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Scott Rosenberg

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Why “junk traffic” isn’t so junky

November 11, 2009 by Scott Rosenberg 2 Comments

I’ve been reading Ryan Chittum’s recent posts at Columbia Journalism Review about the whole Murdoch/WSJ “We’re seceding from Google” flap.

Chittum applauds what he sees as a new appreciation in media circles for the “loyal readership” metric as opposed to the “total monthly visitors” tally, and argues, accurately enough, that the core readership — the fraction of your traffic that represents people who read a lot and keep coming back — is more valuable and important than the drop-ins, the folks who arrive via a search query, read a page, and then vanish. He airily dismisses the transient visitors as “junk traffic.”

This relative valuation of these two kinds of traffic is pretty obvious, and widely understood in the Web industry. Chittum concludes that newspapers shouldn’t be afraid to shut out the search traffic in their effort to convert the loyal readers into paying subscribers (though it’s not clear from his argument whether he means subscribers in print or on a pay-walled-off Web site).

There are two big problems with this analysis.

First, many advertisers, sadly, do not share Chittum’s perspective. When they evaluate a buy, they are often obsessed with “reach.” They want to hit lots of eyeballs. They are far less interested in the repeat visitors. Once they’ve shown you their ad once, they know that you’re probably not going to look at it again, even if they were lucky enough to catch your eye on the first exposure. Transient search traffic helps media sites satisfy these advertisers.

Second, and I think more important, Chittum completely ignores the way “junk traffic” visitors provide “qualified leads” to a Web site: they expose your site to new eyes and give you a shot, admittedly fleeting, and turning some fraction of them into loyal readers. This is the way sites have always built traffic “organically.” In the era of Facebook and Twitter that may be changing, but I’d argue that the principle still holds whether folks are landing on your article page via Google or a retweet. This is a far better way to expand your traffic base than expensive offline advertising.

Chittum’s analysis looks to me like a recipe for stagnation, a method media companies might adopt if they want to harvest cash from their websites to keep their offline products on life support. It’s this sort of thinking — “cash out the potential of the future to prolong the agony of the present” — that has dug so much of the media business such a deep hole already.

Filed Under: Business, Media

Y Combinator’s “request for startups” in journalism

August 16, 2009 by Scott Rosenberg 10 Comments

I’m fascinated by this: Paul Graham’s startup-seeding outfit, Y Combinator, has announced that, with each new funding cycle, it’s now going to issue a sort of open call for submissions in a particular area. The general idea is what interested TechCrunch in writing the story up. But what caught my eye was the substance of the first request: “The Future of Journalism.”

The reason newspapers and magazines are dying is that what they do is no longer related to how they make money from it. In fact, most journalists probably don’t even realize that definition of journalism they take for granted was not something that sprang fully-formed from the head of Zeus, but is rather a direct though somewhat atrophied consequence of a very successful 20th century business model.

What would a content site look like if you started from how to make money–as print media once did–instead of taking a particular form of journalism as a given and treating how to make money from it as an afterthought?

Bingo! To me, this passage crystallizes the problem with so much of the “how do we get consumers to pay?” headscratching that is consuming media pros today. The death spiral of the old business model for news has some more twists and turns before the beast expires, but it is irreversible. The old bundle of information services and advertising that supported print journalism is gone, Humpty-Dumpty style, and nobody’s going to glue it back together. A deeper rethinking is needed, and those of us who want to see journalism thrive ought to be working hard to come up with answers to Graham’s question.

Graham envisions small teams that encompass writing, programming and design skills; in the Y Combinator model, they get a (very) small investment upfront, some bureaucratic assistance and some networking help. That’s one way of seeding lots of experiments. But I think Graham’s stark framing of the problem is as valuable as the bits of cash he’s spraying around; ambitious journalists and their programmer/designer friends don’t need to wait for Y Combinator to take up this challenge.

I have to admit that the phrase “treating how to make money from it as an afterthought” struck a nerve, because that really was how things were at the beginning at Salon and so many other journalism-oriented startups in the early years of the Web. This approach was understandable, and maybe excusable, in 1995; today, it’s a non-starter.

