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This relationship is so over

May 8, 2006 by Scott Rosenberg

Ever wonder why you still get marketing calls even after you’ve signed up for the do-not-call list? There’s a loophole in the privacy law that allows companies that you have a business relationship with to contact you. Makes sense, in theory; customer service sometimes requires that a company be in touch with you.

Leave it to corporate America to drive a battering ram through that reasonable loophole.

Recently I received mail from Prudential Insurance, which used to insure my home until, I don’t know, Prudential ran the numbers and decided they didn’t want to be in the “property and casualty” business any more, so they sold that whole business, including my policy, to somebody else, who sold it to somebody else, who now insures my home. Prudential and I were finished as of November, 2003, and it’s hard to imagine any circumstance under which they might need to contact me. But if something came up that was actually about that policy, I guess they could.

Ahh, though, there’s more happening here: Prudential’s insurers don’t want to insure me any more, but their colleagues in the marketing division, which presumably rakes in millions selling a big list of names — including mine — to other companies, still wish to continue our relationship. In fact, this recent letter assured me, “the relationship you have with Prudential, which was established when the policy was originally written, continues.” And because Prudential and I still have this relationship, Prudential is obligated to send me a privacy notice, so I can, if I choose, opt out of their marketing calls and those of anyone else Prudential feels like sharing my name with.

So, basically, two and a half years ago, Prudential ended our relationship, and told me it didn’t want to have anything more to do with me. Now, after I’ve put the whole thing behind me and moved on, the company says, actually, we’re still having a relationship, and it’s up to me to break it off.

Maybe this amounts to good business, but I think the company really needs to see a therapist. As for me, if I ever hear from them again I think I’ll need to see about getting a protective order.

Filed Under: Business, Personal

The perplexing allure of the double “i”

April 27, 2006 by Scott Rosenberg

First there was Intel’s Viiv. Now, it’s Nintendo’s turn. That game box that used to be called the Revolution? It’s now Wii. (Pronounced “we.”)

Maybe people will end up calling it The Game Box Formerly Known as Revolution. Because I don’t think too many people are going to embrace this name.

Or maybe we should read it as Roman numerals. But that would make it the W2, which, you know, is already taken by the IRS.

Filed Under: Business, Technology

We hold this truth self-evident: all packets created equal

April 25, 2006 by Scott Rosenberg

Congress is considering allowing the big phone and cable companies that now control most of the broadband access in the US to do something they want to do, but that has never been done before: turn the level playing field of today’s Internet into a sort of class-system environment, in which packets sent by companies that pay more get preferential treatment. This is a lousy idea that, at worst, could entirely disrupt our basic assumptions about the open Internet.

The companies involved keep saying, “Trust us,we will only use these new powers for good,” but I’m sorry, I don’t.

The Save The Internet coalition is a good starting point to find out more and see what you can do. Farhad Manjoo’s Salon piece about AT&T and the Net is an in-depth look at the issue; it’s fair to both sides of the argument, but I think you’ll come away from it as I did, wanting to make sure that AT&T doesn’t get its way.

Also, a couple of weeks ago Kevin Marks presented the technological case for why these companies do not need the privilege they seek. Supposedly it’s to make it more feasible to deliver high-quality audio and video over the Net. But, er, they can do that now, in many different ways, as Marks says.

Filed Under: Business, Technology

Google in China: Shades of good and evil

April 24, 2006 by Scott Rosenberg

Clive Thompson’s excellent New York Times magazine piece on Google and China plays out variations on Google’s famous “Don’t be evil” principle inspired by the company’s new accommodation with Chinese censorship. Censorship is surely a form of evil; but is it all right to compromise a little bit with said evil if one is doing so on behalf of a greater good? Google’s famous mission statement is “to organize the world’s information and make it universally accessible and useful”; is it okay to fulfill a lot of that mission by betraying a little of it?

These themes, Thompson rightly points out, echo the arguments in the 1980s between the anti-apartheid movement, which argued for boycott, and the “constructive engagement” position of companies that said they were able to do good by doing business in South Africa. But today’s U.S. economy is far more deeply entangled with China than 1980s America was with South Africa. Few today would argue for an economic boycott of China; where would we get our goods? It’s a historical irony that the record national debt run up by today’s conservative Republican hegemony — heirs to the red-baiters of yore — can only be underwritten by the heirs of Mao in the People’s Republic of China.

