Wordyard

Hand-forged posts since 2002

Archives

About

Greatest hits

Doc Searls: don’t count on ads

September 20, 2007 by Scott Rosenberg

Because I am always behind reading my feeds (aren’t you?) I only just read this post by Doc Searls from a week ago. Coming from a slightly different angle, using his increasingly valuable VRM argument, Doc’s “Toward a New Ecology of Journalism” arrives at a similar place to where I ended up earlier this week in the Times Select discussion:

…The larger trend to watch over time is the inevitable decline in advertising support for journalistic work, and the growing need to find means for replacing that funding — or to face the fact that journalism will become largely an amateur calling, and to make the most of it.

This trend is hard to see. While rivers of advertising money flow away from old media and toward new ones, both the old and the new media crowds continue to assume that advertising money will flow forever. This is a mistake. Advertising remains an extremely inefficient and wasteful way for sellers to find buyers. I’m not saying advertising isn’t effective, by the way; just that massive inefficiency and waste have always been involved, and that this fact constitutes a problem we’ve long been waiting to solve, whether we know it or not.

Google has radically improved the advertising process, first by making advertising accountable (you pay only for click-throughs) and second by shifting advertising waste from ink and air time to pixels and server cycles. Yet even this success does not diminish the fact that advertising itself remains inefficient, wasteful and speculative. Even with advanced targeting and pay-per-click accountability, the ratio of ‘impressions’ to click-throughs still runs at lottery-odds levels.

…The result will be a combination of two things: 1) a new business model for much of journalism; or 2) no business model at all, because much of it will be done gratis, as its creators look for because effects — building reputations and making money because of one’s work, rather than with one’s work. Some bloggers, for example, have already experienced this….

Just don’t expect advertising to fund the new institutions in the way it funded the old.

I think this is right, though the long-term-ness of the vision will have most hard-hearded business people smirking their disbelief as they point to corporate-media revenue numbers with long strings of zeroes dangling from them.

I also think that, frightening as it can look, this is ultimately a great opportunity for journalists. We have the chance to invent new ways to support our work — ways that don’t depend on the essential bait-and-switching of old-fashioned advertising.

We can also give up the contortions and distortions of the old-school “Chinese walls,” the barrier erected between the journalists who create the news reports that have value and the people who sell…other stuff that ends up paying the salaries of the journalists. In any case, I’ve long thought that this beloved wall — for all its ethical value, when it worked — had an insidious side-effect of allowing journalists to pretend that they weren’t working for businesses at all. This innocence (or naivete) has left many of them ill-equipped to do more than rend their garments as their industry undergoes slow-motion collapse.
[tags]vrm, doc searls, advertising, times select, future of journalism[/tags]

Filed Under: Blogging, Business, Media

After Times Select: how do you support a big newsroom online?

September 19, 2007 by Scott Rosenberg

The demise of Times Select (see previous post) has served as a milestone moment for the continuing debate over the future of news online. Kara Swisher says it’s inevitable now that her paper, the Wall Street Journal, will follow the Times and tear down its pay gate. Jay Rosen offers a good overview of the discussion. His conclusion is optimistic:

I think real value is in weaving yourself into the Web. “Conversation” is blogger’s shorthand for that larger idea…. Advertising tied to search means open gates for all users. It means link rot cut to zero, playing for the long haul in Web memory and more blogs because they are Web-sticky.

If you read me here you know I agree. But of course there’s a “but.” And the “but” is all about money. The “but” is something that many of the believers in the bloggy future of news don’t always confront head on.

When you accept that the future for news on the Web is open and does not include much subscription revenue, you also have to accept that your revenue online isn’t going to match your old revenue; it won’t support as many full-time staff. Maybe it will improve steadily, but I don’t think it will ever reach the equivalent of print.

This is basic economics: in most cities, newspapers were monopolies or near-monopolies on paper for the last few decades. They’ll never be monopolies online. Or maybe a very small number (2 or 3) newspapers will become near-monopolies online by establishing their brand and authority — surviving into the Web age while the rest of their peers die off, as the Web replicates for the entire U.S. the same process of consolidation that happened, city by city, in the second half of the 20th century.

I write this with some experience from the trenches at Salon, where we had what I would consider hands-on, ahead-of-the-curve experience in trying to support an online-only newsroom with online-only revenue. For all Salon’s quality and achievements, that has always been an uphill fight.

