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Does the Web remember too much — or too little?

July 26, 2010 by Scott Rosenberg

Jeffrey Rosen’s piece on “The End of Forgetting” was a big disappointment, I felt. He’s taking on important themes — how the nature of personal reputation is evolving in the Internet era, the dangers of a world in which social-network postings can get people fired, and the fuzzier prospect of a Web that prevents people from reinventing themselves or starting new lives.

But I’m afraid this New York Times Magazine cover story hangs from some very thin reeds. It offers few concrete examples of the problems it laments, resorts to vague generalizations and straw men, and lists some truly preposterous proposed remedies.

Rosen presents his premise — that information once posted to the Web is permanent and indelible — as a given. But it’s highly debatable. In the near future, we are, I’d argue, far more likely to find ourselves trying to cope with the opposite problem: the Web “forgets” far too easily.
[Read more…]

Filed Under: Blogging, Culture, Media, Net Culture

Help with a WordPress plugin for published versions

July 23, 2010 by Scott Rosenberg

My “versioning for all news stories!” manifesto inspired lots of feedback. A good amount of it was along the lines of, “What are you talking about? How would this work?” I’ve been pointing people to Wikipedia’s “view history” tabs, which are a great start. (I also notice that the Guardian UK now posts, on each article, a story history, which tells you that the article was modified, but doesn’t actually show you the different versions.)

What I’d like to do now is pursue this at the level of a live demo right here on this blog. So I put out a call on Twitter for help in creating a WordPress plugin that would let me expose every version of each post. I only want to show the versions since publication — a rough draft pre-publication should remain for the author’s (and editor’s, if there is any) eyes only.

Scott Carpenter helpfully pointed me to this existing plugin, which outputs a list of all versions of each post.

This is a great start. All I need now is to add a little code to the plugin that gets it to show only the post-publication versions.

I know just enough about PHP to mess around with templates and cut-and-paste code snippets, but not enough, I think, to do this right. Anyone interested in helping out on this little project?

Someday, when this versioning thing catches on and becomes a universal practice, you’ll be able to say to yourself, with a little smile of satisfaction, “I was there when it all began.”

Filed Under: Blogging, Media, Software

Breitbart fiddles while the MSM refuses to burn him

July 22, 2010 by Scott Rosenberg

If you’re a writer or journalist and you quote someone selectively or out of context so egregiously that you can twist their words to mean the very opposite of what they actually convey when they’re quoted in full or in context, what you have done is not just mischievous or aggressive, it’s outright wrong. If you’re a professional, then you’ve committed an act of professional malfeasance.

And if you get away with this sort of stunt repeatedly, despite being exposed and shamed for it, then you are pulling off a grand heist — stealing the credibility of larger media and government institutions that continue to pay attention to you.

This, in a nutshell, describes the challenge Andrew Breitbart has presented to the world of journalism, first with his ACORN deception and now with his Sherrod stunt. So far, journalism is failing to meet it.

By this point, Breitbart ought to be an object of snorting derision in the journalism profession. He ought to be shunned by respectable news organizations and mocked in public. He deserves the sort of ostracism that until recently was reserved for serial plagiarists.

Yet look at how two post-mortems of the Sherrod affair framed their presentation of his role.

Listen to this lead All Things Considered story on NPR, as Ari Shapiro sums up the meaning of Breitbart’s behavior:

There has been a pattern of conservative activists blurring the line between journalism and advocacy, and doing it with striking success.

This is precisely not the problem with what happened to Shirley Sherrod. What’s wrong with Breitbart’s work has nothing to do with the fact that he is a partisan journalist rather than an “on the one hand, on the other hand” style journalist. The problem with Breitbart is not that he is an activist in journalist clothes, but rather that he is a serial purveyor of deceptions who is somehow still viewed as a legitimate source by some of his colleagues in the media.

Here is how Politico framed its take on Breitbart’s role in the Sherrod story (in a piece that also talked about Tucker Carlson’s stories on the Journolist emails). “The combative Breitbart” caused an “uproar,” but his “revelations proved decidedly less incendiary when the context of the comments was added. And both [Breitbart and Carlson] have been criticized for failing to provide, or even trying to provide, that context.”

