post more widely by sprinkling it with ringer language. "Hey everyone, big news!!," he wrote. "I've accepted a position trying to make Facebook believe this is an important post about my life!" Sure enough, the post went into heavy rotation.

Garling's post was content-free — an elaborate self-referential stunt. Next, media scholar Jay Rosen started applying the same technique as a tactic for boosting the visibility of his posts on the future of journalism: "Big news in my family! (You can ignore that. Just messin' with the FB algorithm so maybe you will see this.) I have a new post up at my blog, PressThink." It seemed to work pretty well.

Meanwhile, Wired's Mat Honan conducted an experiment to see what would happen if he "liked" everything he encountered on Facebook for 48 hours. He fell into a rabbit-hole of alienation, and discovered that there is no end to the like — it is an infinite loop.

Elan "Schmutzie" Morgan took precisely the opposite tack, forswearing all use of the "like" button. Morgan found that removing the "like" option from her palette forced her to connect more substantively by writing actual comments on posts if she wanted people to know what she thought:

It seems that the Like function had me trapped in a universe where the environment was dictated by a knee-jerk ad-bot… Now that I am commenting more on Facebook and not clicking Like on anything at all, my feed has relaxed and become more conversational. It’s like all the shouty attention-getters were ushered out of the room as soon as I stopped incidentally asking for those kinds of updates by using the Like function.

One inspiration for all these experiments is the long-term success that outfits like Buzzfeed and Upworthy have found in plumbing the mechanics of virality. Another, I'm guessing, was an event at Harvard's Berkman Center last month, at which scholars talked about the results of a "collaborative audit" of the Facebook newsfeed algorithm.

Their findings were fascinating, but the single most important result was also the simplest: a majority of the people in the study didn't have a clue that Facebook filtered their newsfeeds at all. That should give the rest of us pause: While we struggle to fathom the nuances of Facebook's post filters, it seems likely that a vast number of users don't even understand that their feeds are shaped to begin with. So there’s one beneficial side-effect of these various experiments in fooling Facebook’s machine: they help make people aware of the machine’s presence.

But the biggest problem with the reverse-engineering project is that we are not studying some natural phenomenon or physical product. The newsfeed algorithm is malleable software that's mutating all the time. The harder we game it, the faster its operators will change it.

An algorithm’s flexibility is one of its great strengths. Facebook’s changes for all sorts of reasons — including the well-intentioned efforts of Facebook developers to improve users' experiences, the competitive demands of the social-media marketplace, and the specific needs of Facebook-the-corporation to satisfy shareholders.

But the algorithm also moves in specific reaction to just the sorts of reverse-engineering projects I've compiled here. Any edge you can build by faking Facebook out isn't going to last long. A decade's worth of SEO-expert experience with Google bears this out. It's a game of Whac-a-mole that's rigged in favor of the platform owners, who have a direct line into the code that the rest of us are just speculating about.

Rosen, like many other journalists, expresses a preference for Twitter's structure, which by default shows you all the updates of every user you've chosen to follow. That makes it more transparent and gives users more direct control over their informational diet. There’s less guesswork involved, and that gives it far more value for sharing news.

But you can't count on it to stay that way. Twitter looks likely to evolve in Facebook's direction — it has shareholders to satisfy, too.

In any case, the longer we play this cat-and-mouse game with the social network operators, the clearer we can see that we are the mice. The experiments we perform from the insides of our Facebook compartments will grow increasingly desperate — like the ruckuses prisoners create as they try to capture or divert the attention of their jailer. But they'll never give us answers we can rely on.

All the reverse engineering in the world won't solve our deeper problem as users and builders of digital networks. The more we depend on such networks for our information, our social connections, our government and our entertainment, the more vital it becomes for their workings to be transparent, fair, and organized for the public good — and the less willing we should be to subject ourselves to the vagaries and whims of fickle companies. (This week, for instance, Twitter — which has touted its free-speech credentials — decided to censor controversial images of a reporter’s beheading. The images are loathsome; but do we really want Twitter-the-company to make these calls for us?)

Services like Facebook and Google don’t share the details of their algorithms because that code is their “secret sauce.” We’ve all heard that cliche. Secret sauce can be tasty. But if it's a big part of your diet, sooner or later, you're going to need to want to get a full breakdown of the ingredients.

Filed Under: Features, Project

You think they’re your favorites, but they belong to Twitter

August 20, 2014 by Scott Rosenberg

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Once upon a time, "retweeting" was something you did by copying the full text of someone else's Tweet and adding "RT @username:" to it. If there was space, you could add your own comment in front.

Then Twitter incorporated retweeting into its software — you just pressed a button to share someone else's message with everyone who follows you. Retweets became a lot easier; and overnight, the old-school technique became known as a "manual" retweet. For a while, old-school users (like me) stuck with it, either out of habit, or as a badge of ur-Twitter cool, or because we actually relished the opportunity to add our two cents. Meanwhile, more modern social-media mavens began complaining that it was a bad practice — it messed up their analytics. Some indignantly told us that manual retweets were actually evil self-promotion, because they go out under your own name rather than that of the author of the original tweet.

Today, those of us who still use it occasionally are like drivers who still like a shift and a clutch. Don't we know the technology has moved on?

Now Twitter is tinkering again! The latest change is that the "favorite" — a tool most users rely on either to bookmark links they want to return to or to send a little head-nod of acknowledgment out to the tweet's creator — is being put to use in a new way. Twitter is experimenting with showing you tweets from users you do not follow if those tweets are favorited by lots of other users (presumably, a lot of other users who you follow).

Like most of Twitter's steady evolution since its debut in 2006, this change pushes the service away from early-adopter enthusiasts and toward a bigger crowd. Twitter already has hundreds of millions of accounts and probably tens of millions of actual real people using it. But that's not enough to support Wall Street's expectations; post-IPO Twitter has billions in its eyes.

Quartz's Dan Frommer thinks that's all OK: "Twitter needs to keep growing," he writes, and "if additions like these…could make Twitter useful to billions of potential users, it will be worth rewriting Twitter’s basic rules."

Over at The Next Web, Jon Russell is less enthusiastic, calling the changes "confusing and seemingly unnecessary." When will Twitter no longer be Twitter?, asks Robinson Meyer in the Atlantic.

Russell argues that, even though you could always look up someone's list of Twitter faves, "favoriting is inherently a private action" — you were saving something for yourself or winking at some specific other person, not broadcasting.

Guess what? Twitter doesn't care. It's doing the same thing that Web platform-builders have been doing since the early days of Web 2.0, when Flickr and Delicious set "public" as the default for bookmarks and photo posts. They did so because there was so much interesting stuff you could surface that way.

Facebook moved that whole dynamic in a different direction by figuring out that if you trained people to share the details of their lives, and then kept changing the rules in ways that made those details more and more public, you could mine a network of billions of people for billions of dollars.

Back in 2007 Jason Kottke observed that what many Web companies do is "take something that everyone does with their friends and make it public and permanent." A decade ago, this technique seemed to be a method of expanding creative horizons, broadening the possibilities of online sharing, and enabling exciting new data mashups. Then we began to see its darker side, as financial incentives drove services to get aggressive about flipping the switch from "private" to "public."

Twitter may find that its "favorites" experiment works well. Maybe it "increases engagement" or improves the experience for casual users. It is also reminding us, as Facebook's mood experiment did, who is in charge, and what their motivations are. They control the vertical; they control the horizontal.

Filed Under: Features, Project

20 years is plenty: let’s stop waiting for online ads to mature

August 19, 2014 by Scott Rosenberg

advertising hell

“I have come to believe that advertising is the original sin of the Web,” Ethan Zuckerman declared last week, in a remarkable essay posted at the Atlantic.