Institutions like the Times will face the battle with all sorts of resources Salon lacked. Still: the near-monopoly newspaper always had subscription revenue, display ad revenue and classified revenue to bank on. Google ads can’t match that today, and probably not for a long, long time. Display ads placed on pages readers find through Google are better. But right now, all of the online advertising an open newspaper Web site can garner is at best icing on the old three-layer cake. If that’s all you need, great. But each of those three old revenue streams has already started to dwindle, and if you take the long view and accept that they’re all likely to vanish eventually, then you face inevitable shrinkage.

None of this is any argument for simply behaving as if the Web weren’t here and rolling up a drawbridge against change. It is instead an exhortation for both sides of the whither-journalism debate — the blogosphere and citizen’s journalism believers, and the old-school newsroom brigade — to come to terms with the bottom line of the journalism business today.

We know that the old newspaper business is on the way out. (We don’t know how fast but we know where things are heading.) We knew how to pay for newsrooms under the old business. But we still don’t have much of a clue how to take a newspaper-scale newsroom and support it on the Web.

Given all this, I think it’s important not to sugarcoat things. Even a well-managed transition from print to Web will diminish newspapers and shrink newsrooms. It’s understandable that newspaper workers are fearful: their jobs are indeed on the line.

If their profession has a future — and of course it does — the answers for how to support that future are unlikely to come from the sort of old-line newsroom management that gave us Times Select and so many other ill-fated big media schemes on the Web. It will come instead from some of the thousand and one little experiments in the Web journalism business that are flowering today.

Filed Under: Blogging, Business, Media

Times kills for-pay service — till next downturn

September 17, 2007 by Scott Rosenberg

It’s hard to argue with the New York Times’ decision to tear down the ill-fated Times Select pay wall. (Here’s the paper’s letter to readers.) I never really understood the logic behind the for-pay service, launched in 2005, at a perfect counter-cyclical moment, just as everyone else on the Web was finally realizing that online advertising was beginning to fulfill the outsized promises made a decade before.

At Salon, we were more in sync with the Web’s business cycle: we started offering a for-pay service in early 2001, as we saw ad revenue heading into the toilet. In more recent years, as the ad revenue opportunity swelled, the company ratcheted down its subscription efforts.

So the Times is acknowledging a reality: that, for better or worse, charging for news content online is nearly impossible. The product is available in great abundance, for free, and the extra edge of brand and (frequent, though not guaranteed) quality that an institution like the Times offers is not enough to transmute into paying customers. (Watch Rupert Murdoch flip his abacus to the same conclusion at his newly purchased Wall Street Journal.) The Times was especially foolish in thinking that its columnists were the thing that people would most pay for — when commentary is the form of journalism in greatest over-supply on today’s Web.

Still, let’s be honest: the Web industry is cyclical. No one knows when this decade’s tide of froth will peak. (This event suggests we may be nearing the crest.) But someday it will. It will be 2001 all over again. And at that point all the execs who have been staking their careers on the promise of online advertising will stare at their dwindling quarterly returns and wonder why they hadn’t banked some subscription revenue as a hedge against a downturn.

It is this form of continuous knee-jerk reaction to market fluctuation that dooms the dinosaurs of today’s news business. These companies, like their companions in the broadcast and movie and publishing industries, seem to be incapable of taking risks and making long-term bets on new businesses. So they’re stuck in this dance of death, circling in the quest for a business model, always a little behind the curve.

Of course the Times, and the Journal, and institutions of similar scale and value will survive in some form. But they will never be as important tomorrow as they were yesterday. They can’t help viewing technology transitions as threats. So companies with no “legacy” revenue streams to protect will seize the opportunities that they can’t.

MORE: Jeff Jarvis’s commentary. Staci Kramer’s analysis. At O’Reilly, Jimmy Guterman, too, wonders what will happen to these companies in the next Net advertising dip.
[tags]journalism, media business, new york times, times select[/tags]

Filed Under: Business, Media

Computer reuse center needs help

September 16, 2007 by Scott Rosenberg

A brief note to express my support for the Alameda County Computer Resource Center, an outfit not far from my home that has done creative work over the years in restoring and finding new homes for donated or broken electronic equipment that would otherwise be headed to landfill. I’ve donated my share of stuff to the ACCRC over the years. Now it seems that the center has been targeted by a government inspector for technical infractions of the regulations regarding recycling centers.

I’m no expert in that area of the law. But I know a good organization when I see it. ACCRC is such an outfit. If there are issues or problems with how ACCRC does its thing the government should be helping it achieve compliance, not threatening to shut it down.

Dale Dougherty of O’Reilly has the scoop. You can also read ACCRC founder James Burgett’s version of the saga. I’ve already written to the state agency involved; Burgett’s blog has more info.
[tags]recycling, reuse, alameda county computer resource center[/tags]

Filed Under: Business, Technology

Bad loans still available, no one turned away!

