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Dissing Facebook’s like

July 27, 2010 by Scott Rosenberg

At the Hacks and Hackers event last night, two Facebook representatives took the stage and talked about stuff Facebook can do for news organizations and journalists. But the journalists in attendance had only one thing on their minds: Dislike.

You see, Facebook now lets you “like” things you find online. Facebook wants you to like lots of stuff! But if you don’t like something, it asks you to walk on by, without tossing any brickbats. Journalists, based on last night’s crowd, are unhappy with this limitation. They badly want Facebook to let them actively, explicitly “dislike” things, too.

This suggests that we journalists are a negative bunch who dislike a whole lot of things. We wants to tell the world about them, we do. Nassty Facebook won’t let us!

The problem with “Like” and news content, of course, is that a lot of news is heartbreaking, and if you say you “liked” it you come off callous. This was evident from one of the Facebook presentation’s own slides.

It turns out that, on Facebook as everywhere else, people really respond to “touching emotional stories.” Facebook’s Justin Osofsky and Matt Kelly provided an example of such a tale: a headline that read “US Border Patrol shot a 14-year-old at the Mexican border.” Who wants to “like” that? In such instances, Facebook suggests users be given the option of “recommending” or “sharing” the story instead.

That covers the “bad news” case. But there’s also the “articles I disagree with” case, where you’re outraged by something and you want to share that outrage. “Like,” again, won’t do. But neither will “recommend.” This is the case for which “dislike” might make sense. But based on the rote response of the Facebook people to repeated, increasingly agitated questions on the subject, I don’t think Facebook will ever offer this choice.

The conclusion a lot of people drew was that Facebook was afraid of offending advertisers. That’s quite likely. But I also think Facebook is being smart: It’s avoiding torrents of trollery, negativity, and bullying that a “dislike” button would unleash. Some journalists might be happier in a world full of dislikeness, but I think most everyone else would be bummed.

UPDATE: Patrick Beeson points out in a comment, “I find it ironic that journalists want a dislike button, but detest negative comments posted on the websites that publish their stories.”

Chris O’Brien took great notes from the event — if you want the basics on what Facebook recommends this is highly useful.

Filed Under: Media, Net Culture

Breitbart and the story-withdrawal litmus test

July 26, 2010 by Scott Rosenberg

I hesitate to add any more verbiage to the Breitbart/Sherrod post mortem, but there’s one lesson I’m extracting that may be useful.

I do not hold it against Breitbart that he is a partisan. Most of the information I get online about politics today comes from partisans. My problem with Breitbart is that he is a partisan I do not trust, based on his track record with ACORN and other stories.

For me, the Sherrod video reduces Breitbart’s credibility to zero. This is not because he published a story that was later discredited — after all, so did many other media outlets. It is because, in the wake of overwhelming evidence that his original version of the story was inaccurate, misleading and irresponsible, he has done nothing to withdraw or disavow it.

This, to me, is the litmus test for good-faith journalism. Everyone makes mistakes, and every publication seeks scoops and exclusives, and today every news outlet is racing against the clock. Bad decisions are going to be made. If you expect to retain any shred of trust, though, you’d better cop to them and make amends when you mess up.

At Salon we once withdrew a major cover story because we came to realize that the freelance reporter we’d worked with wasn’t leveling with us. (In a later memoir, he confessed to a variety of substance abuse problems, which explained a lot in retrospect.) This was no fun, but our self-respect as journalists demanded that we take the fall.

Breitbart claims that at the time he posted the Sherrod video he didn’t know what was on the rest of it. I find that hard to believe. But if it were true, he would have only one option now that he does: fall on his sword. Withdraw and apologize. Instead, he ran a laughably narrow correction and has continued to make defensive excuses. This is why he has lost all credibility: he lacks the menschlichkeit to clean up his own mess.

One final thought: The most pernicious tactic in Breitbart’s arsenal is his habit of declaring that the little snippet he is posting is the tip of an iceberg, that he’s got way more where that came from. This gambit is straight out of the Sen. Joe McCarthy playbook, and should be called each time it surfaces.