So boycott is off the table; maybe engagement is better than nothing. I’m not wholly convinced, and I don’t think Thompson is, either. But his piece lays out the nuances in a useful and thought-provoking way.

Most interesting, to me, is this observation about Chinese blogger Zhao Jing:

  The Internet brought Zhao a certain amount of political influence, yet he seemed less excited about the way his blog might transform the government and more excited about the way it had transformed his sense of himself. Several young Chinese told me the same thing. If the Internet is bringing a revolution to China, it is experienced mostly as one of self-actualization: empowerment in a thousand tiny, everyday ways.

I think that observation applies not only in China, but everywhere, and certainly here, in the U.S., where so many observers in the media continue to misunderstand the importance of blogging. Most journalists with successful careers have completely internalized the sort of “empowerment” Zhao experienced when he started blogging. Not only do they take it for granted, they take it as a professional right, and they have a hard time understanding what it might mean for non-journalists to experience. They simply can’t accept that a blogger’s musings might have significance for him/herself, and reach an audience of 12, or 120, and never engage a vast audience, and that might still feel like a success.

A China full of people — not all billion, maybe only hundreds or tens of millions, but lots, anyway — experiencing that sense of “self-actualization” might be a nation that grew less and less satisfied with a censoring regime and increasingly interested in changing it.

That doesn’t get Google off the hook, exactly, since Google isn’t facilitating self-publishing in China — the Google-owned Blogger doesn’t operate inside China the way MSN Spaces does. But it’s another sign that absolutist, black-and-white rhetoric is too limited for this arena. Google might well be betraying its “Don’t be evil” slogan; but the slogan might also be too simple-minded for the complexities of the global stage.

Filed Under: Blogging, Business, Technology

Feeding the Bittorrent beast

April 24, 2006 by Scott Rosenberg

Dave Winer talks about the growing importance of Bittorrent, mentions how Opera (still my favorite browser!) now supports it, and asks for “more non-infringing content.”

Hollywood hates Bittorrent because some people use it to redistribute illegally copied movie and music files. In the case of music, you can use Bittorrent to move around large libraries very quickly.

But the most common use of Bittorrent I see out there is not trading humongo MP3 libraries but instead much-higher-quality (.flac, .shn, etc.) recordings of live shows by bands that support such trading. These “lossless” music files are much bigger than MP3s; Bittorrent makes it possible to download them in a reasonable amount of time. The file traders are religious about preferring the higher-quality compression scheme — many will include little notices begging you not to convert the files to the “lossy” MP3.

Personally, I consider these recordings “non-infringing,” though I don’t know what the lawyers would say. Largehearted Boy does a daily “Bittorrent Brunch” pointing to new postings, many at Dimeadozen.

Filed Under: Business, Culture, Technology

The AMT shell game: Why Bush’s tax “cuts” aren’t

April 13, 2006 by Scott Rosenberg

Over at Slate, Daniel Gross is explaining, once more, the role the Alternative Minimum Tax continues to play in the Bush administration’s deceptive tax policies.

The AMT is a bizarre parallel-universe of taxation with its own set of complex rules that differ from the normal IRS system. It was passed decades ago as an effort to prevent gazillionaires from using elaborate tax shelters to reduce their tax bills to zero. For many years it was easily ignored by the vast majority of Americans, and as recently as a few years ago the only non-super-rich people who worried about it were tech-industry types who’d hit the stock-option jackpot but played their cards wrong.

But the AMT was designed with its very own time-bomb: It was never indexed for inflation, and so each year the rising tide of inflation — even the slow, relatively benign inflation the U.S. has experienced in the last decade — lifts more and more middle-class Americans into its maw. The obvious answer is to fix it, either by repeal or by indexing it for inflation so it continues to apply only to the gazillionaires who were its original target. Shouldn’t be so hard, right?

Wrong. Because all those improbable Bush Administration forecasts of gradual deficit reduction depend on vast new federal revenue from the AMT. If you “fix” the AMT, you plunge the government way deeper in the debt hole than even the shysters running Bush’s fiscal policy could defend.

In other words, those big tax cuts that the administration keeps demanding be made permanent aren’t tax cuts at all — they’re tax transfers. The Bush policy is simple: Let’s cut taxes on dividends — which happen to fall most heavily on the wealthiest Americans — and raise taxes, via the AMT, on the upper-middle class (and increasingly, the middle class). Right now, the AMT is kicking in on two-income families with kids earning $100,000 or more in high-tax states like California and New York. (And yes, it’s been often noted that the AMT tends to hurt those in “blue” states most.) Each year the threshold gets lower.