August 9, 2007 by Scott Rosenberg

If you want to know what’s wrong with our financial system at the moment, one data point arrived in my (snail-)mailbox yesterday.

I’m used to be being bombarded with loan and credit-card offers. They usually take a one-way trip to the shredder. But the subprime mortgage meltdown has been so much in the news of late that I thought I’d have a look at the latest crap the lenders were sending my (non-subprime) way.

Yesterday’s “Payment Reduction Offer,” from an outfit called Statewide Bancorp, promised “the security of a 30-year Fixed” yet somehow was going to cut the monthly payments on my existing (30-year fixed) loan by half. Wow! Good deal! “With this money you could buy a new car, remodel your home, pay-off high interest debt or use the money for whatever you want.” Cool! And they say “it’s almost impossible not to qualify!”

How can they do that? Ah. If you flip the letter over and read the fine print — better get out your magnifying glass — you discover that this isn’t a traditional fixed-rate loan at all. It’s a fixed-rate with a five-year teaser, where for those first five years you’re doing a “minimum payment” and defer interest.

I have no clue what happens to the payment amount after that five-year period is up, but it can’t be good — it’s certainly more than I’m paying now, and there isn’t a word about that anywhere in the letter. So much for the “security” of your fixed rate: the whole point of a fixed rate is predictability on your payments. Oh, yeah, there’s also a prepayment penalty, so if you get suckered into the loan and want out, they’ve got you there, too.

This is the sort of underhanded marketing of a lousy loan that got the mortgage market into its current mess. Apparently, the BS machine is still happily cranking out these offers, even as the market collapses. And you wondered why the U.S. financial system has the jitters?
[tags]subprime mortgages, mortgages, loans, lending[/tags]

Filed Under: Business

Newspaper shrinkage

August 6, 2007 by Scott Rosenberg

This morning the New York Times joined much of the rest of the American newspaper industry in shrinking its pages. The result for it — as for the Wall Street Journal, which made the same change recently — is that the paper now feels like a toy. Oh, sure, we’ll get used to the change. But at a time when all these papers are already watching their gravitas ebbing away, this change — designed to save printing, paper and distribution costs — is a self-inflicted wound.

The Times says it’s losing 11 percent of its column-inches, but making half of that up by adding pages. The op-ed and editorial pages are permanently smaller, though. And look where the Times — like the Journal before it — decided to cut back: the letters to the editor. (Originally, the Journal also buried its letters page far from the editorials; after a hue and cry from its readers, the letters got shoved back to the flip-side of the editorial page.)

Here we are, in the middle of a vast transformation of the news media from a one-way broadcast mode into a many-to-many free-for-all, and, when push comes to shove, the great newspapers of America decide that the one place they can afford to cut back is the paltry few columns they have traditionally dedicated to their readers.

It’s hard to see this as anything other than another twist on a long downward spiral.
[tags]newspapers, new york times[/tags]

Filed Under: Business, Media

Murdoch, the Journal, and the newsroom diaspora

August 1, 2007 by Scott Rosenberg

It is no surprise that Rupert Murdoch will be the new owner of Dow Jones and the Wall Street Journal: This was inevitable from the moment he put his money on the table (at a share price approaching double the market value).

Nor is there any surprise in the ritualistic pronouncements being heard throughout the world of traditional journalism — beginning on the Journal’s own editorial page with assurances from both the editorial column and the paper’s publisher that standards will be upheld and independence will be maintained, and spreading far and wide. These assertions are inevitable. Equally inevitably, they will be trotted out to be quoted, with suitable irony, the first time the paper’s new owner throws his weight around and demonstrates their irrelevance.

So the Journal will now have an oversight committee of some sort — a figleaf-shaped offering to pacify the consciences of those members of the Bancroft family who felt some remorse at grabbing Murdoch’s cash. Murdoch will pay no more attention to the oversight of such a committee than the president his TV network helped elect pays his congressional overseers. (Congress, at least, has some constitutional authority.)

And why should he? He paid good money for the Journal. The Journal is a property first and foremost. Under our economic system — the one that the Journal has always championed — owners are free to manage their properties. It is this cold reality, far more than any specific fears about how Murdoch will wreck the Journal’s newsroom (which is full of great talent but which many outsiders in the profession see as overstaffed and underworked), that has so many journalists wringing their hands.

The truth is that most professional journalists in the U.S. have lived in a cocoon for decades. The so-called Chinese wall that separates the newsroom from the business side is typically framed as a noble device for insuring that advertiser cash does not influence news coverage. That’s an important goal. But in practice these walls are only as strong as the ethical principles of those who maintain them. Pair a bullying publisher with a weak-willed editor and no wall will help.

