Columnists’ deposits and withdrawals in the good will account

From a thoughtful piece in the Washington Monthly about why New York Times columnist Bob Herbert doesn’t get more buzz comes this:

Some experts suggest that human nature also just resists bad news. Dan Heath, coauthor of Made to Stick: Why Some Ideas Survive and Others Die, observed in an e-mail to me that columnists who inflict hard truths on readers

have to make deposits along with the withdrawals. Otherwise, if they cause us hurt twice a week, we instinctively look away, like smokers who don’t want to look at blackened-lung photos. Conversely, if Dave Barry took a stand on health care, I think it’d be fixed overnight … he’s made so many deposits and so few withdrawals that millions feel like they owe him something.

I imagine this principle applies even more heavily to bloggers.

One Response to “Columnists’ deposits and withdrawals in the good will account”

  1. Darren Barefoot Says:

    What did George Bernard Shaw say? Something about the entertainment being the jam that coats the pill of morality.

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