So I needed to log into my cellphone account with Verizon to look something up. I don’t do this very often, so I don’t have the username/password combo at my fingertips. I have a set of passwords that I generally use, so I tried each of them, but Verizon’s unbearably slow Web site decided that my traditional username wasn’t the right one. Then I remembered vaguely that the site had some sort of rule that it had to have more characters than my standard login. I gave Verizon my Social Security number, my cell number and my zip code, and they told me what my username was. I tried my several passwords again. At last, I found the right one! Only now Verizon wouldn’t let me into my account; instead I received the following message:
“After several failed attempts to login to your account, your account has been locked. For security reasons, to unlock your account, please use the Forgot My Login Information link, validate your account information and reset your PIN.”
So in other words, first Verizon made the system difficult for me to log into — then they used the fact that I had to try several times to log in to lock me out. Now I’m stuck with a password that is not one of the ones I generally use and remember. Guys, it’s just a stupid cellphone account! It’s not my life’s savings.
To add further insult to the proceedings, the password-reset email Verizon sent was heavily formatted HTML, so it got flagged as spam…
Post Revisions:
There are no revisions for this post.