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Scott Rosenberg

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Announcing the Report an Error Alliance

November 30, 2010 by Scott Rosenberg 5 Comments

Today, you can pretty much assume that any online news story or blog post will come with a bevy of buttons to share it, print it, send it to your mobile device, and so on.

But what about when you want to correct it? Isn’t this kind of important? Shouldn’t there be a button for that?

Well, now there is. Today Craig Silverman (of Regret the Error) and I are unveiling a new project called The Report an Error Alliance. Our goal is simple: to promote a new standard to enable error reporting about news content on the Web.

We believe that every page of news content that gets published should provide a Report an Error button — an easy-to-find and easy-to-use tool that readers can use to tell the publishing site that they believe it got something wrong.

We’re not trying to dictate how each site uses these buttons: they can link to a site’s contact form, or provide a simple email link, or use the MediaBugs widget or something like it. That’s up to each news organization or site to choose. What’s important is that the button be handy, right by the story, not buried deep in a sea of footer links or three layers down a page hierarchy.

We’ve got a handful of forward-thinking Web news outfits signed on already — including the Toronto Star, TBD.com, Salon.com, Poynter.org, and NewsTrust.net. We hope to see this roster grow. We also encourage individuals to add their names to our alliance as an indication of your support for this new standard.

Many of you already know about my work on MediaBugs; Report an Error is related but independent of that. It’s meant to be a focused effort toward a simple goal. While the Web has enabled powerful two-way communication between journalists and their publics for a decade-and-a-half, too many news sites still make it hard for you to tell them they made a mistake. Such reports get buried in voice-mail boxes and lost in flame-infested comment threads. Yet journalists still need to hear them, and readers deserve to know that they’ve been heard.

Implementing a “report an error” button isn’t by itself a magic solution to the problem of accuracy and the erosion of confidence in the media. But it’s a good start at repairing the growing rift between the press and the public. It’s like putting a badge on everything you publish that says, “If you see a problem, we really want to know about it!”

So visit our Report an Error site, join the Alliance yourself, and grab some of our icons to use on your news pages and posts. You can see one just below these words right here.

UPDATE: You can also read Craig Silverman’s post about the Report an Error Alliance at Regret the Error.

Post Revisions:

  • November 30, 2010 @ 09:19:17 [Current Revision] by Scott Rosenberg
  • November 30, 2010 @ 09:11:55 by Scott Rosenberg
  • November 30, 2010 @ 07:14:43 by Scott Rosenberg

Filed Under: Media, Mediabugs

Comments

  1. Scott Carpenter

    November 30, 2010 at 3:37 pm

    I’d like to report an error. Your “report an error” link just takes me to the top of the page!

    Or is that because I can report errors on this page? But in that case, I’d make it the same as the comment link:

    http://www.wordyard.com/2010/11/30/announcing-the-report-an-error-alliance/#respond

    Instead of:

    http://www.wordyard.com/2010/11/30/announcing-the-report-an-error-alliance/#

  2. Scott Rosenberg

    November 30, 2010 at 4:12 pm

    Hey, Scott! Actually, you’re supposed to see the MediaBugs widget, it’s a javascript popup. It’s possible that it’s blocked if you have a popup blocker on. It’s been tested pretty thoroughly on OSX and Windows, less so on Linux. Let me know what browser/OS combo you’re using and we can try to debug it.

  3. Scott Carpenter

    November 30, 2010 at 5:48 pm

    Ah ha — you guessed it: NoScript was the culprit. Everything else works/looks right with the site so I didn’t think of that.

  4. Rachel J.Gibson

    December 30, 2010 at 9:03 am

    I agree with Scott I think your report have some problems.

    Gingerbread Android

Trackbacks

  1. links for 2010-11-30 (Jarrett House North) says:
    November 30, 2010 at 6:01 pm

    […] Announcing the Report an Error Alliance — Scott Rosenberg's Wordyard Brilliant initiative that pushes news organizations to crowdsource fact checking, and pushes readers to demand it. (tags: journalism) […]

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