The fallen state of our Internet is a direct, if unintentional, consequence of choosing advertising as the default model to support online content and services. Through successive rounds of innovation and investor storytime, we’ve trained Internet users to expect that everything they say and do online will be aggregated into profiles (which they cannot review, challenge, or change) that shape both what ads and what content they see.

Regular readers here know that I largely agree with this view. It’s possible to imagine a different world in which advertising actually serves us as individuals: This is the work Doc Searls has been doing in defining and building VRM (“Vendor Relationship Management,” which turns the corporate world’s “Customer Relationship Management” on its head). it is also possible to point to ads that are respectful and effective (I admire the way The Deck works, for instance).

But mostly, advertising online today is a plague. I don’t believe advertising itself is inherently evil — so Zuckerman’s “original sin” formulation might ring the wrong bells. But it warps the good things about the Web. It stands between us as we encounter one another online. It creates incentives for publishers to make things less usable and less useful, and to blur distinctions that should be crystal clear (as with the new “native advertising”/advertorial fad). So far, it has kept us from fulfilling the potential of the medium we are building.

I argue that nearly every characteristic of the digital medium that critics abhor — its pileup of distractions, its invasions of privacy, its corrosions of trust — turns out not to be an inherent characteristic of the technology at all. These modern media maladies are byproducts of bad business models.

In a retort to Zuckerman, Jeff Jarvis says, “it’s not advertising itself that’s the problem, it’s that we’re doing advertising online wrong.” Maybe so. But this sounds a little like the insistence by political purists (old-school leftists, or present-day libertarians) that their particular system is The Answer, despite repeated failures to implement it in the real world, because “nobody’s done it right yet.”

I’ve been doing this Web thing for 20 years now, and in all that time, no one has solved the basic problems with online advertising that existed from the start. If someone does, I will cheer along with everyone else. But the calls to “give it time” because “we’re just at the beginning” have started to sound hollow. In the meantime, I will explore other options, and I encourage you too, as well.

If you keep noticing that every implementation of an idea sucks, it might be that you just haven’t found the right one. But it could be that the idea itself is simply wrong.

Filed Under: Features, Project

The sound of the amp in the room

August 18, 2014 by Scott Rosenberg

jonathan richman

I’m still following up on a deluge of links related to my “Sweet Jane” essay. This weekend I stumbled upon an irresistible podcast honoring Lou Reed’s birthday last March. In it, Jonathan Richman talks about hanging around with the Velvet Underground as a “high school squirt.” Worth a full listen for sure. Richman, a notoriously difficult interview subject, opens up quite a bit.

Here’s one of his observations that resonated for me (it’s at about the 18-minute mark):

I got to hear the sound in the room, the way things were then. Your listeners who weren’t there then should know this: music then didn’t sound at all the way… The Velvet Underground were one of the loudest groups of 1967-68, as far as the volume they played at, and you wouldn’t hear them today. Every high school band that plays at a street fair is louder by far than the loudest bands were then. The equipment they have now wasn’t even invented then, and no one used it like that.

You would hear the sound of the amplifiers themselves in the room. People didn’t plug things into a PA system unless they were playing in a football stadium. So you heard the sound of these amps… The sound was colorful and distorted, and it broke up. People nowadays would say, “Turn up!” They wouldn’t even realize that the band was playing now. Just because volume has changed so dramatically. And it’s not just volume — that actually changes the sound. You heard all these tone colors, it was a very intimate thing.

You’ve got to know that to feel the way the music felt. it was not the way music sounds now. Your ears didn’t ring after every show.

This is fascinating in itself. It’s also useful as a metaphor for thinking about how we all sound online today.

Scale changes tone. Subtleties that are audible when you are speaking to ten or a hundred people may disappear when you address a thousand or a million.

So: Think before you plug your amp into the PA! Literally and figuratively.

Filed Under: Features, Project

Doing is knowing: “Sweet Jane” and the Web

August 10, 2014 by Scott Rosenberg


Lou Reed at Web 2.0 2006

I. Turn around and hate it

Lou Reed cast a stony stare over a hotel ballroom packed with entrepreneurs, venture capitalists and geeks. It was November 8, 2006, the peak of the last Web bubble — remember? the littler one? the one between the monster bubble that ended in a big mess in 2000 and the bubble we’re in now that will end in another big mess one of these days?

That one, right: the bubble we called “Web 2.0.” That was also the name of the conference that Lou Reed was very visibly getting pissed off at — because, as he stood there and played his guitar and sang his songs, the geeks and VCs and founders weren’t listening. They were talking.

Reed was not known for suffering fools or turning the other cheek; he was famously prickly. (One live track from 1978 captures a rant he directed from the stage at a critic: “What does Robert Christgau do in bed? I mean, is he a toe fucker?”) So maybe the whole idea of having him serve as the after-dinner entertainment for a Web-industry conference hadn’t been so bright. But here we were!

Reed stopped playing. An AOL logo haloed his leathery face. While one of his two accompanying bassists vamped, he began barking at the crowd.

“You got 20 minutes. You wanna talk through it, you can talk through it. Or I can turn the sound up and hurt you.”

This suggestion from the man who wrote “Vicious” elicited a wan cheer.

“You want it louder? Frank, turn it up!”

Turn it up Frank did, to ear-punishing levels. That pretty much ruled out talking valuations and pitch decks and APIs with the person next to you. The whole event now felt like an encounter between hostile forces: disruptive market capitalism versus disruptive confrontational art.

Web 2.0 was supposed to be all about user participation and network value. It was idealistic about building open platforms to empower individuals and crowds — while remaining a little coy, if not outright cynical, about who was going to reap the profits resulting from what those individuals and crowds actually did on those platforms.

Maybe it was only to be expected that the folks who had championed peer-to-peer interactivity and comments and “user-generated content” would not sit back and just passively consume the performance in front of them. Or maybe they were just being rude. Either way, it did not look like it was going to end happily.

If you were sitting near the front of the ballroom, as I was that night, this was the moment when you became aware of some kind of commotion toward the back. Had fisticuffs broken out? Was there a medical emergency? No, it was Tim O’Reilly — the publisher and tech pundit who’d coined the term “Web 2.0” and cofounded the eponymous conference — doing a herky-jerky dance, all by himself, wobbling down the aisle like an off-balance top.

It was brave and a little nuts, and for quite some time O’Reilly was on his own. But it gave us something to look at besides Angry Lou’s glare, and it defused some of the tension in the room. Finally, someone else stood up and joined O’Reilly; then a handful of people more. When Reed broke out the chords to one of his best-known songs, the room burst to life. People stood up, dancing or clapping. With relief, we eased into our role as “the audience.”

That song was “Sweet Jane.”

II. Other people have to work

I first heard “Sweet Jane” in 1970, age 11, sitting on the floor of my older brother’s room in Jamaica, Queens. I had no idea what the words were or what the song was about, and I didn’t care. All that mattered was that riff. Just three syncopated chords! Well, four, really — as Reed will explain for you, and Elvis Costello, here:

Also: a pushy bassline that elbowed its way on either side. A mid-tempo beat like a gleaming railroad track. And Reed’s baritone, deployed in some crazy mashup of Beat recital, Wagnerian sprechgesang, and rap, stepping in and out of the way, spitting out words as if between cigarette puffs. It all worked, just as “Louie Louie” had, and “Wild Thing,” and “Twist and Shout,” and all the other hook-driven songs that most people had stopped listening to by 1970.

Don’t know it? Take a listen:

So I listened, too, over and over — not yet aware that Reed’s group, the Velvet Underground, had started out as Andy Warhol’s house band and explored shadowy frontiers of sex, drugs, and noise for years with no commercial success and had already broken up when Loaded, the album featuring “Sweet Jane,” came out.

