My DSL service at home — from SBC, formerly Pac Bell — went down this weekend. After reviewing my usual “Is it a problem on my end?” checklist, I picked up the phone to call their service line, something I undertake with considerable dread. The couple of other times this has happened I’d gotten recorded messages at the other end saying, essentially, “We’ve got a big problem at our end, we know about it and we’re working on it” — which was fine, it was all I needed to know, and indeed they’ve solved those problems fast.
This time it was a problem more specific to my service. The bad news is I spent well over an hour on the phone line with them; the good news is, the tech at the other end of the line seemed to know what she was doing — which is so often not the case these days — and we got the problem fixed. That seems about all one can expect.
And so I see that Yahoo and SBC are partnering on a big new DSL plan. I know tales of DSL woe are legion, but my experience remains good.
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