Graham’s challenge is elegantly simple: Instead of starting with the journalism and then puzzling out how to support it, start with the plan for revenue, then figure out what journalism might complement it. Recognize that the realm where innovation is most needed is the business side and how it relates to the journalism. Stop thinking of the two as a pair of unrelated entities lashed together, like some ungainly antique motorcycle/sidecar combo. Begin dreaming up, and testing out, approaches that provide a more organic connection between the reporting we need and the income that supports it.

This will sound alarms and seem heretical to all of us who grew up in the old “journalism on one side of a wall, business on the other” world. And yes, media businesses conceived along Graham’s lines will need not only a business plan but a plan for earning and keeping their readers’ trust.

I’m not too worried about that. It’s the easy problem, one that smart journalists already know how to handle. The business side, that’s the wicked problem. Ideas for solving it ought to make good starting points.

I’m grateful to Graham for boiling the issue down so neatly. And no, I don’t have any specific examples or ideas yet: if I did, I’d be assembling a team! But maybe you do.

Filed Under: Business, Media

A.P. goes nuclear on fair use

July 24, 2009 by Scott Rosenberg 16 Comments

“A.P. Cracks Down on Unpaid Use of Articles on Web.” That’s the headline on a New York Times article right now. But if you read the article, you see that the Associated Press’s new campaign isn’t only about “unpaid use of articles,” it’s about any use of headlines as links. In other words, it sounds like A.P. is pulling the pin on a legal Doomsday Machine for news and information on the Web — claiming that there is no fair use right to link to articles using a brief snippet of verbiage from that article, or the original headline on the article.

In other words, if that Times story were by the A.P., I would be breaking the A.P.’s new rules just by using the ten words at the beginning of this post. My new book, which is filled with hundreds of quotes and URLs that (on the book’s website) link to the sources, would be a massive violation of the rules.

The A.P. seems to want to try to squeeze money both from Google and from sites that aggregate headlines. The Times story says: “The goal, [A.P. president Tom Curley] said, was not to have less use of the news articles, but to be paid for any use.” (Under A.P. rules, could I quote that?)

This move is foolish and self-defeating. If it has to, Google can simply block A.P. stories, and I’m sure it will choose to do that rather than agree to pay A.P.’s new fees. More simply, Google’s lawyers can point to the fact that any publisher can already opt out of Google’s system any time he/she wants to.

The A.P. isn’t going to build the hundreds-of-millions-of-dollar business it speaks about based on this effort; the most it can hope for is to sequester its version of the news off in a corner from the rest of the Web, where fewer and fewer will read it.

The danger is that this conflict will make it into the courts and some judge will narrow the fair use principle in ways that hurt both the Web and the free flow of information in our society.

As I wrote last year:

In the meantime, the biggest priority here for those of us who care about the long-term health of the web is that we don’t wind up with a terrible legal precedent that defines fair use in some newly constricted way. The people who are calling the AP out on this aren’t crazed piratical scofflaws; they’re journalists and authors, just as I am, people who pay the rent based on the value of the content they produce. But you need some assurance that you can quote brief excerpts or you can’t write non-fiction at all.

For a primer on this issue, you can see these posts (first, a second, a third, and a wrap) from last year, when A.P. got into a scrap with well-known blogger Rogers Cadenhead by sending him a legal takedown notice.

UPDATE: Zach Seward at Nieman Lab has a post covering some of the legal aspects of this story.

Filed Under: Blogging, Business, Media, Say Everything

How Twitter makes blogs smarter

July 20, 2009 by Scott Rosenberg 9 Comments

Probably the single question I’m most often asked as I talk to people about Say Everything is: How has Twitter changed blogging? Twitter’s rapid growth — along with the preference of some users for sharing on Facebook and the rise of all sorts of other “microblogging” tools, from Tumblr and Posterous to Friendfeed and identi.ca — is altering the landscape. But I think the result is auspicious in the long run, both for Twitter-style communication and for good old traditional blogging. Here’s why.

If you look back to the roots of blogging you find that there has always been a divide between two styles: One is what I’ll call “substantial blogging” — posting longer thoughts, ideas, stories, in texts of at least a few paragraphs; the other is “Twitter-style” — briefer, blurtier posts, typically providing either what we now call “status updates” or recommended links. Some bloggers have always stuck to one form or another: Glenn Reynolds is the classic one-line blogger; Glenn Greenwald and Jay Rosen are both essay-writers par excellence. Other bloggers have struggled to balance their dedication to both styles: Just look at how Jason Kottke has, over the years, fiddled with how to present his longer posts and his linkblog: Together in parallel, interspersed in one stream, or on separate pages?