It was decades later before I actually paid attention to the song’s words. They had gone through many changes before Reed settled on the version recorded on Loaded, and they remain cryptic in places. But it’s clear what “Sweet Jane” is all about: A rocker glimpses a couple of friends. Thinks about their mundane lives. Weighs taking the cynical view, and rejects it — concluding that no, beauty is not a scam, goodness is not a lie, and both can be found in the stuff of everyday life.

The song is aggressively untrendy, anti-hip, playing against all the fashions of 1970. It rejects both lazy downtown nihilism and counterculture protest. It offers a little nostalgia for old-time “rules of verse,” classic cars — even classical music. It embraces the working life of banker Jack and clerk Jane, and winks at them with a playful touch of cross-dressing kink. (“Jack’s in his corset, Jane is in her vest” — although, for years, I thought Reed was saying “Jack’s in his car,” and to this day so do many of the lyrics sites.) But the song only nods to the demimonde; it’s more the stay-at-home type.

“Sweet Jane” moves, verse by verse, from standing on a street corner to sitting down by the fire to pondering the meaning of life. Near the end it takes full-throated flight with this emphatic credo:

Some people, they like to go out dancing
Other people, they have to work
And there’s even some evil mothers
They’re gonna tell you that everything is just dirt

That women never really faint
And that villains always blink their eyes
And that children are the only ones who blush
And that life is just to die

But anyone who ever had a heart
They wouldn’t turn around and break it
And anyone who ever played a part
They wouldn’t turn around and hate it

It’s easy to get distracted by the curled lip, the black leather, the shades, and the swagger — all part of the “Lou Reed” act, and all intentionally misdirecting your gaze. But in “Sweet Jane” Reed made very clear that, if you could for just one second stop his guitar hook from looping in your brain and listen to his words, he was always, at heart, an idealist.

III. I’m in a rock and roll band

I learned to play the guitar so I could play “Sweet Jane.” There were only three chords. (Oh, right, four.) It couldn’t be that hard, and indeed it wasn’t.

But for the longest time, playing any chords was, for me, a foreign country. No one I knew as a teenager had a guitar — the kids I ran with played D&D, not Dylan. It wasn’t until my mid-20s, in the ’80s, that I figured out this was something I could actually do. I went with a kind and knowledgeable friend to a little shop on Mass Ave. in Cambridge, bought a cheap acoustic, crossed the street with it to my apartment, and realized just how easy it was to put D, A, and G together. I sounded awful for a long time. But the guitar is a forgiving instrument, and I could coax just enough joy from it to keep me going.

“Sweet Jane” was a starter drug, and since then I’ve learned to play other favorite songs. (“Waterloo Sunset.” “Pinball Wizard.” “Welcome to the Working Week.” Half the Mountain Goats catalog. And so on.) I remain a lousy guitarist, a lefty-playing-righty with a vigorous strum and not much else. But I’ve learned what musicians have always known: Playing a song changes your understanding of it. Playing music changes how you listen to it. Doing changes knowing.

Anyone who wants to learn “Sweet Jane” today can look it up on YouTube and get schooled by gawky kids and middle-aged instructional-video peddlers and all sorts of other people who have chosen to say, “I will show you how I do this.” You can listen to and compare a fat catalog of live performances by Reed and covers by others. (You may visit the “Sweet Jane” Museum I have assembled here, if you like.) The Web has, among many other achievements, allowed us all to produce and share the instruction manuals to our DIY dreams. Pickers and strummers everywhere who have posted your clumsy, loving, earnest videos: I thank you and salute you!

Yet this eruption of knowledge-sharing is usually understood, and often dismissed, as an essentially marginal phenomenon. Let the passionate indulge their pastimes, but we’re basically talking hobbies here, right? Consequential things involve cash. They are metricized and monetized.

The same logic was used for years to belittle the rise of blogging, at a time when it was though to be a pursuit fit only for the pajama-clad. “That’s cute,” said the insiders and the media-savvy. “But it is of no consequence.”

Yet the consequences were real and substantial. Large numbers of people discovered a new opportunity to control a media platform and project a personal voice into the network. Before you knew it, blogs were being metricized and monetized. Then Facebook and Twitter came along and made it far easier for people to post, share, and kibitz without committing to a regular publishing project. These platforms moved quickly toward metrics and monetization, too.

Whether we are teaching guitar or ranting about politics or blogging about our lives, the trend here moves inevitably from small numbers to large, from private pursuit to professional endeavor, and from labor-of-love to cashing in or out. There has been no shortage of analyses and tools to help us understand the numbers and the money at each stage of this evolution. And we have held lengthy, valuable, and — yes — repetitive arguments about the impact of these changes on the collective mediasphere. Do they enrich or impoverish public discourse? Is there more variety or less? More choice or less?

But we haven’t kept as close an eye on how each turn of the digital-era wheel affects us, subjectively, as individuals. That is, we have looked at the numbers and the economics and the technology, but not so much at how the experiences we’re having in our newly-constructed digital environments are shaping us. It’s only recently that we have begun to ask whether Facebook makes us happy (or unhappy), Twitter keeps us connected (or distracted), our devices serve us or the companies that supply them.

One thing we can say with some certainty is that, for the first time in the still-short span of human history, the experience of creating media for a potentially large public is available to a multitude. A good portion of the population has switched roles from “audience” to — speaker, creator, participant, contributor, we don’t even have the proper word yet.

Forget whether this is “good” or “bad”; just dwell with me for a moment on its novelty.

Millions of people today have the chance to feel what it’s like to make media — to create texts or images or recordings or videos to be consumed by other people they may or may not know. Whether they are skilled at doing this is as beside the point as whether or not I can play “Sweet Jane” well. What matters about all this media-making is that they are doing it, and in the doing, they are able to understand so much more about how it works and what it means and how tough it is to do right — to say exactly what you mean, to be fair to people, to be heard and to be understood. If you find this exciting, and I do, it is not because you are getting some fresh tickets to the fame lottery; that’s the same game it’s always been. It’s because we are all getting a chance to tinker with and fathom the entire system that surrounds fame — and that shapes the news and entertainment we consume every day.

The Internet, with all its appendages, is one big stage. There is no script and no director. We cast ourselves. There’s no clear curtain rise or drop. Each of us has the chance to shine for an instant, to create a scene, and to embarrass ourselves. The house is crowded and moody and fickle and full of hecklers; sometimes people are paying attention to you, but mostly they’re not. And, let’s face it, the show itself is a mess. Yet there is so much to learn from the experience.

In the pre-Internet era, already receding into the murk, you couldn’t just step out onto this stage — the roles were rationed. To get one, you had to be lucky or wealthy or connected to the right people or so astonishingly good you had a shot at not being ignored. “Those were different times.” We assumed that those limits were eternal, but they turned out to be merely technical.

To this day, two decades after I first glimpsed a Web browser, this change knocks me flat and makes me happy. It doesn’t solve all our problems and it doesn’t fix everything that’s wrong with the digital world. But it gives us a bright ingot of hope to place in the scales, to help balance out everything about the Net and social media that brings us down — the ephemerality, the self-promotion, the arms race for your eyeballs, the spam, the tracking, the ads, and the profound alienation all of the above can induce when you tally its sum of noise.

This hope can be elusive, I know. It is deeply non-metric, invisible to A/B testing, and irreducible to data. It does not register on our Personal Digital Dashboards or vibrate our phones. It is still unevenly distributed, but it is more widely available than ever before. It lies in the gradual spread, one brain at a time, of a kind of knowledge about ourselves and one another that until very recently was held tight by a very small group that made mostly cynical use of it.