No, Politico, Breitbart’s revelations didn’t prove “decidedly less incendiary.” They proved wrong — deliberately counter-factual and embarrassingly misleading. Breitbart is not merely combative and uproarious. He is malicious and dangerous. A handful of journalists have come close to acknowledging this: Later on the same All Things Considered, Jon Alter called him “a notorious smear artist.” And over at Fox News, Shepard Smith describes him as untrustworthy. But mostly, Breitbart gets off with being described as a rambunctious bad boy whose behavior is the result of overly ardent partisanry rather than simple unfairness and lack of decency.

If there is any remaining doubt about how fully Breitbart deserves a full-on shun from the entire media world, just take a look at the laughably inadequate correction notice he has appended to the original report on his site about Sherrod:

While Ms. Sherrod made the remarks captured in the first video featured in this post while she held a federally appointed position, the story she tells refers to actions she took before she held that federal position.

The implication is: “Our story holds up, Sherrod said what we said she said, but we goofed on this little detail of her employment at the time.” Whereas a real correction would read more like “Our original story was wrong. We quoted Sherrod to suggest that she drove an old white couple off their farm because she was a racist. In fact, she helped that couple hold onto their farm and used the tale to argue against racism.”

Really, though, if Breitbart had any self-respect he would withdraw the whole story and apologize to Sherrod. Since he’s never going to do that, why should he have a future as a participant in public discourse?

BONUS LINK: David Frum explains why the conservative media won’t hold Breitbart to account.

MORE LINKS: Not surprisingly, the toughest media voices on Breitbart come from the ranks of those who wear both pro-journalist and blogger hats. Josh Marshall makes a similar point to mine: “For anyone else practicing anything even vaguely resembling journalism, demonstrated recklessness and/or dishonesty on that scale would be a shattering if not necessarily fatal blow to reputation and credibility.”

I’d also point you to the chorus of criticism from the Atlantic’s stellar blogging bench (hat tip to the Atlantic’s Bob Cohn). Josh Green highlights Breitbart’s role as “ringmaster”: “It’s hard for me to see how the media can justify continuing to treat Breitbart as simply a roguish provocateur. He’s something much darker.” And Jim Fallows makes the McCarthyism parallel explicit: “Silver lining: the possibility that for the Breitbart/Fox attack machine this could be the long-awaited ‘Have you no sense of decency?’ moment.”

ALSO: Rogers Cadenhead with some of Breitbart’s backstory: “What good is being a self-employed media mogul if you can’t admit you fucked up and try to make it right?”

And Greg Sargent asks: “Has any news org done a stand-alone story on the damage the Shirley Sherrod mess has done — or should do — to his credibility?”

Filed Under: Media, Politics

Politico, Slate, and story versioning — or: the only Web constant is change

July 21, 2010 by Scott Rosenberg

Last month, the hardworking gang at Politico got into a dustup with critics after an editor made a change in an already-posted story. The story was about the Rolling Stone/General McChrystal affair; the change removed a phrase that described how beat reporting works; the phrase had drawn considerable attention, and so did its disappearance.

I’m not going to add to the volume of commentary on that affair. I’m interested here in the larger issue of the mutability of online content, and how responsible news organizations deal with it.

A story posted at Slate yesterday sheds considerable light on this issue, in the course of making a few stumbles of its own. (The story includes quotes from a recent post I wrote about best practices in online corrections.) It’s remarkable that, after 15 years of Web publishing experience, we haven’t gotten better at handling changes to news published online. Before this post is done, I will offer a straightforward, concrete proposal for doing so.

[Read more…]

Filed Under: Media, Mediabugs

You’re the notorious flamingo smuggler!

July 20, 2010 by Scott Rosenberg

We created what we hope is a fun little video explaining the basic concept behind MediaBugs. All credit to the awesome talents of Kate and Nate at Beep Show — and their stock company of men in shorts.