Greg Sargent says all this in a different way:

it’s true that “both sides,” to one degree or another, let their ideological and political preferences dictate some editorial decisions, such as what stories to pursue, how to approach them, who to interview, etc. But what’s underappreciated is the degree to which the Breitbart-Fox axis goes far beyond this, openly employing techniques of political opposition researchers and operatives to drive the media narrative.

This simply has no equivalent on the left. The leading lefty media organizations have teams of reporters who — even if they are to some degree ideologically motivated — work to determine whether their material is accurate, fair, and generally based in reality before sharing it with readers and viewers. They just don’t push info — with no regard to whether it’s true or not — for the sole purpose of having maximum political impact.

Filed Under: Media, Politics

Does the Web remember too much — or too little?

July 26, 2010 by Scott Rosenberg

Jeffrey Rosen’s piece on “The End of Forgetting” was a big disappointment, I felt. He’s taking on important themes — how the nature of personal reputation is evolving in the Internet era, the dangers of a world in which social-network postings can get people fired, and the fuzzier prospect of a Web that prevents people from reinventing themselves or starting new lives.

But I’m afraid this New York Times Magazine cover story hangs from some very thin reeds. It offers few concrete examples of the problems it laments, resorts to vague generalizations and straw men, and lists some truly preposterous proposed remedies.

Rosen presents his premise — that information once posted to the Web is permanent and indelible — as a given. But it’s highly debatable. In the near future, we are, I’d argue, far more likely to find ourselves trying to cope with the opposite problem: the Web “forgets” far too easily.
[Read more…]

Filed Under: Blogging, Culture, Media, Net Culture

Help with a WordPress plugin for published versions

July 23, 2010 by Scott Rosenberg

My “versioning for all news stories!” manifesto inspired lots of feedback. A good amount of it was along the lines of, “What are you talking about? How would this work?” I’ve been pointing people to Wikipedia’s “view history” tabs, which are a great start. (I also notice that the Guardian UK now posts, on each article, a story history, which tells you that the article was modified, but doesn’t actually show you the different versions.)

What I’d like to do now is pursue this at the level of a live demo right here on this blog. So I put out a call on Twitter for help in creating a WordPress plugin that would let me expose every version of each post. I only want to show the versions since publication — a rough draft pre-publication should remain for the author’s (and editor’s, if there is any) eyes only.

Scott Carpenter helpfully pointed me to this existing plugin, which outputs a list of all versions of each post.

This is a great start. All I need now is to add a little code to the plugin that gets it to show only the post-publication versions.

I know just enough about PHP to mess around with templates and cut-and-paste code snippets, but not enough, I think, to do this right. Anyone interested in helping out on this little project?

Someday, when this versioning thing catches on and becomes a universal practice, you’ll be able to say to yourself, with a little smile of satisfaction, “I was there when it all began.”

Filed Under: Blogging, Media, Software

Breitbart fiddles while the MSM refuses to burn him

July 22, 2010 by Scott Rosenberg

If you’re a writer or journalist and you quote someone selectively or out of context so egregiously that you can twist their words to mean the very opposite of what they actually convey when they’re quoted in full or in context, what you have done is not just mischievous or aggressive, it’s outright wrong. If you’re a professional, then you’ve committed an act of professional malfeasance.

And if you get away with this sort of stunt repeatedly, despite being exposed and shamed for it, then you are pulling off a grand heist — stealing the credibility of larger media and government institutions that continue to pay attention to you.

This, in a nutshell, describes the challenge Andrew Breitbart has presented to the world of journalism, first with his ACORN deception and now with his Sherrod stunt. So far, journalism is failing to meet it.

By this point, Breitbart ought to be an object of snorting derision in the journalism profession. He ought to be shunned by respectable news organizations and mocked in public. He deserves the sort of ostracism that until recently was reserved for serial plagiarists.

Yet look at how two post-mortems of the Sherrod affair framed their presentation of his role.

Listen to this lead All Things Considered story on NPR, as Ari Shapiro sums up the meaning of Breitbart’s behavior:

There has been a pattern of conservative activists blurring the line between journalism and advocacy, and doing it with striking success.