A historical footnote: Twitter’s CEO is Evan Williams, who was previously best known as the father of Blogger. You find a style of blogging that’s remarkably Twitter-like on the blogs that became the prototype for Blogger — a private weblog called “stuff” that was shared by Williams and Meg Hourihan at their company, Pyra, and a public blog of Pyra news called Pyralerts (here’s a random page from July 1999). The same style later showed up in many early Blogger blogs: brief posts, no headlines, lots of links — it’s all very familiar. In some ways, with Twitter, Williams has just reinvented the kind of blogging he was doing a decade ago.

Today, the single-line post and the linkblog aren’t dead, but certainly, much of the energy of the people who like to post that way is now going into Twitter. It’s convenient, it’s fun, it has the energy of a shiny novelty, and it has the allure of a social platform.

But there’s a nearly infinite universe of things you might wish to express that simply can’t fit into 140 characters. It’s not that the Twitter form forces triviality upon us; it’s possible to be creative and expressive within Twitter’s narrow constraints. But the form is by definition limited. Haiku is a wonderful poetic form, but most of us wouldn’t choose to adopt it for all of our verse.

From their earliest days, blogs were dismissed as a mundane form in which people told us, pointlessly, what they had for lunch. In fact, of course, as I reported in Say Everything‘s first chapter, the impulse to tell the world what you had for lunch appears to predate blogging, stretching back into the primordial ooze of early Web publishing.

Today, at any rate, those who wish to share quotidian updates have a more efficient channel with which to share them. This clarifies the place of blogs as repositories for our bigger thoughts and ideas and for more lasting records of our own experiences and observations.

There are a couple of serious limitations to Twitter as a blog substitute, beyond the character limit. But this post has gotten long — even for a post-Twitter blog! — so I’m going to address them in my next post, tomorrow.

Filed Under: Blogging, Business, Say Everything, Technology

Salon.com IPO: It was ten years ago today

June 22, 2009 by Scott Rosenberg Leave a Comment

Ten years ago today, Salon.com, the website I helped found in 1995 along with a group of colleagues from the San Francisco Examiner under the leadership of David Talbot, went public. We raised $25 million in an IPO that, from the vantage of a decade later, looks mirage-like in its improbability.

Today, of course, a Web company with little to offer besides some (extremely good) original content could never raise $25 million from investors, right? Actually, it seems to happen again and again. Strangely, this is a road that others continue to charge down with, apparently, only a vague sense of the history or the pitfalls.

One of the things we were proudest of about Salon’s IPO was the open, Dutch-auction style approach taken by our lead investment bank, W.R. Hambrecht & Co. (Jim Surowiecki wrote about the approach in Slate.) Hambrecht’s idea was to make the entire IPO process more fair and transparent by allowing investors to participate in setting the opening price in public through a novel auction approach. Our choice of this model was later vindicated when another little Silicon Valley company named Google adopted it for its own IPO in 2004.

Other things about that era are, certainly, painful to contemplate from this distance. The idea of using the IPO proceeds to go on a hiring binge looks insane, in retrospect — even though it was “what everyone else was doing” and it was what the company had explicitly promised investors it was going to do with their money. Almost precisely one year after the IPO, Salon, having grown to roughly 140 employees, would begin the first of several rounds of layoffs that eventually returned the company to the rational size it has remained at, roughly, to this day. (Read Gary Kamiya’s piece on Salon history from the site’s tenth anniversary in 2005 for more on all this.)

As I’ve written, during the dotcom bubble I was a father of newborn twins, and I spent much of the era in a haze of caffeine and adrenaline. Meanwhile, the pace of decision-making at Salon at the time was crazy — we were one small precinct of an entire industrial outbreak of madness. One conclusion I’ve drawn from that experience for myself is: never rely on a vehicle that’s moving too fast to steer. (And no, to answer a question some will probably have, I never made a cent on the offering myself: insiders weren’t allowed to sell stock at first, and by the time we were allowed to, the price had already begun to plummet. Besides, I really did believe in the company’s future.)