Gross warns that this spring the IRS will report big fat gains in federal tax receipts and the Bush team will crow about how successful their supply-side tax cut has been. Don’t buy it: They’re not cutting taxes, they’re playing a shell game, and — unless we make a point of exposing the fraud and educating ourselves and our neighbors — we’re the suckers.

Filed Under: Business, Politics

Tie me Webaroo down, sport

April 11, 2006 by Scott Rosenberg

Is it a bubble yet? There’s no way to be sure, but one telltale sign of irrational exuberance the last time around was the proliferation of companies based on ideas that simply made no sense.

The portents are beginning to loom once more. Look at the actual service that a new startup called Webaroo, featured in a little piece in the Times yesterday, provides.

Webaroo’s home screen screams: “Now you can search the Web when you’re NOT CONNECTED!”

Great. Just when we figure out that the value of the Web lies in the connections and conversations it facilitates; just when this “Live Web” gets booster-rockets in the form of AJAX-based Web applications; just when municipal WiFi and other newfangled forms of broad-based, cheap wireless connectivity are rolling out, so that we can be connected almost as much of the time as we want… Webaroo comes and gives us the Web on a hard drive — the disconnected Web — the dead Web!

Now, I’m sure there are situations and circumstances where the ability to store vast quantities of search-query results and cache gajillions of Web pages might come in handy. I’m not saying Webaroo is utterly useless. Just mostly. If you read closely on their site, it sounds like they started out focused on the vision of “The whole Web canned on your laptop!” — and that’s what the Times piece emphasized — but now they’re trying to reposition as a mobile-device content provider. I can’t see your PocketPC or Treo having enough memory to get you very far with this, though.

When I started covering technology in the early ’90s, CD-ROMs were all the rage. Almost immediately upon the arrival of the Web, it became clear that the new medium was more valuable — even though, at the start, CD-ROMs offered faster access to data and more elaborate interfaces. That’s because closed-ended, rich interactivity with a small static pile of data was infinitely less interesting than open-ended interactivity, however crude, with millions of other people.

So Webaroo will take the teeming ocean of today’s Web and bottle it for offline consumption. When a step backwards is branded as a leap forwards, and when people can be persuased to invest in such retrograde ventures, you know that dumb money has started to pile in behind the smart.

Filed Under: Business, Technology

Wall Street Journal joins free-speech cause

April 3, 2006 by Scott Rosenberg

I was amazed recently to find a Wall Street Journal editorial agreeing with me — in this case, suggesting that it might be time for the government to give up its ill-fated defense of the Child Online Protection Act, which the ACLU has been fighting for nearly eight years now (Salon is one of a group of publishers that are plaintiffs represented by the ACLU).

I was surprised, really, because in the past the Journal has, let’s just say, been less than sympathetic to the cause. This editorial from 2004, for instance, viewed the online free speech argument as an object of contempt (“Larry Flynt…pretending he’s Thomas Paine”). What upset the Journal there was the prospect that the Supreme Court might end up more protective of adults’ right to free expression online, even on sexual topics, than of the rights of wealthy people to contribute unlimited sums to political campaigns.

That should have tipped me off to what might have swung the Journal over to the ACLU’s side in the COPA matter. It turns out that the Journal’s indifference to the Right to Free Speech is outweighed by its horror at the prospect of government interference with the Right to Do Business.

Specifically, when the government’s effort to save COPA spilled over into what the Journal rightly called a “fishing expedition” into Google’s log files, sparking a headline frenzy, the paper’s editorialists had enough: “If commandeering such data from private companies against their will is what it takes to defend the law,” the Journal wrote, “maybe defending it isn’t worth the effort.”

Indeed. Welcome to the team, WSJers! Next, can we interest you in some ACLU membership cards?

Filed Under: Business, Media, Technology

Web 2.0’s wilderness of names

March 21, 2006 by Scott Rosenberg

Mike Arrington is the lawyer-turned-blogger-and-entrepreneur whose TechCrunch has become the Web site of choice for people attempting to keep up with the cornucopia of startup companies pouring onto the Internet under the Web 2.0 banner.

The amazing thing to me about Arrington is this: He somehow keeps the names of these companies straight.