Meanwhile, these walls have had a more insidious effect on the newsroom side: they have encouraged journalists to pay no attention to the economic basis for their work. Most editorial employees in major-city newsrooms, protected by their unions and shielded from the “dark side” of business by the traditional wall, end up thinking of their jobs as the journalistic equivalent of endowed university chairs.

This worked as long as the news business remained healthily profitable — and, in many areas, a monopoly. But in the past couple of decades, technological change has knocked over the business’s foundations. The endowments are going bankrupt. The walls are crumbling.

Journalists’ reactions to all this have generally fallen into two camps. Some dream that the old order can somehow be reconstituted. Find an angel investor who doesn’t mind losing money! Set up non-profit newsrooms! Do anything as long as you can find a way to maintain the journalist’s state of purity!

Others have looked at the changing business and said, no way are we going to be able to beat this, so let’s join it. Let’s take the principles we understand — accuracy and fairness and independence and speaking truth to power — and see how we can ferry them into the new environment.

Doing so requires some level of entrepreneurial thinking. You can’t avoid getting your hands a little grubby. You can’t sit back and let somebody else worry about the “dark side” while you keep yourself immaculate. But you don’t get stuck in the powerless, paralyzing backwaters of so many of today’s newsrooms, either. You trade in the infantilizing paternalism of the old-school newsroom for a level of autonomy that is precious.

I made this choice when I left the San Francisco Examiner in 1995; many others have made it since. It’s not easy. But there are plenty of examples of success. Salon is the one I’m most familiar with, but there are a million experiments out there — from big-name blogs and blog networks to tiny local sites to niche news efforts.

Some of these manage to pull off the neat trick of staying afloat and staying ethical; others don’t. But none that aims to pay a staff has the luxury of pretending that it’s not a business. Now the Wall Street Journal’s journalists face the same choice.

I don’t trust Rupert Murdoch. He has a long and well-documented record of using his properties to further his own agenda. But I trust that there are a lot of smart writers and editors at the Journal. Either they’ll get an opportunity to reshape their paper in a way that suits the times and their own consciences — or they’ll find themselves in the great newsroom diaspora with the rest of us, helping figure out new models for the future.
[tags]journalism, wall street journal, dow jones, rupert murdoch, new media, newspapers[/tags]

Filed Under: Business, Media

The way the Gates mind works

July 31, 2007 by Scott Rosenberg

Bill Gates took a kind of victory lap in the press on Monday, with dueling big pieces in the Times and the Journal marking his steadily advancing separation from the company he started three decades ago. While the Journal concentrated on the role that Craig Mundie will take over from Gates — as Microsoft’s long-term software thinker — John Markoff’s Times piece featured some choice quotes from the soon-to-retire founder himself.

First, there was Gates the Google-baiter, adopting a role he has played a lot in recent years:

“How many products, of all the Google products that have been introduced, how many of them are profit-making products?” he asked. “They’ve introduced about 30 different products; they have one profit-making product. So, you’re now making a prediction without ever seeing the software that they’re going to have the world’s best phone and it’s going to be free?”

Then there was Gates the true believer in software:

The center of gravity in the computer industry has dramatically shifted toward software, he said. “Why do you like your iPod, your iPhone, your Xbox 360, your Google Search?” he said. “The real magic sauce is not the parts that we buy for the Xbox, or the parts that Apple buys for iPhones, it’s the software that goes into it.”

Finally, there was Gates the slightly tongue-tied global debugger:

Mr. Gates insists that his new world of philanthropy will be just as compelling as software has been. “I’ll have also malaria vaccine or tuberculosis vaccine or curriculum in American high schools, which are also things that, at least the way my mind works, I sit there and say, ‘Oh, God! This is so important; this is so solvable,’ ” he said, “You’ve just got to get the guy who understands this, and this new technology will bring these things together.”

If that’s the spirit that has inspired Gates to use his fortune for good causes, then one should probably not complain. But there is something so very naive about this richest-man-in-the-world’s can-do engineering spirit.

Problems? You’ve just got to get the “guy who understands”! Give him the right technology! And all will be well.
[tags]microsoft, google, bill gates, philanthropy, new york times, john markoff[/tags]

Filed Under: Business, Software, Technology

Those darn irrational voters

July 30, 2007 by Scott Rosenberg

Nick Kristof’s New York Times column today (behind the pay wall, alas) summarizes the findings of a book by Bryan Caplan titled “The Myth of the Rational Voter: Why Democracies Choose Bad Policies.” Kristof quotes this summary of the book’s thesis, in Caplan’s words: “This book develops an alternative story of how democracy fails. The central idea is that voters are worse than ignorant; they are, in a word, irrational — and vote accordingly.”