(One reason this idea remains relatively invisible in the conversation about social media is that so many of the journalists leading that conversation are professional cynics prone to missing its importance because of the nature of their work. Just as the things I learned about music by teaching myself “Sweet Jane” would be blindingly obvious to a professional guitarist, so the general public’s education in media basics thanks to the Internet elicits shrugs from most of the professional press. That doesn’t make it any less extraordinary.)

Any experience of authorship gives you a piece of this knowledge — the knowledge of the storyteller, the musician, the crafter of objects, the dreamer of code. In a media-saturated world that will eagerly tell us who we are if we let it, acquiring the confident insight, the authority of media-making, is both a necessity and a gift.

What is it that you learn from being a media actor and not just a media consumer? What do you come to know by playing a song and not just listening to it?

I don’t think the answer is reducible to bullet points. For me, two ideas stand out.

One is: Define yourself if you get the chance — if you don’t, others will be happy to do it for you.

The other is: Empathy.

IV. Anyone who ever played a part

Onstage that night in 2006, Lou Reed sure looked like he hated being there. For years afterwards, I kept that show filed in my memory under both “symbolic moments of despair” and “high-water marks of tech-industry hubris.” Today I’m a lot less certain, and much slower on the condemnation trigger.

Yes, the audience had sat there and essentially said: We’re rich and we’re building the future and we’re so cool that we can turn icons like Lou Reed into our private entertainment — and then not even pay attention to him!

And Reed? He responded with a big raised middle finger: “I’m here to serve,” he rambled, icily, during one song break. “It’s the moment I’ve been living for my whole life. I was on St. Mark’s Place and I thought, someday there’ll be a cyberspace, and an Internet…”

All that happened. And yet to frame the encounter as “philistine businesspeople vs. sellout artist” isn’t just reductive; I don’t think it’s accurate.

Remember: The Velvet Underground were famous for having failed to get the world to pay attention to them. Their live recordings, like the beloved Live 1969 album, have always sounded lonely. There are, maybe, three people clapping. The band’s albums sold miserably, to just a handful of devotees — though, as Brian Eno famously quipped, “every one of them started a band.”

I wouldn’t assume that Reed and his bandmates were indifferent to all this indifference. But it didn’t stop them from writing, or playing, or mattering.

I kept thinking about that strange collision-of-cultures show at Web 2.0 over the years, especially after the news of Reed’s death last year. What was he really thinking that night? Pestering Reed with questions about it is no longer an option. So I tracked down Jonathan Miller, then the CEO of AOL and the person who arranged the whole event, and asked him.

Miller and Reed met when Reed appeared in a 2002 AOL video shoot, and they studied with the same tai chi master. “We were trying for more of a presence on the West Coast,” Miller recalled. “We were the primary sponsor of the conference, and that gave us the right to designate a musical act for the night. I thought, we gotta have a little attitude. Lou embodies doing it your own way.”

So Lou Reed was going to lend AOL a little bit of his edge. Could be tricky! How pissed off was he, really?

“We went out for dinner afterwards,” Miller says. “He was okay with it. He said, ‘That wasn’t the first time I had to do that.'”

Neither Miller nor conference host John Battelle remembers (or will say) what Reed was paid for the show. Clearly, on some level, the performance was a simple transaction: Musicians have bills to pay, too, and today they have a harder time than ever — thanks in good part to the disruptions of the tech industry. If Lou Reed could earn a few bucks by renting out his attitude, who are we to throw stones?

On another level, it made absolutely perfect sense for Reed to be there at Web 2.0, talking to (or glowering at) the people building the media platforms of the future. In his own way, Reed was a geek, too, a connoisseur of guitar sounds, electronic gear, and audio experiments.

At the modest peak of his commercial success in the mid-’70s, he’d released a technologist’s dreamwork: a “difficult” double album titled Metal Machine Music presenting a symphony of pure feedback that is, depending on your opinion, either a groundbreaking work of pristine abstraction foreshadowing ambient and techno or a colossally bad joke that fell deservedly flat. (I think it’s kind of cool to write to.) In the late ’70s, Reed recorded several albums using a “binaural audio” technology intended to one-up traditional stereo. In Laurie Anderson’s moving piece eulogizing Reed, her partner and husband over two decades, she recalls the locus of their first date — a music-tech gear show. Patti Smith, in her tribute to Reed in the New Yorker, wrote, “An obscure guitar pedal was for him another kind of poem.”

So Reed could have been quite at home among the Web 2.0 crowd. But nobody felt at home that night — it was an orgy of awkwardness all around. See for yourself: 2006 was pre-iPhone, but there were some people in the device-forward conference crowd who kept their cameras handy, and crude videos of parts of the show turned up on YouTube. Here’s that Sweet Jane performance.

Pretty uninspired and uninspiring, no? What I see most, watching that clip and playing the event back in my memory, is Lou Reed having a lot of trouble, at that moment, being Lou Reed. So he falls back on tired mannerisms, a belligerence and cynicism that the songs he was performing had already transcended.

It never stops being hard to be yourself, whoever you are. To the extent that our time online gives so many of us space to work and play at doing so better, I’m grateful for it. I’m not going to hate it, even when it ignores me, or tracks my clicks, or lobs tomatoes at my face.

That night in 2006 was the last time I saw Reed perform in person, but it’s not how I want to remember him. I prefer this story, a recollection by film director Allan Arkush (as posted last year by Anne Thompson):

I asked Lou when it first struck him that he was indeed ‘Lou Reed.’ He told me that starting with “Transformer” in 1972, people came up to him on the street all the time and shared drug experiences or stories of being on the fringe of societal standards of behavior and how his music had inspired them to these extremes. Hearing those personal tales of decadence just made him uncomfortable and he did not like being the “Lou Reed” connection for only those types of experiences.

He told me a story of when he was most happy being ‘Lou Reed.’ It was in Manny’s Music Store (a very famous place where guitarist Mike Bloomfield bought the Fender he used on ‘Like a Rolling Stone’ on his way to that session, and countless other amps, guitars and basses that mark the history of rock were purchased). Lou was just hanging out, buying some new guitar strings, when he noticed that a young teen with his dad were shopping for his first Fender guitar. The kid was 13 or so and practically shaking with excitement as he had just put on the Telecaster and was being plugged in–a very serious part of the ritual of buying a guitar at Manny’s.

Lou was wondering what this geeked-out teen would play to test out his momentous purchase. After some tuning and a squall of feedback from being turned up to 11, the boy launched into the opening chords to “Sweet Jane”; the riff turned everyone’s head in the store. In his typical dry and penetrating manner, Lou looked at me: “That’s when I said to myself, ‘Hey. I’m Lou Reed!'”

For your listening pleasure: Visit the Sweet Jane Museum

Filed Under: Features, Project

The “Sweet Jane” museum: riffs by the score

August 10, 2014 by Scott Rosenberg

A well-loved song is recorded and re-recorded, covered and covered again, imitated and satirized and then rediscovered and reimagined all over again. And so it has been with Lou Reed’s “Sweet Jane.” Here’s a reasonably comprehensive and annotated record. (Props to Joe Levy’s post at Billboard from last October, which covered some of the same ground, and to this valuable post by Jim Higgins of the Milwaukee Journal Sentinel.)

Velvet Underground recordings

Live 1969
Live recording of an embryonic version of the song in a mellow, down-tempo mood, beginning with the “Anyone who ever had a heart” section, ending with the “Heavenly wine and roses” coda. Jack and Jane haven’t entered the picture yet.


Live at Max’s Kansas City (summer 1970)
Nearly a year later, the Velvets were playing a version of “Sweet Jane” that’s pretty close to the studio recording that would be released that winter — including the double-tempo intro section. One big difference in the lyrics: Here, Jane’s in the corset and Jack in the vest.