A post a little while back, for instance, contains this sentence:

“Noam Lovinsky is the founder of Skobee, a new service to help people plan events. They seem to be a direct competitor to Renkoo.”

Skobee? Renkoo? Is Mr. Mxyzptlk in the house?

Joyent, Planzo, Trumba, Rojo,
Meebo, Goowy, Megite, Newroo —
Chuquet, Squidoo, Zingee, Stickam?
Favoor, Zazzle, Kiko, Simpy!

Chant them urgently, and you might find yourself conjuring a Morgul spell. [All names verbatim from the last couple months of TechCrunch.]

I remember when Yahoo launched (yes, I’m becoming a Net codger), thinking, “Boy, that’s an odd name to try to build a company around.” What I saw over the ensuing years was that it doesn’t much matter what you name a company as long as the brand is strong enough — people will just project the qualities they associate with you onto the name.

For that to work, however, you need users — a lot of users — so that you can fill the random syllables with meaning. That’s much harder in today’s overpopulated Web 2.0 scrum, full of hard-to-distinguish competitors featuring similar two-syllable names, curvy cornered designs, and rounded fonts.

I realize that many of these names are chosen out of desperation, since all domain names that actually communicate meaning have been squatted upon by speculators. And if your business is really all about adding a feature or two to the Great Big Web Application In the Sky (or, I guess one should say, Cloud), then your end-game plan is to be acquired by some large company that already has a meaningful brand and intends to toss yours in the garbage anyway — so why waste too much thought on your name?

Still, Web 2.0 sometimes seems in imminent danger of collapsing in a heap of cutesiness, obscurity and alphabetical anarchy.

UPDATE: I had somehow missed this brilliant quiz, “Web 2.0 or Star Wars Character?” [Thanks to Oscar for the tip, in comments]

Filed Under: Business, Humor, Technology

Corruption’s two faces

March 1, 2006 by Scott Rosenberg

When the Enron and Worldcom scandals unfolded in the early years of this decade, it became clear that we were looking at two different species of corruption: let’s call them old-school and New Wave. Old-school corruption is blunt and obvious; you’d know it for what it is if you bumped into it in a dark alley, which is probably where you’d find it. Large sums of cash are moved unceremoniously from place to place; ledgers are altered; bribes land in open palms.

Worldcom, clearly, was old-school — out-and-out, prima facie fraud. Enron was something equally insidious but entirely different in form: a kind of corruption that consisted largely of deliberate and elaborate bending of arcane rules, game-playing in largely incomprehensible gray areas of accounting rules and laws, and fabrication of sham institutions to give these activities bureaucratic shelter — all orchestrated with a ruthless goal in view, but all pursued under rationales that at least appeared plausible to the casual spectator.

As today’s political corruption scandals roll out in depressing sequence, it’s clear that they, too, divide along these old-school/New Wave lines. Here, the outline of the Duke Cunningham Congressional bribery scandal — which would make wonderful opera bouffe if it weren’t our money and security on the line — is pure old-school. Check out, for instance, this report from TPM’s Daily Muck with the latest from Cunningham’s prosecutors: The congressman had deals with a couple of defense contractors who were kicking back part of their 800-percent profit as bribes to him, and when the Pentagon was slow in paying them, he’d “browbeat” Defense officials to move their butts, and demand that they be fired if they failed to comply.

But Tom Delay, he’s plainly a New Wave sort of crook — the Andy Fastow of the Republican Party. He played in the nether reaches of election law and congressional process the way Enron’s execs and accountants danced beyond the margins of finance law and corporate governance rules. As dramas of naked political power-flexing, patronage-wielding and election-influencing, they are riveting; we could admire Delay’s sheer creative chutzpah if we weren’t still suffering from its consequences.

With old-school crooks, exposure is a straightforward matter of accumulating enough evidence to obtain a confession. New Wavers are tougher to nail, because they’ll always be able to argue that their aggressive interpretation of the letter of various rules and laws wasn’t technically illegal. So what if their actions involved phantom companies, slush-fund transfers, or unprecedented mid-decade redistricting? Do the laws and rules explicitly say this stuff is illegal? Can you prove it? All of it? What if they were just being creative and entrepreneurial? If you prosecute them, aren’t you just telling businesspeople and politicians to stop dreaming of new ways to do things?

When you hear that argument, pinch yourself if you start to succumb, and remember: it’s just an apologia for the same old corruption in a clever new guise.

Filed Under: Business, Politics

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