This is precisely not the problem with what happened to Shirley Sherrod. What’s wrong with Breitbart’s work has nothing to do with the fact that he is a partisan journalist rather than an “on the one hand, on the other hand” style journalist. The problem with Breitbart is not that he is an activist in journalist clothes, but rather that he is a serial purveyor of deceptions who is somehow still viewed as a legitimate source by some of his colleagues in the media.

Here is how Politico framed its take on Breitbart’s role in the Sherrod story (in a piece that also talked about Tucker Carlson’s stories on the Journolist emails). “The combative Breitbart” caused an “uproar,” but his “revelations proved decidedly less incendiary when the context of the comments was added. And both [Breitbart and Carlson] have been criticized for failing to provide, or even trying to provide, that context.”

No, Politico, Breitbart’s revelations didn’t prove “decidedly less incendiary.” They proved wrong — deliberately counter-factual and embarrassingly misleading. Breitbart is not merely combative and uproarious. He is malicious and dangerous. A handful of journalists have come close to acknowledging this: Later on the same All Things Considered, Jon Alter called him “a notorious smear artist.” And over at Fox News, Shepard Smith describes him as untrustworthy. But mostly, Breitbart gets off with being described as a rambunctious bad boy whose behavior is the result of overly ardent partisanry rather than simple unfairness and lack of decency.

If there is any remaining doubt about how fully Breitbart deserves a full-on shun from the entire media world, just take a look at the laughably inadequate correction notice he has appended to the original report on his site about Sherrod:

While Ms. Sherrod made the remarks captured in the first video featured in this post while she held a federally appointed position, the story she tells refers to actions she took before she held that federal position.

The implication is: “Our story holds up, Sherrod said what we said she said, but we goofed on this little detail of her employment at the time.” Whereas a real correction would read more like “Our original story was wrong. We quoted Sherrod to suggest that she drove an old white couple off their farm because she was a racist. In fact, she helped that couple hold onto their farm and used the tale to argue against racism.”

Really, though, if Breitbart had any self-respect he would withdraw the whole story and apologize to Sherrod. Since he’s never going to do that, why should he have a future as a participant in public discourse?

BONUS LINK: David Frum explains why the conservative media won’t hold Breitbart to account.

MORE LINKS: Not surprisingly, the toughest media voices on Breitbart come from the ranks of those who wear both pro-journalist and blogger hats. Josh Marshall makes a similar point to mine: “For anyone else practicing anything even vaguely resembling journalism, demonstrated recklessness and/or dishonesty on that scale would be a shattering if not necessarily fatal blow to reputation and credibility.”

I’d also point you to the chorus of criticism from the Atlantic’s stellar blogging bench (hat tip to the Atlantic’s Bob Cohn). Josh Green highlights Breitbart’s role as “ringmaster”: “It’s hard for me to see how the media can justify continuing to treat Breitbart as simply a roguish provocateur. He’s something much darker.” And Jim Fallows makes the McCarthyism parallel explicit: “Silver lining: the possibility that for the Breitbart/Fox attack machine this could be the long-awaited ‘Have you no sense of decency?’ moment.”

ALSO: Rogers Cadenhead with some of Breitbart’s backstory: “What good is being a self-employed media mogul if you can’t admit you fucked up and try to make it right?”

And Greg Sargent asks: “Has any news org done a stand-alone story on the damage the Shirley Sherrod mess has done — or should do — to his credibility?”

Filed Under: Media, Politics

Politico, Slate, and story versioning — or: the only Web constant is change

July 21, 2010 by Scott Rosenberg

Last month, the hardworking gang at Politico got into a dustup with critics after an editor made a change in an already-posted story. The story was about the Rolling Stone/General McChrystal affair; the change removed a phrase that described how beat reporting works; the phrase had drawn considerable attention, and so did its disappearance.

I’m not going to add to the volume of commentary on that affair. I’m interested here in the larger issue of the mutability of online content, and how responsible news organizations deal with it.

A story posted at Slate yesterday sheds considerable light on this issue, in the course of making a few stumbles of its own. (The story includes quotes from a recent post I wrote about best practices in online corrections.) It’s remarkable that, after 15 years of Web publishing experience, we haven’t gotten better at handling changes to news published online. Before this post is done, I will offer a straightforward, concrete proposal for doing so.