Loaded (1970)
For the canonical album recording of “Sweet Jane,” the producers at Atlantic trimmed the song of its “Heavenly wine and roses” middle section. In more recent reissues, it is restored, as here:

https://www.youtube.com/watch?v=Z4K1J2hndcQ

Also reissued: an early studio demo version, with some dreadful off-tempo cowbell apparently contributed by the band’s manager, Steve Sesnick.


Live MCMXCIII (1993)
When the original lineup of the Velvets reunited in the early ’90s, “Sweet Jane” was of course in their set, at a perky tempo and with Mo Tucker’s stripped-down drumming at the center.


Lou Reed solo versions

Ultrasonic Recording Studio session (Dec. 1972)
This broadcast, from around the time of Transformer’s release and bootlegged under titles like “Waiting for the Glittering Man,” offers a crisp live performance of “Sweet Jane” in which Reed actually sounds like he’s having fun. Listen to that “fa la la la la, fa la la — hahaha” he slips in between verses at around the 2-minute mark. (It’s also available here.)


Rock ‘n’ Roll Animal (1973)
In which “Sweet Jane” enters prog-rock heaven — with an epic symphonic guitar intro (by Dick Wagner and Steve Hunter) that it doesn’t at all need, but that sounds deliriously perfect to this day. After all that orchestrated grandiosity, the song itself feels like a little bit of a let-down.


Unreleased, live performance in Paris (1974)
Maximum glitter: By now Lou had bleached his hair and put down his guitar. He stands by the side of the stage while the band plays a funk intro.


Street Hassle (1978)
In which Reed turns himself inside out, and grimaces. “Gimme Some Good Times” opened this album with an over-the-top self-parody of “Sweet Jane.” Reed’s call-and-response is all painful self-laceration:

Hey if it aint the rock ‘n’ roll animal himself, whatcha doin bro?
standing on a corner
well i can see that, whatcha got in your hand?
suitcase in my hand
no shit, what it is!

https://www.youtube.com/watch?v=k8qFbzGvq0w


Take no Prisoners (1978)
“I’m gonna quote a line from Yeats: ‘The best lack all conviction, while the worst are filled with passionate intensity’ — now you figure out what I am.”

From the strangest live album of Reed’s career — full of hostile banter, jokes, and interruptions — comes this rangy take-off on “Sweet Jane,” including rants about Barbra Streisand (“Don’t you hate those Academy Awards, man?”) and free-associative monologues (“I give good clerk!”).

https://www.youtube.com/watch?v=mAnJbF-mDbY


Live in Italy (1984)
Reed couldn’t deny “Sweet Jane” forever. As he said in the liner notes to the Loaded reissue, “I loved that lick. I still, to this day, love playing that lick.” With his early-’80s band (guitarist Robert Quine, drummer Fred Maher, bassist Fernando Saunders), he pulled himself together and started talking the song seriously again. In this version, Saunders’ hyperactive rubberized fretless bass stands out.

https://www.youtube.com/watch?&v=cZ5-UmrTfGI


Live on David Letterman (1994)
Dig the headless guitar.

http://www.youtube.com/watch?v=J1RwddgLqBw


Live with Soul Asylum (1995)
At the show celebrating the opening of the Rock and Roll Hall of Fame and Museum in Cleveland.

https://www.youtube.com/watch?v=E_ThFu5uWX0


AOL Sessions (2002)
Just a seated Reed, Fernando Saunders, and Antony Johnson singing backup, in a room at AOL.


Animal Serenade (2003)
The live album didn’t include “Sweet Jane” — but the bonus track is out there. Here you can hear the intro, with another take of Reed’s explanation of “how you can make a whole career out of three chords.” Answer? There’s really four. “As in most things in life, it’s that little hop at the end.”

https://www.youtube.com/watch?v=C5uaUAins70


Berlin: Live at St. Ann’s Warehouse (2008)
Recorded in Dec. 2006, a month after the Web 2.0 conference show, and sounding like it’s from the other side of the artistic world: measured, thoughtful, exquisite, valedictory.


Live with Metallica (2009)
At Madison Square Garden for the 25th anniversary of the Rock and Roll Hall of Fame.


Covers and others

All The Young Dudes, Mott the Hoople (1972)
Ian Hunter’s interpretation of “Sweet Jane” is mellower than the original, sweetly memorable, and for many years more well-known than the Velvets’ version — surely, the definitive cover.

One reason is that, apparently, Reed himself was at the May 1972 Trident Sessions where David Bowie was producing the album, and actually sang a demo for Hunter to study. This, apparently, is that take.

A few months later, in July 1972, Reed shows up at a Bowie “Save the Whales” benefit at the Royal Festival Hall and sings “Sweet Jane” with the Ziggy Stardust band. Never, perhaps, have artist and material been better matched. If only the sound were better.

All this makes sense because, a year earlier, on Hunky Dory, Bowie had included a song — “Queen Bitch” — that is a pure homage to “Sweet Jane” and the Velvet sound. Later, at Bowie’s 2010 birthday celebration, Reed joined Bowie to sing it:


The Trinity Session, Cowboy Junkies (1988)
Alongside Mott the Hoople’s, this is the other influential “Sweet Jane” cover — following the Live 1969 arrangement and serving up the song in a thick 3 a.m. trance. I’ve always found its vibe captivating but resented its effacement of “Sweet Jane’s” essential propulsive energy. Reed reportedly told the Junkies this was his favorite cover.


Yeah!, Brownsville Station (1973)
The “Smoking in the Boys Room” guys offer what is maybe the sweetest, most middle-American-sounding, straightest “Sweet Jane” ever.


I Write Your Name, Jim Carroll (1983)
Carroll’s musical ouevre was heavily in Reed’s shadow, so it’s no surprise this is a lovingly phrased cover, but there’s something dutiful about it, too.


Entertainment! [reissue], Gang of Four
A noisy, taut, aggressive rendition, as you’d expect, but with evident love. Live track included in the 2005 reissue of their first album.

https://www.youtube.com/watch?v=oWQTpPLv8Us


Halloween show, Phish (1998)
Phish played the entirety of Loaded at this performance, stretching out “Sweet Jane” to eight-minutes with a jam at the end that takes Allman-esque flight.

https://www.youtube.com/watch?v=WyJO8KpLzBU&t=3m10s

A later, less rangy performance from Phish in 2012.

Demo, Sugarcubes (1986)
Bjork’s take on “Sweet Jane” is dire: she cuts off abruptly at “…and life is just to die.” This is apparently a “demo for the Icelandic movie ‘Skytturnar.’ ”

This World is Not My Home, Lone Justice (1999)
Maria McKee brings “Sweet Jane” a loving twangy country-rock vibe.

Live, Michael Stanley and the Resonators (2012)
OK, this one’s hard to beat: Stanley shoehorns the chorus of Jim Pepper’s “Witchi-tai-to” right into “Sweet Jane.”

Brides, Annabel Lamb (1987)
Kinda plodding. But thumbs up to the bassist for quoting the “Walk on the Wild Side” bassline at about 1:30 — “a little classical music.”

Live, Two Nice Girls (1986)
There are multiple versions of this duo’s delicate, dreamy “Sweet Jane,” into which they’ve interpolated pieces of Joan Armatrading’s “Love and Affection.” I like this one the best for its mention of the “Sweet Jane” covers contest that was apparently held in the city of Austin in 1986.


Miscellaneous live covers
There’s a goofy REM version kicking around out there, in which Michael Stipe — forgetful of the lyrics — keeps spitting out “Stutz bearcat!” The Kooks kind of mess up the song too. Wreckless Eric brings his inimitable accent to the party. “Sweet Jine” indeed…


Live, Gov’t Mule (2013)
The night after Lou Reed died, Gov’t Mule played “Sweet Jane.” The riff rings true.