The Story of MediaBugs from Beep Show on Vimeo.

Filed Under: Mediabugs

Party context of that staggering debt chart

July 19, 2010 by Scott Rosenberg

The Journal published one of those jaw-dropping charts about the U.S. national debt last Thursday, and it looked pretty bad:

There are two things to argue about here: One is the economic debate about how dangerous this “debt mountain” really is, and whether deficit-cutting today amid high unemployment would just stall the economic recovery (the famous “mistake of 1936”).

The other is the political debate. We’re in the middle of an election cycle, so charts like this fuel voter anger and “throw the bums out” sentiment.

I’m a timeline-oriented sort of person, and so the first thing I did when I looked at this chart was ask, “OK, let’s plot the presidential administrations by party along the horizontal axis and see what we find.” Since what I found was pretty remarkable, I marked up the chart below. Blue bars are Democratic administrations.

US Debt Chart By Presidential Party

Pretty much speaks for itself, no? The main observation is that the huge runups in the debt that we’ve experienced since 1980 are almost entirely the results of the policies of two Republican presidents, Reagan and Bush Jr. (The elder Bush deserves some credit for a willingness to tackle the debt through a modest tax increase.) Yes, these presidents sometimes had the cooperation of some Democrats in Congress. But the disastrous supply-side-style tax cut policies were authored by these presidents’ administrations, and they are responsible for them.

The truth of the last three decades of American economic history is simple: The GOP has repeatedly pursued a policy of “cut taxes and let our kids pay for it.” Some supported it out of a mistaken belief that tax cuts would always pay for themselves in economic growth. Others supported it out of a Machiavellian belief (“drag it into the bathroom and drown it in the bathtub”) that if you cut taxes enough, you could force the government to scuttle popular government programs that Republicans detest like Medicare and Social Security. Others supported it out of plain old self-interest (tax cuts are always popular).

Whatever their motivations, every Republican politician who rails against the evils of the debt should be shown this chart and asked to explain it.

CORRECTION/UPDATE: As William Sullivan points out in comments, this chart, which I mistook for a graph of public debt only, actually aggregates public and private debt. I’ll poke around for a public-debt-only graph. In the meantime, it’s interesting to think, gee, what does it mean that both public and private debt together surge under our most recent Republican administrations? The positive spin, I suppose, would be: Business is humming and consumers are confident during these expansive GOP eras so people take on more debt.

Given what we experienced in 2008, however, I think a more accurate read would be: Our supposedly conservative Republican presidents actually presided over massively risky leveraging of our economy without thinking about how either the government or private citizens would actually pay it all off. Which, to me — speaking as a liberal who has paid off his credit card bill every month of my adult life — sounds like the opposite of “conservative.”

Filed Under: Politics

More songs about whistling

July 19, 2010 by Scott Rosenberg

There is nothing quite as catchy as a great pop song that deploys whistling. I was reminded of this truth last night at a show by the New Pornographers last night at Oakland’s majestic Fox Theater, where the band’s generous set included “Crash Years” — a song from its new album, Together, that features an infectious whistling chorus.

(I have to admit that the whistling volley loosed by the NPs last night was so solid, indeed so flawless, no stray sibilance or wobbles offkey, that I did wonder if it was live or sampled. I mean, the band members were whistling into their mikes. But these days, who knows?)

I was all set to write up a post about other great whistling songs, but soon discovered that it’s been done already.

The Spinner list is a pretty good one. But it’s heavy on songs that use whistling as a drop-in solo or a bridge or an outro. Those are great, but this aproach neglects examples in the grand “Colonel Bogey March/Bridge On the River Kwai” tradition — where the whistling carries the entire tune of a refrain.

My own favorite in this genre is Brian Eno’s “Back in Judy’s Jungle” — the missing link connecting the world of Colonel Bogey with that of “Crash Years.”