[Read more…]

Filed Under: Media, Mediabugs

Journal’s Sarb-Ox goof, Kos’s flawed polls: New kinds of errors demand new kinds of corrections

June 30, 2010 by Scott Rosenberg

Once upon a time in journalism, an error was a mistake in a story, and a correction was a notice published after the fact fixing the error. This kind of errror and correction still exists, but in the new world of news the error/correction cycle keeps mutating into interesting new forms.

Consider these two recent examples, one involving the Wall Street Journal and Twitter, the other involving Daily Kos and its polling program.

On Monday morning, decisions were pouring out of the U.S. Supreme Court and keeping reporters who deal with it very much on their toes. I noticed a flurry of comments on Twitter suggesting that the court had struck down Sarbanes-Oxley, the corporate-fraud bill passed nearly a decade ago in the wake of the Enron and WorldCom scandals. That struck me as odd, and so I clicked around till I found an AP story about the ruling, but that piece reported that only one tiny provision of the law had been overruled.

Eventually I traced the source of this confusion back to a single tweet from the Wall Street Journal’s Twitter account, announcing “BREAKING: Supreme Court strikes down Sarbanes-Oxley.” Twelve minutes later the Journal tweeted, “Only part of law is affected. We’ll have more.” Another 13 minutes later, the Journal quoted Chief Justice Roberts’ opinion as saying that Sarbanes-Oxley “remains fully operative as law.” So in 25 minutes the Journal did a 180.

Now, anyone trying to post breaking news to a service like Twitter is going to make mistakes. If you followed the Journal’s stream it was evident that the paper had simply goofed in its first take. (Felix Salmon takes them to task here, and Zach Seward, the Journal staffer who was manning the paper’s tweet-stream, responds in the comments.) How should a news organization deal with such a goof?

I’ll give the Journal half-credit: they re-reported a more accurate version of the news quickly. Their staff was forthright in explaining the situation in public on the Web. And they didn’t take the cowardly memory-hole route of simply deleting the erroneous tweet.

What the Journal never did, though, was simple admit the error as an error. This should not be so hard! The moment it became clear that the tweet was a mistake, the paper should have posted something along the lines of: “We goofed with our previous notice that Sarb-Ox was struck down”, along with a link to the tweet-in-error.

There is no good argument for not doing this. Embarrasment? Forget it, this is the ephemeral world of Twitter. Legal repercussions? If the paper is worried about lawsuits, it shouldn’t be attempting to distribute breaking news via Twitter at all. Reputation? That’s better protected by admitting error than by driving past it.

I think the Journal’s handling of this mistake reflects the imperfect efforts of an old-school newsroom to adapt its traditions to a new world. Next time something like this happens, and of course it will, let’s see how much the paper has learned.

For an example of how a new-school newsroom handles a much larger problem, take a look at Daily Kos’s dispute with the pollsters at Research 2000, which had been providing the popular liberal blog community with its own polling for some time.

A trio of “statistics wizards” uncovered some patterns in Research 2000’s data that suggested it was unreliable at best, fabricated at worst. Kos proprietor Markos Moulitsas didn’t just announce the problem; he published the entire statistics dissertation explaining the issue and posted a lengthy explanation of his own view of the affair.

The whole thing is highly embarrassing for Daily Kos. You can bet that any conventional news hierarchy would have done its best to hide the evidence, minimize the damage, and “stand by our story” as much as possible — particularly in light of the likely lawsuits down the road.

Kos instead throws the whole affair onto the table and declares war on his former polling partners. It’s not pretty, but in its own way it’s admirable.

[Cross-posted to the MediaBugs blog]

Filed Under: Media, Mediabugs, Uncategorized

The war between journalists and bloggers at the Washington Post

June 27, 2010 by Scott Rosenberg

Returning from long travels and a week’s vacation abroad, I waded in to catch up on the Washington-Post-fires-Dave-Weigel tempest and was quickly swamped by the sheer volume of thoughtful commentary.