Filed Under: Project

The calculations of authenticity: a conversation with Jeff Pooley

August 6, 2014 by Scott Rosenberg

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Jeff Pooley’s essay “The Consuming Self: From Flappers to Facebook” introduced me to the concept of “the authenticity bind.”

The pervasiveness of what might be called “calculated authenticity” leads…to rejectionist forms of authenticity — real authenticity, untainted by the professional smile and the glad hand. These flights to deeper kinds of authenticity are, however, marketed in turn — returned, that is, to the promotional fold.

I wrote about this dilemma earlier this summer. Since then I’ve engaged in a sporadic but fruitful email interview with Pooley, who is associate professor of media & communication at Muhlenberg College, in Allentown, Pennsylvania. He’s got a book in the works on the “calculated authenticity” theme, which is exciting. (And another book on its way before that, about the media theorist James W. Carey.)

I love Pooley’s analysis but recoil from some of its implications. I wanted to press him on some of the questions I had about where the authenticity bind leaves us, practically speaking. And I didn’t want to wait for his book.

Here’s our exchange.

ROSENBERG: I want to start by asking about how you arrived at the concept of the authenticity bind. Authenticity is clearly a complex term, and one whose intellectual-historical pedigree you trace in your essay. But the “bind” part was new to me. Where does it come from?

POOLEY: The main source for this idea comes from my sense that markets are fundamentally dynamic and adaptive. Marx was right about this at least: there’s a manic, restless energy built into capitalism. Schumpeter celebrated this dynamism as the “perennial gale of creative destruction”—which is celebrated in turn by peddlers of Silicon Valley-style disruption porn. (There’s the irony that, in American politics, defenders of tradition make common cause with prophets of creative destruction; it’s their tradition that the market melts into air.)

Jeff Pooley

Jeff Pooley

My view is that this carnal, rudderless energy doesn’t just empty out Ohioan steel towns, but also courses through the cultural industries. Popular culture in a consumer society is a lot of things, not just a reflection of market pressures. But the same frantic search for new markets and higher profits is gale-like here too. Media makers are gripped by the relentless pursuit of new resonances — new bundles of consumer attention. That attention is sold to advertisers, who are also busy scavenging the flotsam of resonant meaning floating about.

To get to your “bind” question: the theme of authenticity is an especially attractive hook to sell stuff. As I describe in the article, the authenticity ideal (though of recent origin) has a strong hold on us. We want to think of ourselves as singular, expressive beings. Hence the resonance for advertisers. But the tie-in with the ad pitch discredits the very language of self-fulfillment. So we go looking for a deeper kind of authentic living, resistant to marketing.

The problem is that there is no market-free space, at least not for long. The Dionysian core of a market-driven culture — with its gleeful agnosticism — makes the dog-collar-and-safety-pin aesthetic attractive to the ad guys. In whatever new version it appears. That’s the bind: there’s nothing prude or restrained about them, as Thomas Frank has brilliantly shown. There’s no way to out-rebel them; they’ll party with you at Burning Man. And you’ll realize that they’re using you to sell stuff. Yet again.

ROSENBERG: So I guess the first set of choices this presents us with is: you can just keep trying to dig a new level down toward the authentic — knowing there’s no destination, no core, at bottom, but hoping to stay one step ahead of the marketing machine at least some of the time. Or you can turn around and say, OK, if the “real me” is going to be used to sell stuff, I might as well get the profit myself — which leads you into the realm of what you call “calculated authenticity,” the conscious choice to aim for the Real Me because you know it’s going to pay off in some way.

I keep trying to think of other creative responses but coming up dry. Is that all there is?

POOLEY: This is a big question. I should probably back up and say that I do not view the market and its cunning adaptations as the main story. The union of — and tension between — self-promotion and self-fulfillment is not a product of Madison Avenue.

Leaning a lot on the philosopher Charles Taylor, I argue that “calculated authenticity” has earlier roots in a pair of moral ideals that have taken hold in the recent history of the West. Taylor, in his Sources of the Self, tells the backstory to the sense that we have individual selves in the first place. In telling this story, he traces the emergence over time of certain moral ideals that we, in the modern West, have inherited.

One is the sense that our self is something that we possess and control — an object that we can manage and work on. Another, more recent ideal is authenticity: the sense that we all have inner depths unique to each one of us, which we should explore and express. What I am saying, following Taylor, is that there was already a tension, long before the billboards and the NYSE: On the one hand we feel like the owners of our selves — that our lives are projects to work on — but also, on the other, that we ought to find and express our true selves. I realize this all sounds pretentious and way too sweeping, but I think Taylor is basically right.

So, back to “calculated authenticity”: the contradiction is already there, but is picked up by the self-help industry, pop psychology and advertising. The message is that the best way to work on yourself is to consciously cultivate an authentic persona — to use authenticity as a means to the end of self-promotion.

We encounter calculated authenticity all the time in our daily lives: friends talking abut their “brands,” labored-over insouciance in Facebook statuses, the professional smile at Cold Stone Creamery, etc. And it’s nauseating and blatantly inauthentic. So we go looking for the real thing — maybe it’s artisanal cheese or long beach walks, or even irony-bathed Oscars viewing — all of which (as I talked about above) is then processed, repackaged, and sold back to us. Rinse and repeat.

No, I do not think that a resigned embrace of calculated authenticity is the way out. That’s too depressing. I think it’s still worth striving for authenticity in personal terms — for not being a self-promotional ass, especially if that douchiness is disguised by sustained eye contact and the gladhand. I also believe that we should call bullshit, over and over again, whenever authenticity is used for shilling. Even when — especially when — the bullshit-calling itself becomes a slogan.

This isn’t because there’s anything pure or timeless about the authenticity ideal. The sense that we should be true to ourselves in this demanding way is a product of (fairly recent) history. Strictly speaking — and as academics never tire of pointing out — there’s no such thing as “real” authenticity, nor is the ideal written into the human soul. But just because authenticity has a specific history — is not natural nor timeless — does not mean that we should dismiss its claims on us. It’s part of who we are, and we can use its high standards to call out the debased form the ideal has taken on.

ROSENBERG: It sounds like this tension you’re describing is one between treating the self as an asset and seeing it as an unexplored territory of sorts: something that we have and control and deploy and revise at will, or something that we must go on a quest to find and reveal and release. That feels to me like a reasonably subtle differential — but it’s almost as if the force of the market sticks a big pry-bar into this little fissure and cracks it wide.

I mean, plainly there’s no path back to some sort of state of innocence here, no way to press reset and lose the knowledge that personal authenticity has market value. On my previous post about the authenticity bind, Mitch Skinner posted this comment:

“Recognizing that authenticity has value doesn’t require you to glad-hand or to calculate your smile. Being aware of it doesn’t make it fake. That awareness just makes it a choice. But that choice can still be fully authentic.”

Do you think there’s any way to hang on to one’s sense of being authentic while simultaneously understanding that this quality is going to serve a practical, self-interested end? What could that look like?

Calling bullshit on crass authenticity plays and the marketing cycle is always useful, for sure. Is there anything we can point to on the other side of the ledger?

POOLEY: Can you strive to be authentic knowing that it will gain you something? The question reminded me of what philosophers (drawing on Catholic thinking) call the “doctrine of double effect.” The idea is that it’s not wrong to do something harmful if it was a side effect of trying to do something good. The classic case is killing someone to save your life. The distinction is between intending and foreseeing: Yes, you realize that the knife thrust may kill your attacker, but your intent is to spare yourself.

I realize that the example is ridiculous — we’re talking about glad-handing, after all. But I still think the idea is relevant. You may know that, in general, acting in an authentic way is likely to benefit you. It’s a foreseen side effect — the fact that you may win friends and influence people. But your intention is to be authentic.