Salon survived, against the predictions of a chorus of schadenfreude-driven critics, and found its place as the Web resumed its growth from the post-bust rubble. I left the company two years ago to work on Say Everything, but I’m proud of the project I conceived and developed in my final year there, Open Salon. Under Kerry Lauerman’s leadership it has emerged as a true community of writers and readers — in some ways, fulfilling the original concept of Salon that David Talbot articulated in 1995 even more fully than the old-school Salon site.

Every post I’m writing here at Wordyard these days is mirrored over at my Open Salon blog (as well as on Facebook and other services). Write once, publish everywhere, talk with people anywhere they want to engage with you: not a concept that would have made it into a 1999 IPO prospectus, but one that makes a lot of simple Web sense today.

Filed Under: Business, Media, Personal, Salon

All is flux

June 16, 2009 by Scott Rosenberg 1 Comment

I’m at the Oakland Airport waiting for a flight. They’re rebuilding the terminal here to accommodate fancier and doubtless more expensive concessions. The seating area near the gate for my flight was crowded, and I was early, so I moved to a less crowded area down the hall. Twenty minutes later, I looked up and saw that the flight’s gate had been changed: I was now sitting five feet from my plane’s departure doorway. I’d been stationary; the situation had just moved in my direction.

When I was studying software development, I learned that smart developers build products not for the market as it exists at the time but for where they think the market is going to be in the future. This wisdom recalls the famous hockey saying about skating not to where the puck is but where it’s going to be.

I’ve been thinking about these ideas as I watch the news industry struggle with changes that it could have (and should have) foreseen years ago. For me, making the transition from newsprint to digital in 1995 looked like the obvious thing to do — surely that was where the puck was heading, right? What surprises me today is not that the media-industry meltdown is happening but that it has taken so long to happen.

I recently discovered the wonderful game Fluxx, which I’ve been playing with my kids. It’s a simple card game with one profound concept: the rules and goals of the game are constantly shifting; the cards you play frequently alter both the process and the winning conditions.

Fluxx is enormously fun and entirely unpredictable. It’s also, I think, excellent training for life. It’s a crash-course in flexibility and agility. It teaches you to plan for change — but also to not get too attached to your plans.

Perhaps the next time news executives gather to ponder their options they should set aside a session for a few games.

Filed Under: Business, Food for Thought, Media, Personal

Carr on reporting and roach motels

June 5, 2009 by Scott Rosenberg 5 Comments

Simon Dumenco of Advertising Age interviewed David Carr of the New York Times. They’re friends, so the interview has a little bit of a smarmy feel. But it’s worth reading for a couple of passages. Carr recently came out with a book of autobiographical reporting on his own violent, addiction-riddled past. He offered this comment about what it was like for him to be covered by other journalists:

Carr: There are two kinds of reporters that I experienced. One was people that just showed up, asked a lot of questions, wrote down what I said, and then went and wrote a story about my answers and what they knew. And then there was another version of reporter that showed up, made a speech about what my book was about, made a number of assumptions about why I wrote it, asked me a few questions and then went and wrote what they thought. And I’ve always, I think, had tendencies toward the second kind of reporter. The people who just came and asked questions, their stories were 10 times better, and I gotta say that had a profound effect on me. I don’t need to make a speech before I start in on a story. I don’t need to explain what I think. I need to find out what the other person knows and then write it up. I need to show more curiosity about the matter at hand, and less authority.

There are several ways to read this passage. One is to think, right, the reporter with the agenda or the angle is never going to give you as open-minded or responsive a reading of reality than the reporter who just opens his eyes and ears. And you can’t really argue with that. Another reading is to notice that the moment the reporter becomes a subject (with a book to promote), he suddenly sees the value of the reporter-as-stenographer and discounts the journalism of perspective and interpretation and challenge.

Of course, it’s also possible that Carr is simply saying, “I’ve always been too interested in impressing my interviewees with how smart I am. Now I know why that’s a bad reporting technique.” And that is something we can all learn from.

Here is the other comment from Carr worth thinking about: He’s lamenting how quickly the pay scale for even the more successful New York journalists has plummeted, and then notes:

I feel as if media has become a kind of reverse roach motel, in that once you’re out, you’re probably not coming back in.