I’ll conclude this post with a roundup. But for now let me just dig a bit into this bizarre Post ombudsman column on the affair.

It shouldn’t have been that hard to explain why the paper fired Weigel, a talented young journalist-blogger: he’d made some rude comments about some of the people he covered on an ostensibly private email list. Somebody leaked them, and now Weigel is out of a job, and the mailing list — Ezra Klein’s Journolist — is shuttered too.

It seems self-evident to me that Weigel had been hired to placate the right, even though he was plainly not a movement conservative himself. Now he’d gone and shot his mouth off in a way that enraged the right; he no longer served the Post’s needs. And he gave an opening for the faction at the Post that thinks, even at this late date, that this newfangled blogging stuff ought to be curtailed. The Atlantic’s Jeffrey Goldberg quotes (anonymous) members of this faction and suggests that, in its rush to embrace blogs, the Post “now hires people who came up in journalism without much adult supervision, and without the proper amount of toilet-training.”

I’m going to resist pointing out how effective the Post’s adult supervision and excretory skills were during the Iraq war buildup, because I want to move on to ombudsman Andrew Alexander’s explanation of the Post’s move, which takes us into strange new territory in the whole bloggers-vs.-journalists realm.

The Weigel affair, Alexander writes, “raises questions about whether The Post has adequately defined the role of bloggers like Weigel. Are they neutral reporters or ideologues?”

Ahh. Those are the two options in the Post newsroom? No wonder the paper is having such trouble!

Alexander goes on to quote Post managing editor Raju Narisetti, whose explanation of the firing offers one headscratcher after another.

“I don’t think you need to be a conservative to cover the conservative movement,” Narisetti told me late today. “But you do need to be impartial… in your views.”

Hold on: If Narisetti wants someone “impartial” covering the conservative movement, that would disqualify any actual conservative from the job, right?

More from Narisetti:

“We’re living in an era when maybe we need to add a level” of inquiry, he said. “It may be in our interests to ask potential reporters: ‘In private… have you expressed any opinions that would make it difficult for you to do your job.'”

I had to read that one twice, but yes, Narisetti does indeed seem to be proposing that the Post screen hires by making sure that they have never expressed any potentially upsetting opinions in private! If you’re going to work for the Post, anything you’ve ever said in private might be held against you. Aspiring Supreme Court nominees have to make sure they leave no paper trails; aspiring Post employees, it seems, would have to leave no signs of mental life, period.

Now, the Post has a long tradition of telling reporters to limit their own political expression outside the paper, and this makes sense up to a point. But this is a paper whose former managing editor, Leonard Downie, once claimed, “I stopped having even private opinions about politicians or issues so that I would have a completely open mind in supervising our coverage.” (I’ve always wondered how, exactly, Downie achieved this advanced level of self-abnegation without benefit of either Zen enlightenment or frontal lobotomy.)

Of course, good journalism is not produced by ciphers. The best journalism emerges from the volatile engagement between the minds of smart, curious reporters and the realities they encounter as they witness events and interview participants. Neither “neutral” nor “ideologue,” such a journalist is simply a human being.

Rather than vainly struggle to decide whether its bloggers ought to be “neutral reporters” or “ideologues,” I’d suggest that the Post simply lets them be bloggers — writers with a point of view that emerges, post by post. Since they are bloggers employed by the Washington Post, they will also be bloggers who do journalism, and that means they have a responsibility to aim for accuracy and fairness and to grapple with whatever the world throws at them that challenges their point of view. (Yes, they should also be savvy enough about the online medium to understand that comments to private mailing lists are unlikely to remain private forever.)

Ironically, my only occasional reading of Weigel’s blog left me with the sense that this is precisely the sort of journalist he is — a hard-working beat reporter in blogger’s clothes whose own perspective was never easy to pin down because he actually seemed to be trying to work it out. That the Post felt compelled to cut him loose suggests that the paper continues to sail into the future without a rudder.

For an example of how an august institution of journalism can embrace blogging without losing its bearings, just look at the Atlantic, which now has a vibrant corps of bloggers, nearly all of whom weighed in on the Weigel controversy. You could spend all day reading their posts, and many others, on this brouhaha. (I did.)