That’s one scenario, and in my view you’re fine. You’re a long way from soulless hypocrisy. But it’s different when you set out to use authenticity as a means to get something from someone. Take Dale Carnegie’s advice as an example: “Become genuinely interested in other people,” one of “Six Ways to Make People Like You.” Extracting admiration from others, for Carnegie, isn’t merely something you foresee. It’s the whole point.

The analogy to morality and the “double effect” is not a perfect fit. In the case of killing an attacker in self-defense, the (permissible) bad action is the killing. Homicide, in almost any other context, is wrong. With Carnegie’s advice, however, the problem isn’t the instrumental motive per se; we use people for our ends (like purchasing coffee) all the time. Buying coffee isn’t murder. The problem with the Carnegie tip is that it is self-refuting. When you set out to get something (like the admiration of others) by pretending to be authentic, you’ve already abandoned the ideal. And pretending like this, with self-serving ends in mind, has bad consequences for everyone: We all come to distrust sustained eye contact and attentive listening. Maybe, we think, they’ve been trained at the Dale Carnegie Institute.

So I would stress the distinction between foreseen side effects and intention. In good faith we can attempt to act in an authentic way, even though we think that we may profit somehow. But not if the profit is the point.

Filed Under: Features, Project

Links: Facebook, Virginia Woolf, Ibsen, online nests, ad bots, and tech offices

August 3, 2014 by Scott Rosenberg

like this post

Where have I been and what have I been doing? Working on a couple of longer pieces you will see shortly! Apologies for this publishing hiatus. In the meantime: all sorts of links for you.

The problem with OKCupid is the problem with the social web (Tim Carmody, kottke.org): Facebook’s (and now OKCupid’s) casual experiments with the information it shows users look different, and worse, when you view them from the perspective of authorship, not just consumption. Carmody explains:

I’m not just a user of your service, somebody who reads the things that you show to me: I’m one of the reasons you have anything that you can show to anyone at all.

…So this is the problem I see not just with Facebook and OKCupid’s experiments, but with most of the arguments about them. They’re all too quick to accept that users of these sites are readers who’ve agreed to let these sites show them things. They don’t recognize or respect that the users are also the ones who’ve made almost everything that those sites show.

Virginia Woolf’s Idea of Privacy (Joshua Rothman, The New Yorker):

Usually, we think of social media as a forum for exhibitionism. But, inevitably, the extroverted cataloguing of everyday minutiae — meals, workouts, thoughts about politics, books, and music — reaches its own limits; it ends up emphasizing what can’t be shared. Talking so freely about your life helps you to know the weight of those feelings which are too vague, or too spiritual, to express — left unspoken and unexplored, they throw your own private existence into relief. “Sharing” is, in fact, the opposite of what we do: like one of Woolf’s hostesses, we rehearse a limited openness so that we can feel the solidity of our own private selves.

People need an online “nest” they own (Dave Winer, Scripting News): Smart people in different places in the tech industry keep circling back to different versions of this idea.

…There is a missing piece in the online mix. And if it existed, and I’m not saying it will, or it can, lots of interesting new software would be possible.

I know people are always tempted to say that these things exist, but the ones that come close are all missing a vital piece or two, or more.

Think of it as a personal nest in the cloud.

It behaves like a disk attached to a desktop computer, but it is virtual, it lives in the cloud.

It’s private, except for a section clearly labeled as public. Much like the Dropbox public folder.

The public space has a name, one for each user. You can use the name assigned to you by the service, something like dave.theservice.com, or you can map a custom domain or sub-domain to it that you purchase or rent.

It’s yours. You pay for it…

Service Drains Competitors’ Online Ad Budget (Brian Krebs, Krebs on Security): So much of the online advertising universe is built on deception, fraud, bots and mirrors. Krebs provides a detailed description of just one of the many outfits making that so.

Facebook’s privacy pivot: Mark Zuckerberg’s plan to win back trust (Will Oremus): On his most recent earnings call, Zuckerberg stepped back from sharing totalitarianism.

Why? “Because,” he said, “at some level, there are only so many photos you’re going to want to share with all your friends.”

…From WhatsApp to Snapchat to bitcoin to Secret and Whisper, privacy is as hot today in the technology industry as “sharing” and “openness” were four years ago. And Facebook intends to capitalize on it — provided it’s not too late.

What tech offices tell us about the future work (Kate Losse, Aeon):

In the first decades of the 21st century, however, the corporate office has been quickly transformed from a predominantly functional space into a more ornate, individualistic environment, dedicated not so much to work as to promoting personality and social status. The tech industry has reimagined the office as a vehicle for conveying workers’ social and professional prestige. Indeed, the well-designed office has become as much an accessory to a high-end, high-tech lifestyle as a luxury car or a fashionable outfit.

In 2014, an invitation to a tech office is the industry’s version of an invitation to the home of a new friend or business partner. To be invited to the office symbolises trust and hospitality, a desire to share one’s culture and good fortune, so that when one enters the tech company as a visitor, one expects to be entertained, dined, and acculturated in the values and tastes of the company.

Wallace Shawn, Andre Gregory on A Master Builder (David Edelstein, New York): From an interview with Shawn, Gregory, and Jonathan Demme, whose film of Ibsen’s “The Master Builder” is out.

Edelstein: Jonathan, this is another example of what I said in a profile of you, that you were like the most brilliant publicist of talent in the world. Every time I see one of your movies, I feel like you’re saying, “Look at these amazing actors! Look at these great musicians!”

Demme: I know that if you remove my enthusiasm, I’m not sure I have a whole lot left to offer! But let me quickly try to sum up this. Part of what’s amazing about acting is that we’re taught as kids that it’s wrong to be dishonest. You must always tell the truth … So now, when you get to acting, the idea is to become an exquisite liar and to make us believe that you’re experiencing what you’re showing us! The people that I work with on our side of the camera, we’re all totally in awe of this amazing cosmic leap required to, in a way, break from the demands of honesty that you’ve been raised with in real life and somehow transfer that honesty to a make-believe situation and just thrill us with it. We’re there to create the safest possible atmosphere, the most nurturing possible atmosphere … You could have all the wonderful shots and cuts and music and what have you, but if it ain’t happening in the performance, it just ain’t happening.

Filed Under: Links, annotated, Project

Links: Play names on Facebook and Google; free marketer goes all Gandhi

July 20, 2014 by Scott Rosenberg

Banksy real name




Love People, Not Pleasure (Arthur Brooks, New York Times): Arthur Brooks is the president of the American Enterprise Institute, but in his recent writing he’s taken to offering a critique of consumer culture that feels more like the Frankfurt School than the Chicago School.

What do you post to Facebook? Pictures of yourself yelling at your kids, or having a hard time at work? No, you post smiling photos of a hiking trip with friends. You build a fake life — or at least an incomplete one — and share it. Furthermore, you consume almost exclusively the fake lives of your social media “friends.” Unless you are extraordinarily self-aware, how could it not make you feel worse to spend part of your time pretending to be happier than you are, and the other part of your time seeing how much happier others seem to be than you?

Some look for relief from unhappiness in money and material things. This scenario is a little more complicated than fame. The evidence does suggest that money relieves suffering in cases of true material need. (This is a strong argument, in my view, for many safety-net policies for the indigent.) But when money becomes an end in itself, it can bring misery, too.

Google Plus drops its “real name” requirement:

When we launched Google+ over three years ago, we had a lot of restrictions on what name you could use on your profile. This helped create a community made up of real people, but it also excluded a number of people who wanted to be part of it without using their real names.

Over the years, as Google+ grew and its community became established, we steadily opened up this policy, from allowing +Page owners to use any name of their choosing to letting YouTube users bring their usernames into Google+. Today, we are taking the last step: there are no more restrictions on what name you can use.

