Three pillars of trust: Links, revisions, and error buttons


The journalism industry ships lemons every day. Our newsrooms have a massive quality control problem. According to the best counts we have, more than half of stories contain mistakes — and only three percent of those errors are ever fixed. Errors small and large litter the mediascape, and each uncorrected error undermines public trust in […]

Salon’s TableTalk shutdown: What we can learn from the story of a pioneering online community

Table Talk home page, circa 1999 Wednesday announced plans to close Table Talk, the online discussion space and community that has operated continuously since Salon’s launch on Nov. 20, 1995. I was involved in Table Talk’s creation and management for its first several years, and when I read the news, I flashed back to my first day at Salon. As […]