The Atlantic’s Conor Friedersdorf dissects the same incoherent ombudsman column I did, and argues that Weigel be judged on his body of work, not his email indiscretions.

The Atlantic’s Ta-Nehisi Coates sees “something much deeper at work here, something about the decline of privilege. This isn’t about the future of journalism. This is about people who don’t want to have to compete, or be held accountable for the falsehoods they write.”

Also at the Atlantic, Julian Sanchez finds “the lesson for young writers from all this: Be Tracy Flick. Don’t say anything remotely interesting, certainly not over e-mail. If you lack the mental discipline to completely suppress critical thought about people and institutions you spend your life covering, get good at pretending.”

Other Atlantic posts on Weigel: James Fallows, Marc Ambinder, Andrew Sullivan (“There is a war going on within American journalism”).

Matthew Yglesias addresses “the odd notion that the ideal reporter would be someone who actually doesn’t have opinions, as if ‘the facts’ were purely transparent and could be merely observed, processed, and then regurgitated into inverted pyramid form without passing through the muck of ‘judgment’ or ‘thoughts about the world.’ ”

Jim Henley sees this controversy as a run-in between the differing mindsets of newspaper and magazine journalists.

More takes from John McQuaid and Mayhill Fowler. Many of these links were culled from Jay Rosen’s extraordinarily valuable Twitter feed.

UPDATE: Technically, it seems, Weigel “resigned” rather than was “fired.” Meaning he submitted his resignation in the wake of controversy and his editors accepted it. They didn’t have to, of course, so I think the spirit of this thing is very much a firing.

Filed Under: Blogging, Media

Why can’t journalists handle public criticism?

June 17, 2010 by Scott Rosenberg

Why do so many journalists find it so hard to handle public criticism? If you’re an athlete, you’re used to it. If you’re an artist, critics will regularly take you down. If you are in government, the pundits and now the bloggers will show no mercy. If you’re in business, the market will punish you.

In all these cases, the seasoned professional learns to deal with it. But over and over today, we encounter the sorry spectacle of distinguished reporters losing it when their work is publicly attacked — or columnists sneering at the feedback they get in poorly moderated web comments.

Clark Hoyt recently concluded his tenure as the New York Times’ “public editor” (aka ombudsman) with a farewell column that described the reactions of Times journalists to his work. It seems the process of being critiqued in public in their own paper continues to be alienating and dispiriting to them. Journalists typically, and rightly, see themselves as bearers of public accountability — holding the feet of government officials, business leaders and other public figures to the fire of their inquiries. Yet, remarkably, a surprising number of journalists still find it hard to accept being held to account themselves.

One passage in Hoyt’s column jumped out at me as a fascinating window onto the psyche of the working journalist today:

Times journalists have been astonishingly candid, even when facing painful questions any of us would want to duck. Of course, journalists don’t relish being criticized in public any more than anyone else. A writer shaken by a conclusion I was reaching told me, if you say that, I’ll have to kill myself. I said, no, you won’t. Well, the writer said, I’ll have to go in the hospital. I wrote what I intended, with no ill consequences for anyone’s health.

“If you say that, I’ll have to kill myself”? Even in jest, the line suggests a thinness of skin entirely inappropriate to any public figure. “Journalists don’t relish being criticized in public any more than anyone else,” according to Hoyt. Yet the work of journalists so often involves criticizing others in public that it is something they must expect in return. Surely they, of all professionals, ought to be able to take what they readily dish out.

I would argue that the difficulty American journalists have with hearing or responding to criticism lies in the profession’s pathological heritage of self-abnegation. We say, “To err is human,” right? But journalists too often work inside an institutional culture which says to them, “Be inhuman.” Do not have opinions — and if you do, for god’s sake don’t share them. Do not attend protests or take stands on issues. Do not vote; or, if you do, don’t tell anyone whom you voted for.

The good soldier journalists buy into this acculturation. They suppress their own individuality and perspectives. They subsume their own work into the larger editorial “we,” and learn to refer to themselves as “this reporter” instead of using the personal pronoun. When something goes wrong with the system they are a part of, when the little piece of journalism they have added to the larger edifice comes under attack for some flaw, they count on the edifice to protect them.