I read that and blinked at first — was this a misprint? The doors of today’s media world are wide open; it costs virtually nothing to publish yourself. There is more creation of media — more publishing of words, images, and video — than at any time before in human history. The roaches aren’t leaving the motel, never to return; it’s more like, the entire world has become a roach colony. We’re all roaches now! (Please note I am not addressing the question of roach quality here, simply the matter of roach identity.)

Then I realized, oh — when Carr says “media,” he isn’t thinking, “people publishing stuff for others to read.” He’s thinking, “the New York media business that I cover and am a part of.” When he says “media,” he means “well-paying media jobs” in a community where, apparently, a dollar a word is not enough to make ends meet.

That’s understandable, but it’s a habit we might as well break. Because we have no choice. “Media” as an industry providing a professional paycheck is rapidly becoming unmoored from “media” as a description of a human activity. It’s a disruptive transition, and it carries curses and blessings, and it’s going to keep on providing us with these moments of misunderstanding, these eye-blinkers.

Carr: What if the combination of secular and cyclical change that we have — what if this is normal? What if all the money that was sloshing around was in fact from the housing bubble, from easy credit, and that credit does not return? I think that’s a much more difficult and scary problem. I haven’t seen the money coming back yet.

Dumenco: Yeah, I don’t think it’s coming back.

I’m afraid I’m with Dumenco on that. And yes, it’s “scary,” but only in the way any economic disruption is — from the collapse of Wall Street to the imploding auto industry. Any time large numbers of jobs vanish it’s a “scary problem.” But in this vast, roachy media realm that’s emerging, at least journalists are much better positioned than, say, auto workers to find new opportunities.

Filed Under: Business, Media

Once more into the pay-wall breach: No gravedancing edition

June 3, 2009 by Scott Rosenberg 19 Comments

Rick Edmonds at Poynter offers a summary of a white paper that the American Press Institute provided to attendees of the recent newspaper execs’ conclave. (The paper doesn’t seem to be available on the API site. UPDATE: Nieman JLab has it.)

The overall thrust seems to be: time to make the customer pay up. Newspapers must “establish that news content online has value by charging for it.” If this is really the level of the paper’s economic reasoning, the industry is in even worse trouble than I thought. News flash: Pricing a product does not establish its value. What you have to do is find a price that people will pay.

Similarly, the report urges a new “Consumer Centric” strategy, which sounds dandy, until you realize that “Refocus on consumers and users” does not mean “serve the customer better” but rather “refocus” on their wallets instead of those of advertisers.

Reading this made me sigh. In the contours of this latest iteration of the argument over charging for content, I’ve recognized an unfortunate pattern. Those who advocate the “charge ’em” strategy cast themselves as hardheaded pragmatists and their opponents as wild-eyed Web idealists and anarchists.

Sadly, however, I submit that most of us in the “charging for content is a bad bet for newspapers” camp are coming at this from the perspective of bitter experience. We are grizzled veterans of this argument. We have Been There and Done That. We aren’t grave-dancing; we’re saying, “Maybe you don’t want to fall into that grave that almost swallowed us.”

During my time at Salon we tried every online revenue strategy you can imagine: Gate off some of the content. Gate off all of the content. Don’t gate any content but ask users for cash to join a premium program. Slate tried a subscription program well before us. Many others followed. Yes, there are differences between such sites and local newspapers. Yes, 2009 is different from 2000-2002. But the fundamental lesson remains: you can get some revenue from readers, and there’s nothing wrong with trying; but if in doing so you cut yourself off from the rest of the Web in any way, you are dooming yourself to irrelevance and financial decline. Don’t make your content less valuable at the instant you’re telling people it’s going to cost them more to get it.

The strongest confirmation of this fact (as I pointed out in an earlier post that was recently echoed by Silicon Alley Insider, and it’s nothing new either) comes from that poster-child for pay-wall advocates, the Wall Street Journal. The Journal has the longest-running and arguably most successful subscription program around, but it has smashed a giant hole in its pay wall and allowed anyone arriving from Google to read any article on its site. (That’s right: you don’t need a WSJ subscription. Just plug any WSJ headline into Google and walk on through the wall.)