As for the rest of the New Pornographers show? With eight, sometimes more, people on stage, they have turned into indie power pop’s equivalent of a Big Band. Indeed, at times, with their tight harmonies and deep catalog of songs that feel like instant classics, they made me think of our era’s equivalent of the Band — with roots dug not in the country-folk tradition but instead in the now-long history of eccentric smart pop. Great, complex music: we’re lucky to have it.

Filed Under: Culture, Music

Redecorating the place

July 18, 2010 by Scott Rosenberg

Welcome to the long-overdue revamp of this blog’s design.

Our new look is courtesy of the Genesis theme framework from StudioPress, which makes things like choosing a column layout really simple. I just fiddled a bit with some of the colors and fonts and style-sheet stuff.

WordPress has become so much more powerful and elegant as a content management system over time — the widget framework for dropping in features like the Twitter box, the navigation boxes and my little book promotions is awfully straightforward. Thanks to all the developers who have brought us to this fine place!

I’ve tested things out on various browser/platform combos but let me know if you see anything funky.

Filed Under: Blogging, Personal

MediaBugs report on Bay Area corrections flunks most news sites

July 13, 2010 by Scott Rosenberg

Because web pages are just computer files, news stories on the web can be altered at will after publication. That makes corrections on the web a little more complex than corrections in print — but it also makes them potentially much more effective. Unlike in print or broadcast, you can fix the original. You can make errors vanish — though not without a trace, if you’re doing it right.

So why do so many news organizations continue to handle their online corrections so poorly? At MediaBugs, where we’re devoted to improving the feedback loop between the public and the press, we’ve just published our first survey of corrections practices at more than two dozen Bay Area news outlets. The report’s top-line conclusion? Mostly, they’re doing it wrong.

Three quarters of the 28 news outlets we reviewed provide no corrections-reporting link of any kind on their home or article pages. Even media organizations that show signs of working to handle corrections carefully fall down in various ways — and lots of others don’t look like they’re even trying.

Many bury information about how to report errors behind confusing trails of links. Some provide multiple, poorly labeled avenues for feedback without telling readers which ones to use for error reports. Others provide no access to recently corrected articles beyond a search on “corrections,” which often turns up multiple stories about prisons.

These findings are disheartening — not simply for how poorly editors are protecting their readers’ trust in them, but also because handling these matters better doesn’t take that much effort.

There’s really just a small number of things any news website needs to do if it wants to handle corrections and error reports responsibly:

  • Append a note to any article that’s been corrected, explaining the change;
  • Keep a list of these changes, linking to the corrected articles, at a fixed location on the site;
  • Post a brief corrections policy, with information about how readers can report errors they find;
  • Make sure that your corrections listing page and your corrections policy (whether they’re on the same or different pages) are part of your site navigation — they should be accessible by one click from any page on your site.

In addition to our survey, we’ve provided a brief summary of best practices for corrections and error reporting that we hope will be helpful to news site editors and their readers alike.

Fifteen years ago, in the early days of web publishing, it might have been understandable for editors to have a hard time figuring out how to handle corrections: This pliable medium was new and strange.

But news on the web is no longer in its infancy, and “We’re new to this” just doesn’t cut it anymore as an explanation for the kind of poor practices our MediaBugs survey documents. The explanations you generally hear are truthful but don’t excuse the problems: “Our content management system makes it too hard to do that” or “we just don’t have the resources to do that” or “we’ve been meaning to fix that for a while but never seem to get around to it.”

The web excels at connecting people. That’s what its technology is for. Yet when it comes to the most basic areas of accuracy and accountability, the professional newsrooms of the Bay Area (and so many other communities) continue to do a poor job of connecting with their own readers.

It’s time for news websites to move this issue to the top of their priority lists and get it taken care of. They can do this, in most cases, with just a few changes to site templates and some small improvements in editing procedures. Of course, we hope, once they’ve done that, that they’ll do more: At MediaBugs, we want to see that every news page on the web includes a “Report an Error” button as a standard feature, just like the ubiquitous “Print” buttons, “Share This” links and RSS icons.