We know you’ve been calling for this change for a while. We know that our names policy has been unclear, and this has led to some unnecessarily difficult experiences for some of our users. For this we apologize…

The Strange World of Internet Role-Play Has Gone Mainstream – (Roisin Kiberd, Motherboard): Facebook has always had a “real name” policy, but that has never fully inoculated it against the human desire to play multiple parts.

The fake social media profile is an old joke, but lately it’s evolving. Maintaining a fictional online identity has become a lifestyle, a social pursuit, an act of collaborative fiction. The role-playing universe has migrated from the fringes of the internet to that blandest of social networks, Facebook, where it ticks along in parallel to reality. And as role-playing edges closer to the mainstream, it raises questions about just how ‘real’ any of us are in our everyday online lives.

And Now for a Bit of Good News . . . (Thomas Friedman, New York Times): The founder of AirBnB says identity is now more important than “ownership.”

“There used to be a romanticism about ownership, because it meant you were free, you were empowered,” Chesky answered. “I think now, for the younger generation, ownership is viewed as a burden. Young people will only want to own what they want responsibility for. And a lot of people my age don’t want responsibility for a car and a house and to have a lot of stuff everywhere. What I want to own is my reputation, because in this hyperconnected world, reputation will give you access to all kinds of things now. … Your reputation now is like having a giant key that will allow you to open more and more doors. [Young people] today don’t want to own those doors, but they will want the key that unlocks them” — in order to rent a spare room, teach a skill, drive people or be driven.

Is There Anything You Did as a Writer Starting Out That You Now Regret? (Leslie Jamison, New York Times Book Review):

I’d spent most of my life writing fiction, and it took me a while to accept that even in nonfiction I was still constructing characters — myself included. I began to see how I might owe myself the same things I owed my fictive characters: complexity, interior conflict, strengths and flaws caught in tense tandem. I couldn’t simply dump my worst parts into the narrative and call it due diligence. I couldn’t be all guilt, all selfishness, all disdain — even if these were the parts of myself I wrote most naturally. I was gravitating toward a certain disburdenment, but in this unloading I was also making myself too simple.

Life Hacks: Improving Your Own Shit (Rusty Foster, Adult Mag):

I’m a programmer and “hacking” has a lot of mixed connotations for me. A “hack” is fundamentally a hack because it’s the wrong way to do something. A hack for programmers always comes with some known and acknowledged downside. Maybe it was easy to code, but you know maintaining it in the long term will be a huge pain. Or maybe the code is very fast and efficient but it’s also totally opaque and confusing. I feel like this negative aspect got lost when “life-hacking” moved out from programmer subcultures, and now it’s seen as purely beneficial shortcuts. But the downsides are still there, if you look for them. Calling something a “hack” is supposed to be a warning.

Filed Under: Links, annotated, Project

We often dream of vigs; or, how Apple became Microsoft

July 17, 2014 by Scott Rosenberg

offtrack betting

In his great little one-man show, Feisty Old Jew, my old friend Charlie Varon makes copious use of the word “vigorish” or “vig” — a Yiddish word so outlandishly pungent that half the audience regularly assumes he made it up. (He actually polls the house, impromptu, each night.)

Me, I knew it was a real word. I knew that it refers to the percentage of a bet a bookie takes for himself — or, more broadly, any commission on a transaction. I knew this because “vig” had cropped up in a prominent way in the annals of the ’90s Internet boom. When I first heard it then, I couldn’t quite shake the suspicion that the man who had used it, Nathan Myhrvold of Microsoft, must have made it up, so I looked it up.

At Microsoft in the ’90s, Myhrvold was known for writing voluminous in-house memos dedicated to crystal-balling the tech future. In a much-circulated 1993 memo titled “Roadkill on the Information Highway” (RTF file) he introduced the term “vigorish” to readers. But he really put it to work in a 1994 followup — a memo that tried to make up for the previous one’s inexplicable failure to account for, or even mention, the Internet, which was not the form Myhrvold or most everyone else at Microsoft had expected the “information highway” to take.

One of the reasons the Internet took Microsoft and so much of the tech industry by surprise was that its government-and-university roots and its open-computing culture made it seem like a singularly inhospitable place to do business. Microsoft was halfway through building its own Microsoft Network as a competitor to Compuserve, Prodigy, and AOL when the Web browser known first as Mosaic and then as Netscape started getting popular in 1994. Sure, the Internet was opening up to commerce thanks to recent regulatory changes; but why would you want to set up shop there?

As Ken Auletta wrote in a May 12, 1997 profile of Myhrvold for the New Yorker:

It also infuriated Myhrvold and Microsoft that the Internet was free. They saw it as a flower-child culture that disdained profits and copyrights — and Microsoft… “Nobody gets a vig on content on the Internet today,” [Myhrvold] wrote. “The question is whether this will remain true.”

We all know what happened after that: Microsoft gathered its forces and smote Netscape, preserving at least another decade of massive profits and sparking a federal antitrust suit. Meanwhile, the Internet became a pretty good place for at least some people to make a lot of money.

I revisit this tale of yore partly because the word “vigorish” is just such a treasure (as is Charlie’s show — go see it if you get the chance!), and partly for two more substantive reasons: It puts today’s news of Microsoft layoffs in perspective, and it reminds us of how heavily today’s Web business depends on “vigs.”

Sic transit gloria Microsoft

Today Microsoft announced roughly 18,000 layoffs. That’s a lot of jobs to vanish, even if more than half of them are from the company’s recent acquisition of Nokia’s phone business.

Microsoft isn’t going away; heck, IBM is still around and making plenty of money. But Microsoft isn’t exactly leading the industry the way it did when Myhrvold was writing those memos (these days, he’s busy buying up patents and publishing $600 cookbooks). It has been displaced as thoroughly as it displaced its mainframe and mini-computer predecessors.

Myhrvold’s dream of Microsoft interposing itself as the Internet’s middleman, taking a vig from every transaction, never came true, thank goodness. Microsoft already took another kind of vig from us in the form of Windows and Office licenses and upgrades, but those are less and less central to our work lives, and almost irrelevant to our casual/personal digital lives.

It was hard to imagine such an outcome in the late ’90s. It is similarly hard today to imagine a relatively near-term scenario in which any of Google, Facebook, or Apple have faded into near-irrelevance in shaping the future. Rest assured: it will happen.

Today, you can’t click without tripping on a vig

The Web remains relatively vig-free today: if you set up shop there, you need to pay for hosting, but there aren’t a lot of people squeezing a percentage from you. (There are credit-card transaction fees, but they exist offline as well.)

But as we move into the world of mobile and apps, in which private vendors maintain tighter holds on app and content distribution, we’re suddenly back in the land of the vigorish. Apple’s app store takes a big fat cut, as do most other app stores. Ditto for content marketplaces like the iTunes store and the Kindle store. Apple makes sure to get a cut of in-app purchases, too. As Mike Cane wrote in a 2011 post, the day Apple’s app store started insisting on its cut of in-app purchases was “the day Apple became Nathan Myhrvold.”

These are obvious vigs — but there are other kinds. Facebook and Twitter both take a slice of us, too, not from our transactions but from our social lives and our attention. Think of this as an emotional vigorish.

The “disintermediation” so many predicted back when Myhrvold dreamed of vigs was real enough. But today we are facing a new infestation of middlemen, in previously not-intermediated realms like finding a parking space or booking a restaurant reservation.

If you don’t like that — I don’t — it can be a frustrating moment in digital time. But hold tight: This sort of market advantage is usually fleeting.

It’s not that some competitor will come along and beat the app store at its own game. Instead, our needs and habits will change, and just as we find that we can get along OK without Microsoft Office, we will wake up one day and realize that we haven’t spent anything at an app store in ages.

Filed Under: Features, Project

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