The Journal execs can say, “Hey, we’re just being flexible, it’s a hybrid strategy,” and they’re correct, in a sense. What their strategy fails to take into account is how much traffic and mindshare they have lost from the perception that their articles aren’t a linkable part of the Web.

The Journal’s subscription model isn’t a crime or a disaster. It just isn’t the future. As the company’s own discovery that it needs to let Googlers in for free shows, this model is classic newspaper-industry short-term thinking. It’s backward-looking, and won’t help newspapers figure out where they need to be tomorrow.

Filed Under: Business, Media

iBank failure: reporting problems

June 1, 2009 by Scott Rosenberg 14 Comments

Besides Ecco, Quicken is really the last app that I still need Windows for. (Quicken for the Mac is way inferior.) So I thought I’d finally figure out which of the Mac personal-finance contenders would best suit my needs: simple budget and expense tracking on several checking accounts and a credit card or two. All evidence pointed to iBank. I downloaded the program on free trial and checked it out. The register worked nicely, the interface was smooth, and it seemed like importing my 12 years’ worth of Quicken data could be accomplished. So I plunked down the not inconsiderable charge for the program, spent an hour or two figuring out how to avoid having transfers appear twice after the import, and thought I’d solved my problem.

Then I tried to create a report. And the program that had until that moment seemed well-built and -designed turned to sand between my fingers. Report? iBank basically says. What’s that? Oh, you have to create a chart and then you can generate a report? That seems silly — I don’t need a pie chart, it doesn’t tell me what I need to know, but if I have to pay the pie chart tax before I can get to my report, OK! I’ll make some pies! So finally I click the button to make a report and wait for the program to ask me some questions about, you know, which categories and dates and accounts I want to include in the report. But there is no dialogue box. The program grinds through its data and a minute later it spits out a clumsily formatted PDF. Wait a minute; I can customize the chart, and that should then change the report, right? But no, that would be too logical. Whatever I do to the chart, the report is still the same useless, largely unreadable junk.

This is a problem, because, really, the only point to the tedium of entering all these transactions is that at the end of the labor you can click a few buttons and actually gain some insight into where and how you are spending your money. iBank is like a financial-software roach motel: you can get your data in easily enough, but just try getting useful information out the other side!

My guess is that coding up a useful report generator must’ve fallen off the developers’ feature list somewhere along the way and keeps dropping off the upgrades list. Obviously I’m hugely disappointed, particularly since the trial version of iBank doesn’t let you enter more than a handful of transactions, so you never really have the chance to test out the report quality.

I think the next step is to give up on this category altogether and experiment with the online/cloud-based alternatives. Of the available choices, Wesabe, which I’ve begun playing with, and Mint appear to be the likeliest contenders. I’ll let you know how it goes, and welcome any tips and experiences you may have.

Filed Under: Business, Personal, Software, Technology

It’s not the pay, it’s the wall

May 29, 2009 by Scott Rosenberg 12 Comments

When we talk about “charging for articles” we sometimes mix up the impact of charging itself and the impact of the steps taken to make sure people pay. I was guilty of this in my “charging for articles” post.

The problem with newspapers charging for their articles on the Web isn’t that there is anything wrong with publishers seeking to obtain revenue from their Web pages. Publishers can and will find ways to make money from the Web. They just won’t be the same as they were in print, and they probably won’t be as lucrative, because print was often a monopoly in a way that the Web will never be.

The problem is that the steps publishers take to maximize revenue end up minimizing the value and utility of their Web pages. Building a “pay wall” typically means that only a paying subscriber can access the page — that’s why it’s a wall. So others can’t link directly to it, and the article is unlikely to serve as the starting point for a wider conversation beyond the now-narrowed pool of subscribers.

In other words, when you put up a pay wall around a website you are asking people to pay more for access to material that you are simultaneously devaluing by cordoning it off from the rest of the Web. This makes no sense and is never going to work to support general-interest newsgathering (though it can be a perfectly good plan for specialty niches).

If your journalism is utterly unique you might be able to make a go of this approach, though even then I think it would be tough sledding and take a long time to become self-supporting. But 98 percent of the material newspapers are likely to start charging for can’t claim that kind of uniqueness. It’s wishful to think otherwise.

(I wrote more on this last month in The OPEC Plan For Newspapers.)

Filed Under: Business, Media

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