MediaBugs offers one easy way to do this — our error-reporting widget is easy to integrate on any website. You can now see it in action on every story published over at Spot.Us (as it is on every post here at my Wordyard blog). But there are plenty of other ways to achieve this same end.

As long as readers can quickly and easily find their way to report an error with a single click, we’ll be happy. But before we get there, we’ve all got some basic housekeeping to take care of first. End the suffering of orphaned corrections links and pages now!

[Cross-posted from the MediaShift Idea Lab blog]

Filed Under: Mediabugs

Journal’s Sarb-Ox goof, Kos’s flawed polls: New kinds of errors demand new kinds of corrections

June 30, 2010 by Scott Rosenberg

Once upon a time in journalism, an error was a mistake in a story, and a correction was a notice published after the fact fixing the error. This kind of errror and correction still exists, but in the new world of news the error/correction cycle keeps mutating into interesting new forms.

Consider these two recent examples, one involving the Wall Street Journal and Twitter, the other involving Daily Kos and its polling program.

On Monday morning, decisions were pouring out of the U.S. Supreme Court and keeping reporters who deal with it very much on their toes. I noticed a flurry of comments on Twitter suggesting that the court had struck down Sarbanes-Oxley, the corporate-fraud bill passed nearly a decade ago in the wake of the Enron and WorldCom scandals. That struck me as odd, and so I clicked around till I found an AP story about the ruling, but that piece reported that only one tiny provision of the law had been overruled.

Eventually I traced the source of this confusion back to a single tweet from the Wall Street Journal’s Twitter account, announcing “BREAKING: Supreme Court strikes down Sarbanes-Oxley.” Twelve minutes later the Journal tweeted, “Only part of law is affected. We’ll have more.” Another 13 minutes later, the Journal quoted Chief Justice Roberts’ opinion as saying that Sarbanes-Oxley “remains fully operative as law.” So in 25 minutes the Journal did a 180.

Now, anyone trying to post breaking news to a service like Twitter is going to make mistakes. If you followed the Journal’s stream it was evident that the paper had simply goofed in its first take. (Felix Salmon takes them to task here, and Zach Seward, the Journal staffer who was manning the paper’s tweet-stream, responds in the comments.) How should a news organization deal with such a goof?

I’ll give the Journal half-credit: they re-reported a more accurate version of the news quickly. Their staff was forthright in explaining the situation in public on the Web. And they didn’t take the cowardly memory-hole route of simply deleting the erroneous tweet.

What the Journal never did, though, was simple admit the error as an error. This should not be so hard! The moment it became clear that the tweet was a mistake, the paper should have posted something along the lines of: “We goofed with our previous notice that Sarb-Ox was struck down”, along with a link to the tweet-in-error.

There is no good argument for not doing this. Embarrasment? Forget it, this is the ephemeral world of Twitter. Legal repercussions? If the paper is worried about lawsuits, it shouldn’t be attempting to distribute breaking news via Twitter at all. Reputation? That’s better protected by admitting error than by driving past it.

I think the Journal’s handling of this mistake reflects the imperfect efforts of an old-school newsroom to adapt its traditions to a new world. Next time something like this happens, and of course it will, let’s see how much the paper has learned.

For an example of how a new-school newsroom handles a much larger problem, take a look at Daily Kos’s dispute with the pollsters at Research 2000, which had been providing the popular liberal blog community with its own polling for some time.

A trio of “statistics wizards” uncovered some patterns in Research 2000’s data that suggested it was unreliable at best, fabricated at worst. Kos proprietor Markos Moulitsas didn’t just announce the problem; he published the entire statistics dissertation explaining the issue and posted a lengthy explanation of his own view of the affair.

The whole thing is highly embarrassing for Daily Kos. You can bet that any conventional news hierarchy would have done its best to hide the evidence, minimize the damage, and “stand by our story” as much as possible — particularly in light of the likely lawsuits down the road.

Kos instead throws the whole affair onto the table and declares war on his former polling partners. It’s not pretty, but in its own way it’s admirable.

[Cross-posted to the MediaBugs blog]

Filed Under: Media, Mediabugs, Uncategorized

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