But no longer. Reasonable criticism of news coverage can now be published as easily online as the original reports, and the public expects media outlets to respond. Many editors and reporters understand that a new approach to accountability simply makes sense. So the institutions have begun, haltingly but significantly, to open up.

But many individual journalists find themselves at sea when called upon to explain mistakes, defend choices and engage in discussions with their readers and critics. Nothing in their professional lives has prepared them for this. In fact, a lot of their professional training explicitly taught them that all of this was dangerous, unprofessional, bad. They grew up thinking — and some still think — that the professional thing to do, when questioned in public, is (a) don’t respond at all; (b) respond with “no comment — we stand by our story”; or if things get really bad (c) your editor will do the talking.

Unfortunately, this means that the typical blogger has more experience dealing with criticism — measuring a reasonable response, managing trolls and restraining the urge to flame — than the typical newsroom journalist. That, I think, is why we regularly see the kind of journalist freakout that the New York Times’ James Risen visited upon us (and very quickly apologized for).

The syndrome I am describing here, of course, is already a relic of a previous era; most young journalists entering the field today have a very different relationship to their own work and the public. And many of the older generation, which I am definitely a part of now, have either learned to make their way through new waters, or kept their own steady course and even keel in rough seas.

But every newsroom has some ticking time-bombs, people ready to explode in a torrent of ill-considered invective. When they do, I think we can try to show some understanding. The next time you see some seasoned journalist lose his bearings when called upon to discuss or defend his work, chalk it up to inexperience, not stupidity or rudeness.

Crossposted from the MediaShift Idea Lab.

Filed Under: Media

The Wall Street Journal: Cavalier about corrections?

May 25, 2010 by Scott Rosenberg

Last week I wrote about my fruitless quest to alert the Wall Street Journal to a mistake it had made in a book review — misspelling the name of the author the piece mainly focused on.

Yesterday I made one final effort to close this loop; I emailed the book review’s author, Philip Delves Broughton. Broughton responded quickly and courteously, agreed that it was a mistake (one he’d been responsible for), and noted that as a freelance contributor all he could do was notify the book review’s editor.

As of today this mistake, now 11 days old, remains uncorrected. In the face of my persistent and no doubt annoying barrage of emails, phone calls, and blog posts, the Journal newsroom has remained entirely mum.

Now, there are a few ways to read this situation. You could say: Who cares? It’s just a misspelling of somebody’s name.

If it’s your name, of course, you may care a great deal. If you’re the author, you might care not just for vanity, but for the sake of the people who might be Googling your writing or looking your book up to purchase it on Amazon.

In this case, the author, Mac McClelland, happens, right now, to be doing some on-the-ground reporting from the Gulf oil spill for Mother Jones. If you were her, you might want readers to connect the book review with the in-the-news byline.

So another possible response is: The Journal’s editors and reporters are very busy people. They’ve got financial meltdowns to cover. Why are you harassing them with this trivia?

That’s just fine — unless the Journal actually cares whether its readers trust its coverage. If a news outlet can’t be bothered to get an author’s name right, can you count on it to get the financial stories right?

I’m sorry, but none of these responses is adequate. Until and unless we get a more plausible response, the only interpretation that makes sense is a very sad one: that the Wall Street Journal, once one of the world’s great trusted news institutions, lacks a functioning correction process. Or it simply doesn’t care about sweating the details any more.

UPDATE: This post is now linked to from Romenesko, and the very first comment there provides a nice illustration of my argument. Mark Jackson writes, “Really? This is a big deal to you? Column inches. Limited space. Priorities. Possibly the world financial system crashing was a bigger issue? Just sayin’.”

It seems to me that the Journal has every right to say, “We no longer have the resources to fix small errors like misspelled names. You should no longer count on us getting that stuff right.”

Something tells me no editor at the paper is likely to say that. Because when most of us signed on as journalists we signed on for the small stuff too. And readers expect that — and expect some kind of response from the newsroom when they point out an error.

[Crossposted at the MediaBugs blog]

Filed Under: Media, Mediabugs, Uncategorized

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