For years I was a happy user of MusicMatch to organize and play my digital music collection, and I even paid the company for “lifetime upgrades” to its software. A few months ago MusicMatch did one of these “upgrades,” apparently to support its new online music store, which I have no interest in, and somehow the software developers broke the product. It crashed on my Windows 2000 box, a lot. It froze, it coughed, it was generally unreliable.
MusicMatch provides one of those “automatic update” services so I crossed my fingers and prayed that its programmers would fix the bugs fast. And to their credit, they took care of a lot of the problems. But one stubborn bug remained: I couldn’t get the program to rip my CDs without freezing after one or two songs. Since my habit these days is to rip a CD as soon as I buy it, this was a disaster.
This weekend I finally gave up on MusicMatch and decided to spend $20 on the latest Real jukebox, even though that meant changing habits. Sure enough, Real ripped my CDs just fine. Ironically, a day later MusicMatch updated itself again — and fixed the ripping problem.
Frustratingly, MusicMatch offers almost nothing in the way of serious, in-depth technical documentation on its Web site — or if they do, I couldn’t find it. Consumer software: still a mess!
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