What are the ways in which voters are “worse than ignorant”? Kristof summarizes Caplan’s complaints of “systematic error” in voter rationality: Voters share “a suspicion of market outcomes and a desire to control markets.” They have “an anti-foreign bias,” evidenced by an unwillingness to embrace free trade wholeheartedly. They share “a neo-Luddite bias against productivity gains that come from downsizing or “creative destruction.'” And they have a “pessimistic bias, a tendency to exaggerate economic problems.”

Gee, it sounds like the real problem Caplan has with the voting public is that they don’t agree with the program of conservative economists!

There are a couple of ironies here.

There’s something hilarious about a market-oriented economist complaining about “irrational” behavior. Free-market theory depends on the notion that market participants are rational actors; if they’re irrational, then the whole theory collapses — the market doesn’t behave predictably. For classical economics to work, we need to trade in the populace and get us a better one. The whole thing reminds me of Brecht’s sarcastic suggestion that “the government dissolve the people and elect another.”

But let’s not knock the rabble so fast. Those voters may not be so irrational after all. Free-market economists wish that voters whose jobs are threatened by foreign competition would somehow become farseeing altruists, and trust that the general benefit that free trade provides might eventually lift their boats sometime after the same tide put them out of work. But these “ignorant,” “irrational” voters insist on trying to protect their jobs. The nerve! Why should they think it’s all right to act in their own short-term self-interest? Oh, right, it’s only CEOs and hedge-fund investors who have the economists’ blessing for short-term, self-centered thinking.

Personally, I’m reasonably comfortable with the pro-free-trade argument. But you won’t find me sneering at those who sense that the dynamic of the global economy is not doing them or their families any good.

Caplan is an economist at George Mason University, which (among many other things) is a center for conservative libertarian thinking. His Web site includes a “Libertarian purity test” and his “intellectual autobiography” is replete with references to Ayn Rand — so his perspective, while blinkered, is hardly surprising. But I wonder why Kristof presented the economist’s ideas so uncritically.
[tags]globalization, economics, bryan caplan, libertarians[/tags]

Filed Under: Business, Media

Dave Winer: we need an open identity system

July 23, 2007 by Scott Rosenberg

On Sunday at Wordcamp, Dave Winer chatted entertainingly about “The past, present and future of Web publishing,” and pointed toward a handful of areas where the Web needs some hard work.

One is “future-proofing” our blogs and other content. If, as several speakers at Wordcamp argued, the stuff we’re writing today –even the most ephemeral stuff — is going to provide a window onto our era for future generations, what can we do to insure that it will survive, in a world where file formats and physical media have a short shelf-life? No answers here, but it’s a criticial question.

The other need Winer pointed to was an open identity system — a repository for simple account information that different Web services can rely on so you don’t have to leave your identity scattered across a billion different sites. A lot of people are talking about Facebook in these terms, but that seems hugely premature, since today Facebook’s idea of “openness” is strictly one-way (it’s the roach-motel approach — data can check into the Facebook world but it can’t leave very easily). There have been lots of long-simmering discussions and slowly bootstrapping formats in this area, including OpenID, but none has yet achieved critical mass.

Winer suggested that Twitter’s open API offers a potential path toward such a system, one that he’s already experimented with via his Twittergram project. On the one hand, he said, it would help if some company that already had a vast pool of registered users would open up their service; on the other hand, he noted, the big companies — Yahoo, Microsoft, Google — best positioned to do this are the least likely to make such a move.

I wonder, though, whether we might ultimately end up with the long-dreamed-of identity system as a by-product of some company’s loss in the big Web wars of the late 2000s. Think back a decade: the reason we have a great open-source browser platform is that Netscape got trounced in the commercial battle by Microsoft, and, with little left to lose, decided to release its code for free. It took more than half a decade after that for Firefox to emerge in its present form, but now it’s a central piece of any open Web infrastructure.

I think it’s possible that, over the next few years, if we end up with a social-web business battle that, say, Yahoo or even Microsoft feels that they can’t win under current rules, a big company might decide to make its identity system truly open — or somehow merge it with an already-evolving open-source approach to the problem. As Winer said, that could be a game-changing move — one, I’d argue, as significant as the release of the Netscape code. It won’t change things overnight, but in 5 or 10 years we might end up with the useful system Winer outlined.
[tags]dave winer, open identity, wordcamp, wordcamp 2007[/tags]

Filed Under: Blogging, Business

« Previous Page
Next Page »